RB

Rick Billson

United Kingdom

Reviews

Review of Howe Tools Ltd

Review of Environet UK


Rated 1 out of 5 stars

A high level scam?

I chose this company to investigate my knotweed problem as they were both local and seemingly a solid trustworthy company, judging by their website.

I booked a survey, which was charged at £400, and included a report. This seemed excessive, but as I had little knowledge of dealing with such companies, assumed it would involve a certain amount of inspection and investigation by a specialist. In fact, I messaged the company about this point and was reassured that this was the case.

However, the actual visit proved otherwise! The rep was pleasant and knowledgeable, but did little more than inspect the plant, do a visual of the garden to check for possible further outbreaks, take a few photos and record some measurements to see if our gates were wide enough for a mini digger. Hopefully, the promised report would be more revealing....

Unfortunately, when it arrived, it contained few details of our situation, it was merely a collection of cut and pasted quotes for different types of treatment. None specific to my situation and no outline plan or scheme of work was contained. And the sum of £1500-£2000 for a residential outbreak mentioned on the website guide had ballooned to a massive £6000 plus annual inspection fees! All this for a solitary small bush well clear of any buildings.

On reflection, this just seems like a high level scam on the lines of all those damp proof/dry rot treatments that were oversold in the '70s. I have, in effect, paid Environet UK £400 for the privilege of having a generic quote for some work. Amazing!



May 6, 2025
Unprompted review

Reply from Environet UK

Thank you for taking the time to share your feedback, and we're genuinely sorry to hear that your experience with Environet did not meet your expectations.

Our surveys are carried out by qualified professionals and are designed to identify the presence, extent, and risk level of invasive plants like Japanese knotweed. They also assess site access, potential spread, and future risk, all of which contribute to the overall management strategy we propose. By your description, it sounds like our consultant completed what we would have expected.

We regret if the report felt too general. While some elements are templated for clarity and consistency, they are always tailored to reflect your specific property and findings.

Regarding the cost estimate: treatment pricing can vary widely depending on the recommended method, site access, ground conditions, required equipment, and guarantees. We’re not entirely sure where you found the figures of £1500-£2000 on our site – we will be contacting you directly regarding this. That being said, looking at the report, you were offered a range of solutions that started from £3,100+VAT.

We never want anyone to feel misled or undervalued. We’d encourage you to speak to our Consultant directly and see what we can do to better resolve your concerns.

Review of Rakuten Kobo


Rated 5 out of 5 stars

Its not Kindle!

I have an original Kindle and a Paperwhite. The original has buttons which I love but a grey screen. The Paperwhite has a touch screen which I hate but a lovely white screen.
Time to see if could find something that combines the best points of both!
Having read horror stories about Amazon still owning books one has purchased and even removing them from ones device, I felt it was time to look elsewhere. Kobo was well spoken of, so I trialled a Color and a Forma.
The Color was small with washed out colors but had lovely buttons. The Forma was slim, larger but had fiddly buttons.
As I only read text, the Color was not chosen. Instead I went with the Forma. I soon got used to the buttons and its extra size but slim body made it a joy to use.
I purchased the Forma direct from Kobo as a refurbished item (really, it was new) and it was promptly supplied complete with (unspecified) warranty.
I now own all my books! So glad I made the switch.

March 19, 2025

Review of DPD UK

Review of The AA Insurance


Rated 4 out of 5 stars

A provisional 4 stars.

I have only given 4 stars at the moment as I have no experience of trying to contact the company or make a claim. Too many insurers get high ratings because they are excellent at the purchasing stage, but woefully bad with later customer contact. I have little reason to believe this would be the case with the AA however.

When my QMH renewal came up, I did the usual and checked against comparison sites. There were lots of quotes much cheaper than mine, but a quick search revealed appalling reviews regarding customer service and contacts. Some didn't even provide a phone number!

I tried a final comparison site - MSE - and one of the best quotes was from the AA. Unlike the companies mentioned above, I have great confidence in the AA to offer first rate customer care, so my business went to them. Their good name definitely inspired confidence!

December 28, 2024
Unprompted review

Review of POWERTOOLMATE


Rated 5 out of 5 stars

A Good Experience

Product was well described, keenly priced, and dispatched as per listing. Free postage over £50 was a bonus worth having too!

December 14, 2024

Review of musicMagpie


Rated 5 out of 5 stars

Great choice

Great choice, well priced, speedy and free delivery. What's not to like?

June 3, 2024

Reply from musicMagpie

Thank you so much for taking the time to leave us a great review!



We are pleased to hear about your positive experience shopping with musicMagpie, and hope that you will continue to use our services in the future!



Did you know we also have a refer a friend program?



When your friend signs up, we will treat you both to a gift card!



More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store



Kind Regards,

Customer Services

Review of Quotemehappy.com


Rated 5 out of 5 stars

Good value cover.

I've been with QMH for a good few years now - they offer good cover at a very reasonable price - and best of all, you can make amendments online without charge. Compare that to other companies!

I also had recent problems with my Account Portal - it turned out to be a browser issue on my machine - but QMH were very supportive and helpful with online assistance.

January 16, 2024

Review of Allica Bank


Rated 5 out of 5 stars

What you see is what you get

What you see is what you get - a headline interest rate, well in excess of the miserly rates offered by banks - and a simple account opening procedure.
Another bonus - unlike banks, you wont get spammed to death after opening an account.
Never heard of Allica Bank before, but they are well reviewed and part of the FCA protection scheme, so your investment is safe.

