AC

Arwen Claydon

United Kingdom

Reviews

Review of Finenordic


Rated 2 out of 5 stars

Beware of websites with insufficient details

Beware of websites like this one with pretty pictures and not enough details...because it may well be a cynical way to offload junk at excessive costs to customers. There are online traders you can really trust and rely on and those which are either scams or so bad they may as well be. I would suggest Fine Nordic falls in the middle which means you take your chances with their items.
I've ordered from them twice, the first time my purchase ( brass coat hooks) wasn't a large or costly one, I like their selection it looked like they were selling quality European goods, and so I went ahead. After being perfectly happy with my purchase first time around I went back to them for a plate rack.
You will note as others here have said Fine Nordic do not provide all the measurements and sizes you would expect or need to make your purchase.
So despite even trying to look up the brand on other sites, there was no way to know before purchasing it that the rack they sold me was not going to be fit for purpose - which is simply not acceptable practice.
While priced more favourably than an expensive hand made rack, their "Chic Antique platerack" is retailing at nearly 3 x the cost of a functional rack from other trusted retailers like Dunelm Mill, and is being deliberately marketed to look the part.
Despite this (after waiting excess time for it to arrive) I found that the rack itself is at least 5cm too small to accept even the smallest standard sized dinner plate. A small 22cm side plate or saucer is about all that will fit. In addition the item itself is so flimsy that this is possibly all it can hold anyway. It has been constructed of soft, rough sawn, and extremely lightweight pieces of scrap wood, meaning a full set of large heavy dinner plates would have been too much for it to take in daily use anyway, and it would have quickly fallen appart . Perhaps this is one reason it's made so small? I'm not sure why else someone would knowingly make or sell something that barely anyone has a typical use for? Im sure theres no big market for side plate racks. But if you want to cut costs and enjoy the fairly obvious financial markup, here is something which there is likelihood that customers will be attracted to it ( due to the marketing and the price point ) and which they can't really try before they buy. The fact is that most will just accept it too, international customers will either struggle to return a large item to Denmark, or they will fail to follow up because it's not actually broken and they assume it's their own plates that are somehow "too big" ( see other reviews below). People are also so used to junk these days, they buy for a brand or a style and simply dont know how robust an item like this actually should be ( esp for the price) and they won't write a negative review etc etc...all this means its quids in for poor trading practices if your company keeps a low enough profile. I won't be going back to Fine Nordic who should source better products and provide the correct information as a minimum.

September 18, 2025
Unprompted review

Review of F.lli Mari Maioliche srl


Rated 5 out of 5 stars

A nice handmade and painted clock

A nice handmade item that was shipped carefully. Communication was also good, they update you at each stage, item being fired, painted, shipped.
With a dedication on the back this could be something you pass on in your family. The only thing I was not completely in love with was the clock hands which are a bit light and flimsy and took a little bit of fiddling with, before putting the clock up, to ensure they did not catch on each other and stop the clock running. It definitely wasn't a deal breaker though. Very happy.

September 3, 2025

Review of RHS Plants


Rated 1 out of 5 stars

Well ditto really as per everyone else…

Well ditto really as per everyone else who has given this shambolic company 1 star.

I honestly thought they'd be good ...I honestly never even considered checking here first and yes I wish I had.
I ordered and paid for plants but 4 weeks later they hadn't arrived so I got in touch by email. 4 days later still no reply so I emailed again asking if they intened to just keep my money and ignore me...5 more days still no reply...so I emailed AGAIN...guess what...no reply...no plants ...no money AVOID!!!!!

June 12, 2024
Unprompted review

Review of vidaXL


Rated 5 out of 5 stars

I like this company

I like this company, you can get quite high quality wooden furniture at decent prices, so I have made more than one purchase with them over the last couple of years and I have never had any issues with delivery. There is also a large range to choose from lots of different styles.
Having read some other reviews all I would add is that I tend to be looking for quality furniture at a good price, rather than buying the cheapest ranges vidaXL have in stock. There is both ends of the spectrum on their site to suit all budgets, some at really very low prices. I have never ordered in those lines so can't comment, but I have bought solid wood products and the price has been great compared to other retailers with the identical stock.

May 10, 2024
Unprompted review

Reply from vidaXL

Dear customer,

Thank you for choosing vidaXL.

We're delighted to hear from a satisfied customer like you. Customer satisfaction is our top priority, and we are committed to continuously improving our products to meet your needs.

Sincerely,
Jeana - vidaXL

Review of Gardening Express


Rated 2 out of 5 stars

It's all OK until it isn't!

