Terrible initial support!!!
I bought a dress that was sold as petite and it sadly wasn’t. I was around a week over my 28 days as I was trying to sort out the dress problem but I spoke to multiple people trying to rectify this, I couldn’t even exchange for another dress (within 28 days). Eventually Zoe helped me and saved the day!! I cannot thank her enough. Everybody else was dismissive and rude and Zoe came to my rescue! Be careful when buying from here as I could not find a way to exchange and there are no contact numbers for coast or Debenhams so this was not an easy situation to resolve. Thank you again Zoe, you were a true customer service assistant!
Reply from Debenhams
Hi
Thanks for taking time to leave a review.
We don't currently offer an exchange service at this time although it is something we would love to offer in the future. We would advise to return your item and re-order the item in the size which you require.
It's great to hear that Zoe stepped in to assist with your return.
Be sure to collect a postage receipt when you return the parcel and keep it safe until you have received all of your refunds. If you haven't received your refunds after 15 days, just send a photo of your receipt and we can process the refund manually for you.
For future reference, Our customer service team can be contacted on a number of platforms 7 days a week, and the link below will provide our details: https://www.debenhams.com/pages/informational/contact-us
Thanks, take care - Jack