June 15, 2023
Unprompted review

Review of Openreach


Rated 5 out of 5 stars

A first class Openreach install.

Ka was our engineer - we were having a full fibre install. All was discussed prior to work starting, he then worked diligently and professionally to remove the old copper and install the new fibre.
Everything was left neat and tidy, with all mess cleared. The new install was then fired up and tested with helpful explanations.
First class, Openreach!

June 15, 2023
Unprompted review

Reply from Openreach

Hi Rick,

Thanks for taking the time to leave us folk here at Openreach a review of your recent experience with us.

I'm really pleased to read that my colleague Ka got your broadband connection, that's powered by the Openreach network, up and running with five star worthy service.

Thanks once again, and happy surfing.
Scott

Review of Yodel by InPost


Rated 4 out of 5 stars

Parcel simply dumped in front of front… (amended review)

Parcel simply dumped in front of front door - courier rang and ran.

Then recorded that he had left it "in a safe place".

However, Customer Services have since contacted me and have gone the extra mile to assure me that this is not standard practice and have made contact with the driver and his depot.

Consequently, and as it would be unfair to malign a company because of the actions of one individual, I am happy to re-grade my experience.

May 18, 2023

Reply from Yodel by InPost

Hi there, I am sorry to hear about your experience thus far. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Social Media Team

Review of Hunt Bike Wheels


Rated 5 out of 5 stars

Quality, service and value.

Since PlanetX pointed me in the direction of Hunt Wheels, I have now ordered two wheelsets. One for my mtb, the other for my endurance bike.
Both, naturally, came with budget versions of name wheel brands. Hunt supplied top quality replacements that were both lighter and better specced for not much money.
Service and advice were second to none - they'll even let you return your wheelset after 60 days if not delighted with them.
Needless to say, I haven't returned either of mine!

April 18, 2023

Reply from Hunt Bike Wheels

Hi Rick,

Thank you for taking the time to post a review of your experience with us, it's great to hear that our Hunt Trail Wide and 34 Aero Wide Disc wheelsets have improved the ride quality of your bikes.

Enjoy

Regards

Simon

Review of eM Client

Review of Admiral Insurance


Rated 2 out of 5 stars

Almost impossible to contact via email

Almost impossible to contact the company except by phone (which they advise people not to contact them on due to "high demand"!)
Searching for a possible email contact led to endless FAQ pages or a promised webchat facility that never materialised.
Therefore, almost impossible to check if travel policy has the universally hated Auto Renewal feature without actually phoning in. This should be visible and changeable via the User Portal page, surely.

April 15, 2023

Reply from Admiral Insurance

Hi Rick
I am sorry to hear that you are unable to contact or to check online as to whether your insurance is on auto-renew. This is not what we expect for our customers. Thank you for taking the time to leave a review, we take all feedback on board. I have sent your details to the relevant team and they will be in touch.

Thanks,
Sal.

Review of Richer Sounds


Rated 5 out of 5 stars

Simply the best.

Great communications, first class service and an extended warranty to die for.
Oh, and a killer special offer price on my Naim!

March 13, 2023

Review of Mm3digital


Rated 5 out of 5 stars

Delighted Customer

I am ok with purchasing digital licences - I know there are some scammers out there, particularly on the major auction and selling sites, but if you do your due diligence, you should be fine.

I normally buy from TheUnitySoft, but this time, MM3 were cheaper, so they got the order. The many positive reviews were encouraging as was the fact that they publish an actual address in Covent Garden. The vibes were good!

The purchase was as expected - a quick email with licence and instructions - a simple download, and voila! activation.

All is working well (MS Office 21) - thank you MM3!!

March 7, 2023
Unprompted review

Reply from Mm3digital

We are so grateful for your 5-star review.
Thanks for sharing your rating with us and the community.
Regards,
Mm3digital

Review of Insulation4less


Rated 5 out of 5 stars

Highly Recommended.

This company offered keen prices and a lower delivery cost break point than others, but at what cost for good service?

I needn't have worried as the entire process was handled very smoothly and professionally - especially as, after ordering, I needed to change my Celotex thickness. I feared the worst, but Ryan went the extra mile for me - many thanks!

Delivery for me was via SIG - most helpful driver, and a smaller flatbed was used to deliver as our road is a tad narrow.

January 10, 2023
Unprompted review

Review of Step One

Review of Pure Cremation


Rated 5 out of 5 stars

Smooth Sailing

I was hooked in by the simple but effective TV ads = and given an incentive by a planned future price increase.
The whole process was smooth and effortless, the form filling was minimal and payment choices were plentiful.
Reassuring was the FCA status of Pure Cremation plus the existence of an independent trust fund to keep funds safe. All was clearly laid out and explained.
Finally, imitation being the sincerest form of flattery, have you noticed how many competitors have started to copy this excellent idea?

October 10, 2022

Reply from Pure Cremation

Wow, thank you for such an amazing review. We are honoured to welcome you as a plan holder.

Kind regards,
Chloe

Review of SMARTY


Rated 5 out of 5 stars

A good value offering

A good value offering - I switched after my previous provider introduced roaming charges - the signal and service have been reliable.

Is there a downside? Possibly - if you need assistance, the call centre will probably be overseas based.

Otherwise, I have no regrets at switching.

August 26, 2022

Reply from SMARTY

Hey Rick,

Amazing to hear that you are getting the services and network you need. If you do need any assistance our web chat team will be happy to help you

Rebekah