DO NOT TRUST!!! APPALLING
We are deeply disappointed to report our ongoing and frustrating experience with this company. Our shed delivery was abruptly postponed due to unspecified "delays in the wood shipment."
We received a new delivery date, which was personally guaranteed in writing.
In the days leading up to the scheduled delivery, we attempted multiple times to confirm the arrangements through email, voicemail, and phone calls. Unfortunately, all of these efforts were ignored. I personally called the office over 15 times, only to be met with unanswered calls, diverted to voicemail, or, on several occasions, having the call picked up and immediately disconnected.
Given our proximity to their premises, my husband visited the site in person. The sales office was locked and unmanned. The only individual present, a warehouse worker, was unable to provide any information regarding the whereabouts of the staff or our order.
After posting an honest and understandably critical review of our experience, we were finally contacted by Angela and Stuart. Rather than addressing the issues directly, they offered conflicting explanations and what appeared to be excuses for the lack of communication and failure to deliver. Their main concern seemed to be the public nature of our feedback rather than resolving the situation itself. Following a phone conversation with Stuart, during which he assured us that they would make every effort to meet the delivery date, I removed the review, trusting their word. We were again let down when delivery failed to materialise, this time citing their vehicle being with a mechanic.
We were then offered a refund with payment to be made upon completion of the build, an arrangement that suggested some hope of resolution. However, once again, we received no further communication by the promised time.
It is now Monday, and we remain entirely in the dark as to the whereabouts of our shed, the status of our order, or even whether the company intends to fulfil their contractual obligations. Stuart assured me on multiple occasions that he would call, but those promises were not kept. As a result, I’ve lost confidence in his word.
This entire ordeal has been handled with a shocking lack of professionalism, transparency, and accountability. We are appalled. We have no choice now but to escalate the matter to Trading Standards. Based on our experience, we cannot in good conscience recommend this business.
To those considering a purchase: please be warned. This does not appear to be a reliable or operational business. We were told that all negative reviews came from a single disgruntled customer, you now have another one added to your ever-growing list!
UPDATE - I have been trying to get hold of someone in the office since half 3 today so their reply on the other bad review saying they are answering their phones promptly is a lie. They never had an issue with their phone lines other than no one being there to answer them!! Also whoever responded to this message (either Angela or Stuart) no refund has come yet and your response is laughable as this was not what we were told on the phone by Stuart. There is a whole hoard of people out there who have had the worst experience with this company. Just look on Facebook and there is a whole page dedicated to people who have not had their orders fulfilled or completed in over 2 years! I have never known a company to be so dishonest and unprofessional in all my experience.
August 4, 2025
Unprompted review
