Usually Everything is great but this time I was sent the wrong recipe and I did not realise I could see them on the app. By this point it was too late and I wasted ingredients and money sadly.
March 8, 2024
Reply from HelloFresh UK
Hello,
Thank you for your review, we appreciate the feedback.
We're sorry to hear about the incorrect recipe card that was sent.
While packaging errors are statistically rare for us, we try hard every day to find new improvements to implement, such as introducing a new box design to help streamline the packaging process.
All our recipes can be found on the Website or if you like, we can send you a PDF for the missing recipe card or even send it to you via post, but we would need to know exactly which ones were missing.
For any further queries or feedback, we encourage you to contact our Customer Care Team. You can reach them here: https://www.hellofresh.co.uk/contact-page or via Facebook Messenger, Instagram, or Twitter DMs.