I guess HSBC wants all its customers to leave
The customer service provided by this self-professed provider of “elite” service is horrendous. I used to have a “personal banker” – a real person, who I met, who knew me by name. After HSBC closed almost all its US branches, but retained supposedly “elite” clients, we were assigned to supposedly attentive online service representatives. Initially, that service was acceptable. Now, it takes days to get a response. The “premier team” agents initially provide boiler plate responses, advising that their clients call some phone number. Passing the buck ain’t “premier” service. After responding to these emails, and pointing out that the rep had not read or understood the issue, they find another way to pass the buck, and evade responsibility. Example: I have to wire a substantial amount of money from my HSBC account to my own bank account in a different country. HSBC does not charge international wire transfer fees, but they use “intermediary” banks, which do charge such fees. I asked HSBC to inform me about the fee structure of their intermediary bank. A flat fee would be fine. A percentage fee would not be, as I need to transfer a substantial amount of money. They will not provide an answer. They will not try to find the answer. They want me to contact the intermediary bank which they use. This is their “premier” service. I’m done with them. Maybe I can get better service from Fidelity. We’ll see.
March 16, 2025
Unprompted review