DC

D C

United States

Reviews

Review of AAA


Rated 1 out of 5 stars

Does not honor battery warranty

I purchased a battery from them in December. It supposedly has three year warranty. The battery failed in August. They refused to honor the warranty, even though my car passed the alternator and all other tests. Their " test" also said that battery was fine. Bringing the battery to a charging station would "void" the warranty they wouldn't honor anyway. So, I had a dead battery with a warranty AAA NORTHEAST would not honor, and works void. What could be better than that that. All this after being a member since 2008, and NEVER using their benefits until December 2024. FIND ANOTHER WAY to receive roadside service support. AAA NORTHEAST is a scam.

August 26, 2025
Unprompted review

Review of AAA - American Automobile Association


Rated 1 out of 5 stars

Does not honor battery warrantees

I purchased a battery from them in December. It supposedly has three year warranty. The battery failed in August. They refused to honor the warranty, even though my car passed the alternator and all other tests. Their " test" also said that battery was fine. Bringing the battery to a charging station would "void" the warranty they wouldn't honor anyway. So, I had a dead battery with a warranty AAA NORTHEAST would not honor, and works void. What could be better than that that. All this after being a member since 2008, and NEVER using their benefits until December 2024. FIND ANOTHER WAY to receive roadside service support. AAA NORTHEAST is a scam.

August 25, 2025
Unprompted review

Review of HSBC


Rated 1 out of 5 stars

I guess HSBC wants all its customers to leave

The customer service provided by this self-professed provider of “elite” service is horrendous. I used to have a “personal banker” – a real person, who I met, who knew me by name. After HSBC closed almost all its US branches, but retained supposedly “elite” clients, we were assigned to supposedly attentive online service representatives. Initially, that service was acceptable. Now, it takes days to get a response. The “premier team” agents initially provide boiler plate responses, advising that their clients call some phone number. Passing the buck ain’t “premier” service. After responding to these emails, and pointing out that the rep had not read or understood the issue, they find another way to pass the buck, and evade responsibility. Example: I have to wire a substantial amount of money from my HSBC account to my own bank account in a different country. HSBC does not charge international wire transfer fees, but they use “intermediary” banks, which do charge such fees. I asked HSBC to inform me about the fee structure of their intermediary bank. A flat fee would be fine. A percentage fee would not be, as I need to transfer a substantial amount of money. They will not provide an answer. They will not try to find the answer. They want me to contact the intermediary bank which they use. This is their “premier” service. I’m done with them. Maybe I can get better service from Fidelity. We’ll see.

March 16, 2025
Unprompted review

Review of Allianz Partners USA


Rated 1 out of 5 stars

Easy to purchase a policy, hard to recover from a claim

My trip was interrupted because of the death of my mother. I filed a claim for reimbursement of trip expenses. Allianz kept asking for more documentation, including from DELTA who they sell their policies through. Nine weeks later, still no result or feedback.

They finally provided a result. They paid only $250 out of more than $1500 in the expenses not reimbursed by the providers. I've purchased this insurance more than 20 times. And this is the nature of their "coverage." I'll never buy Allianz insurance again. Delta's pushing of Allianz insurance has me reconsidering my loyalty to them.

December 20, 2024

Reply from Allianz Partners USA

Dear Valued Customer,

We understand how difficult this time must have been for you. We are truly sorry to hear about the loss of your mother and the challenges you faced with your claim. We strive to provide a smooth and supportive experience for our customers, and we are disappointed to hear that your claim process has been prolonged. We will look into this matter further and ensure that your concerns are addressed promptly.

Sincerely,
Kris, Social Care USA

Review of Puppies.com

Review of Remitly


Rated 1 out of 5 stars

Arbitrary employees; buggy web site

They treat their customers like criminals. Employees are vindictive. People transfer money when the recipients are in need, and transfer more money when there is an emergency. Remitly ASSUMES some kind of fraud. Most of the problem is the way their buggy web site interacted with my bank accounts.
Never had these problems with Western Union or Xoom. They will cancel a transaction or an account for "violating terms of service," but the employees refuse to specify what term of service was violated. I wasted SO much time dealing with these people. A huge waste.

They have the nerve to invite me to communicate with them? I called, asked to speak with a manager, and they have owed me a call for several days.

Their response says they want to protect me?
then mention MONEY LAUNDERING?? Like I said, they treat their customers like criminals, make assumptions, do not communicate or follow up. Don't use if your recipient is truly in need.

August 27, 2021
Unprompted review

Reply from Remitly

Dear D C,
Thank you for taking the time to share your experience regarding your most recent remittance.
At Remitly our customer's satisfaction is our first concern.

We comprehend your point of view regarding the review process that your transfer went through when sending a higher than usual amount, please note it is never our intention to come across as retaliatory.
The purpose of our reviews is to keep you safe, make sure you are the only one with access to transfer your hard earned money, and comply with anti-money laundering regulations.

For details regarding the reasons why an account might get suspended we invite you to review our User Agreement and if you need further assistance, you may reach out to us directly. Our Customer Service Team is available in English and Spanish 24/7.

Best regards,
Team Remitly.

Review of Western Union


Rated 1 out of 5 stars

Intrusive, smug busybodies

They decided I had sent too much money via too many transfers to my recipient over a two week period, even though the total was less than the limit for a SINGLE transfer. I don't know what kind of social code they think they are enforcing, but it is NOT a customer service mentality. I cancelled my account with WU, and will never use it their so-called "service" again.

June 3, 2021
Unprompted review

Review of Instacart


Rated 5 out of 5 stars

Wow, very good experience

Wow, I'm reading the recent reviews, and my experience was totally different. My shopper was responsible, and prompt, and I'm very grateful. He communicated during the shopping trip, informing me what was not available, sending photos of what was available, and doing his best. The job was done well before the instacart deadline. He's performing a great service, at risk to himself, and I am very impressed. Left an extra tip in cash, on top of the credit card tip. At least some shoppers on instacart are REALLY good. Thank you!

April 2, 2020
Unprompted review