Gardening Express is a great company to use when everything goes well. But beware when it doesn't. They really don't care at all once they have your money.
I've used them 3 or 4 times now in fairly short succession over the last few months. The first experience went ok, plants which seemed healthy, didn't take too long to arrive and weren't overpriced. They seemed to have good enough reviews and the site mentions a 5 year guarantee for some hardy plants. All of which gave me the confidence to spend more money with them. Well my advice is if you're considering spending any significant amount or ordering a lot of plants DONT. After my first order it went downhill, they sent me buxus in poor pot bound dried out condition and a sickly viburnum with a fungal infection. By then 3 of the origional hardy burwkwoodi shrubs they had sent me were also starting to fail and one died. In all I bought 16 so that's way above the 10% you may get from bare root plants...and these were large potted shrubs which should not have any issues.Contacting an online company is always a pain and so when you have to you want things to be straight forward. All I wanted was 2 replacement plants. For the one that was sick and infected and one to replace the shrub that had died. The rest I accepted I would just have to put up with. But despite having spent a fair amount of money with them I found their response was not helpful at all. Customer service tried to tell me the fungal infection in the viburnum was "weathering" and it took two rounds of communication and several photos to convince them otherwise...even then they were not helpful...pull off the affected leaves on that one, ( its practicaly bald now and Im getting rid...should never have planted it out) and as for the rest...well none of it is covered by the guarantee, so essentially sod you really. My advice to Trustpolit readers after exchanging emails with Gardening Express is to go elsewhere if you dont want to be treated like a fool.

May 20, 2024
Unprompted review

Review of Tericci


Rated 1 out of 5 stars

Junk company flooding me with spam

I bought a gift for a grandson before Xmas 2023 and they never sent it. They also kept my money. I got sent a gift voucher for their shop instead which I dont want and even if there was an item I could buy I wouldn't trust them. They refuse to refund me and ignore my emails and despite responding to customers on here. I suspect good reviews on here are fakes purchased by the company. I gave my details to Trustpilot so the company could "investigate" my complaint ( it could be taken down otherwise). The only result is I that am flooded with junk mail and spam calls, including sales spam from Tericci themselves. Please do not engage with them you will lose money.

February 12, 2024
Unprompted review

Reply from Tericci

Hello Arwen,

We are firstly very sorry to hear about this particular experience when shopping with us.

I have just requested some more details on here from you regarding your order so that a member of our team can look into this for you and come to a solution.

Kind regards,
Tericci Support

Review of Tericci


Rated 1 out of 5 stars

Please beware.

Please beware.

Ordered a necklace for a birthday gift. Was not due to arrive until after Christmas and I was not expecting it till then. So it was quite out of the blue to find I am receiving emails saying they can't fulfill the order in time for Christmas, sorry for the delay but here's a gift voucher instead!?I was stunned and busy thinking where's my refund ...I mean who wants a gift voucher to buy something they dont even want, let alone one which can only be used to buy something from a company that's just let you down. Then I suddenly realised the gift voucher itself had an expiry date. So ultimately no gift, and no refund, and if you can't use the voucher they sent in its place you completely lose your money! Technically this is a kind of theft..or taking people's money under false pretences and refusing or not offering to return it immediately when you cant fulfil your end of the deal. The company seems to think this is totally fine and that I should still be happy with the voucher they sent. Actually it was not useful to me in anyway at all. This is also an extremely unsusal way to do business. A refund OR a voucher maybe ( give me a choice recognise it's you who benefits if I use the voucher not me). A refund AND a voucher for the inconvenience is the sort if thing a good organisation does and many people would expect that as a nice gesture. I was not expecting that, but the way this was handled means I immediately started worrying what else had been stolen by this company, what details had been sold, and if they were broke and going into administration. They have now finally replied to me weeks after my purchase ( and folliwing both emails from me and the response below) but only to point out that the voucher doesn't expire immediately and that it was meant to allow me to purchase something else in time for Christmas. That was never my concern and it is still simply not good enough. I either wanted the goods as promised or a full refund. I have stated that clearly multiple times. I still have neither.

December 26, 2023
Unprompted review

Reply from Tericci

Hello Arwen,

We are firstly very sorry to hear about this particular experience when shopping with us.

I have just requested some more details on here from you regarding your order so that a member of our team can look into this for you and come to a solution.

Kind regards,
Tericci Support

Review of Proovia Couriers


Rated 1 out of 5 stars

Careless delivery of antique which arrived broken

Delivered an antique book table rolling around in the back of a van so that it was actually damaged when it arrived ( piece broken off). No care taken at all.

April 4, 2023

Reply from Proovia Couriers

Hello,

We understand your frustration.

Unfortunately damage can happen with anyone and nobody is protected from it, but it happens very rarely and we want to assure you that maximum of care and attention are given.

Please reach us at marketing@proovia.co.uk if you have any questions and we will be happy to talk.

Yours, Proovia Couriers.

Review of HeritageOfScotland.com


Rated 5 out of 5 stars

High quality hard wearing wool blankets…

High quality hard wearing wool blankets at knock down prices. I have now bought a few as the prices are so good and I would recommend buying from here if you are looking for a blanket or throw (although I would suggest getting recycled wool blankets for sturdiness). I have bought pure new wool blankets else where at 3 x the cost only to discover that they bobble, pill, shrink or do not wash well, and are ruined in next to no time so simply not worth the cost at all. The recycled wool blankets from here look every bit as good when they arrive, but hold up much better to every day use.

