Kari McGuire

Spent over £70 for my daughters birthday gifts, box was all mangled on delivery as well as the items inside
Was offered £5 goodwill, not even 10% of the value of my order, all evidence presented to the company and that’s what they come up with! Shocking!!!

Comely Bank Store Edinburgh, been having weekly deliveries since after Christmas and only a small complaint about short shelf products otherwise brilliant service shopping straight to your kitchen worktop and professional friendly guys doing the drop offs, very happy customer 🙂

Would give zero stars!!! Returned an item completely unopened, returned by tracked, they acknowledged receipt of return, been waiting nearly a month for refund, they keep fobbing me off, 3 times now my refund should have been credited to my account, I’m now currently waiting on their 4th assurance, pigs might fly !!!!!! DO NOT BUY FROM THIS COMPANY that’s my advice

Liked the prices at Sainsbury’s but was fed up receiving short dated items, this was happening every week AND sometimes the shopping wouldn’t turn up at all!!! No phone call to alert you to a problem, very poor customer service/communication so taken my money elsewhere

5 stars for Luigi at Travelodge St Mary’s Street Edinburgh who was so attentive to my friend and I when we came for coffee yesterday ( 2 espresso in one cup) I had the tea 🫖 he’s certainly a credit to you and made our afternoon an enjoyable experience ⭐️⭐️⭐️⭐️⭐️

Only had my ring a few days and two of the stones fell out, waiting on customer service getting back to me,

The driver Francis went above and beyond yesterday, bringing my shopping up a flight of stairs even though he’s waiting on a full knee replacement, that’s dedication for you ⭐️⭐️⭐️⭐️⭐️

Edit:
I’d like to know why I was lied to by your customer services staff, it’s been nearly 8 hours and guess what, still no email confirming my delivery tomorrow, what more can I say, you have lost a customer who got 52 weekly shops delivered a year and had done for years, I don’t expect much but I expected better…..
No phone call to say weekly shop not arriving today, eventually phoned their customer service number and was told this news ( not happy) had to reschedule delivery for tomorrow, no email confirmation came through ( I insisted on this just incase my shopping didn’t appear again tomorrow) after waiting, so phoned again and can’t believe a company the size of Sainsbury’s don’t have a system in place where an email can’t be resent ( if it was sent in the first place) This is the 4th time in the last 5 deliveries where I’ve had to phone customer service number because of short use by dates, wondering where my delivery is or in this case not turning up at all!!!!!!!!!!!’ Absolute joke!!!!!!!!

Purchased a double pelt rug on the 10/11, emailed 5 days later asking when it will be dispatched, received an email16/11 saying been dispatched by no tracking number??? Strange!! 25/11 was still waiting, contacted bank and received refund saying it’s a scam, they took money and didn’t deliver, no response from them to my numerous emails, DO NOT PURCHASE!!! DO NOT PURCHASE!!! DO NOT PURCHASE!!! Zero stars from me!

What a disappointment @Cameron Toll today, I was made to feel invisible by the young woman behind the desk when I popped in to buy lens cleaner
I stood with my item whilst waiting for some kind of acknowledgment , a greeting or even eye contact but nope , I was obviously expecting too much!!!!
Not a great experience, definitely not good customer service hence the one star review

Ethan@straiton store was very helpful without being pushy, he took time to explain certain things and answered all my questions
Very happy with my new purchase

Shawn was very knowledgeable about the product I purchased, he was professional and friendly without being over familiar, he also versed about other offers ( broadband) after my sale

Item well wrapped and arrived on time No complaints
5⭐️⭐️⭐️⭐️⭐️
I ordered a beautiful gold embossed lantern

5stars for Francis who regularly deliveres my weekly order Edinburgh Scotland
It’s always service with a smile a wee chat and ever so helpful
You are a definite credit to Sainsbury’s ⭐️ ⭐️⭐️⭐️⭐️

I ordered a lot of individual Christmas baubles
They were all well packaged and arrived intact
Very pleased 😀

Items well packaged everything went smoothly from the buying to the delivery
I’ve just placed another order with you 👍🏻

Have purchased items from QVC for years now and never ever disappointed with the quality of my goods
One very happy customer 😁

Chub rub shorts are a godsend, if you haven’t already got some then get some, not only do they keep your thighs from chafing they keep you cooler too!
Lots of colours to choose from
They never roll down or need readjusting
I’ve bought from snag for a good few years now I wouldn’t buy from anyone else a full 5 stars from me
⭐️⭐️⭐️⭐️⭐️

The big yins attitude at Greggs Kirkgate Leith leaves a lot to be desired, needs to brush up on her customer service skills 👎🏻

Thank you to Andrew at the Straiton branch for his help in making what can be a very stressful experience into a breeze, very friendly and professional without being pushy 🙂 from the 👯‍♀️