March 8, 2023
Unprompted review

Review of Ashridge Nurseries


Rated 5 out of 5 stars

Healthy plant

I ordered a honeysuckle from Ashridge which I couldnt buy locally. They offered a good price compared to other similar online sellers, but still seemed like they would deliver a healthy plant. I think we all hate having to buy online but this time I was not let down. The initial delivery schedule was quite wide open and I was a bit concerned that I might have to chase it up, but they replied within 24hr to my email and in the end delivery was really quite prompt and stress free and I was kept updated by the courrier. But most importantly its a healthy bushy plant which looks quite vigorous and ready to shoot up the wall. I would use this company again.

March 29, 2023
Unprompted review

Review of NOW TV


Rated 1 out of 5 stars

Now TV. An absolute rip off for worst streaming service available

Well...I use the Now TV app and its every bit as terrible as all the other reviews state. The interface for the service is extremely buggy and poor to the point it barely works on my Macbook. The website redirects you constantly to the App which simply redirects you to the website then back to the App, half the time the App wont load and you are constantly logging in again. The content is full (and I mean FULL) of adds which interrupt viewing at alarmingly short intervals all the way through what ever you are watching. To add insult to injury ( punn intended) the only way out of this is to pay even more on top of what you are already being charged for this terrible service. Sky doesnt seem to acknowledge that things have moved on with streaming, and that their service isn't special... so you are still expected to pay seperately for each month for films or entertainment etc) and yet despite this it will cost you nearly as much as a full Netflix subscription ON TOP of the price you already pay just to block the adds... and even if you pay this...you will still see trailers. The whole thing is not just bad value but could be more accurately described as a total rip off. In fact being ripped off could be a genuine concern if you sign up and hand over your credit card details. I signed up for one show intending to cancel and I really hope I can do that without running into the issues other reviewers have mentioned such as being charged for things I haven't used or having money basically stolen from my card just because Now Tv thinks they have the right to make their customers pay for its own errors as part of their useless clunky service. How they can get away with not even responding to these endless 1 star reviews is just unreal, and tells you everything you need to know. AVOID.

March 27, 2023
Unprompted review

Review of All Your Appliances


Rated 5 out of 5 stars

This company is excellent

This company is excellent and you will not regret dealing with them. Honest, efficient and brilliant to deal with. All the way through from the telephone support to the delivery driver everyone was a pleasure to speak to.

May 30, 2022

Review of Made With Oak


Rated 4 out of 5 stars

I had some problems they were resolved

The Corona virus has badly affected many companies and their ability to function. Most people do not post negative reviews lightly and I did have some problems before posting mine. Unlike some companies who lack maturity in this situation. Made with Oak responded to mine in a decent manor. I don't want to see their company harmed by a bad review so it has been amended. I was sent the wrong items but I have actually now decided to keep them. It was my choice to do this because I want to cut a decent company the slack we all deserve at this time.

June 22, 2020
Unprompted review

Reply from Made With Oak

Dear Arwen

First of all, please allow me to apologise for the issues you have encountered on your order and the lack of customer service on our part.

From what I can see, when you placed the order for the blue cabinets, the supplier was showing them as in stock. However, they mistakenly sent you the black cabinets instead.

When you reported this issue to us we checked stock again on their system and they were now showing the blue ones as out of stock.

Further to this, I understand you have requested the cabinets to be collected for a refund.

We informed the delivery company of this last week and they shall be in touch with you this week to arrange collection. Once this has been collected we shall issue you with a full refund.

Please accept our utmost apologies for the inconvenience caused.

I have tried calling you a few times but there was no answer. It would be good to discuss the matter further over the phone. Please do kindly call me on 0800 433 7770 at your earliest convenience.

Kindest regards,

Mark
Customer Service Manager

Review of Old Boot Sofas


Rated 4 out of 5 stars

Where are my sofas?

I placed my order for two Hepburn sofas way back in August 2019 and I still haven’t received them...
UPDATED: Dear Old Boot the sofas arrived safely and I'm very happy, so I have amended my review. The delivery service is excellent and the quality of the sofas is very good for the price. You don't deserve bad press, clearly there was a problem with my order originally so I can't give 5 stars bit it's important people know you are Trustworthy so I have amended my score which would be an easy 5 otherwise. Best wishes Arwen

January 11, 2020
Unprompted review

Reply from Old Boot Sofas

Hi Arwen,

Thank you for your time on the phone earlier on today. As discussed on the phone I am sorry for the lack of communication with you on the 10th and 11th January

I know that our purchasing team were in contact with you last week as we have now received the fabric into stock from our supplier, and we have arrange a delivery date with you.

As per our discussion I will call you the day after your delivery to ensure that you are happy with you sofas, and with the rest of your experience with Old Boot Sofas.

Please don't hesitate to contact me on 020 3926 550 if you have any further questions in the meantime.

Kind regards,
Jenny

Old Boot Sofas
Call us: 020 3926 5500
Email us: help@oldbootsofas.com
Monday to Saturday 10.00am - 6.00pm
Sundays & Bank Holidays 11.00am - 5.00pm
www.oldbootsofas.com

Symphony Retail Ltd t/a Old Boot Sofas
Company Reg No: 9048946