United Kingdom
Review of Air Doctor
Became unwell in Rhodes got an appointment the same day, clear communication and the dr was lovely and very thorough
Reply from Air Doctor
Dear Sara,
We really appreciate you taking the time to share your rating with us. We’re thrilled to hear you had a positive experience with Air Doctor – this is why we do what we do!
Review of SGK Distribution Ltd
Delivery guys were very professional, friendly and polite. They delivered the items to the room and helped unpack them, checked them over. They were a little delayed but this was out of their control, but they were very apologetic. Excellent service!
Reply from SGK Distribution Ltd
Dear Sara Johnson,
Thank you so much for your positive feedback.
We truly appreciate you taking the time to share your experience.
Your input helps us continually improve our services, and we’re grateful for your support.
Many Thanks,
SGK TEAM
Review of Onestop
Went in today to return a parcel and was told they don’t do Amazon returns, when I told the lady she said we haven’t done them for 18 months despite the fact I have always used this shop to return them. But in all honesty I have always found the staff in this shop unhelpful and poor customer service. Won’t be returning!
Review of Staysure Travel Insurance
I telephoned to get a quote and was left flabbergasted that the person on the end of the phone could not grasp that my husband had been given a terminal diagnosis 8 years ago, and since receiving treatment was now fit and well and in remission. She refused to talk any further!
Reply from Staysure Travel Insurance
Dear Sara,
Thank you for your review. I am sorry that the service you received was not up to our usual high standards.
I don't have any information for you in order to listen to the call concerned. However, if you would like to send your postcode, first line of your address and telephone number you called from to customerexperience@staysure.co.uk, I can look into this and pass on any relevant feedback to the agents manager.
I am pleased that your husband is now in remission, that is amazing news!
I am guessing that it was the question at the start of the quote that has caused some confusion, when you are asked if any traveller has received a terminal prognosis? If the prognosis is not current then you do not need to go into it.
A terminal prognosis is defined as:
Medically advised that life expectancy is reduced as a result of an incurable medical condition, and the condition, or related condition(s) will in all likelihood lead to death.
If the prognosis is still current, we can refer it to the underwriter to ask if they can provide cover, as long as it is a single trip policy and the concerned traveller has more than 6 months life expectancy beyond the return date of the trip. We cannot sell to anyone with a terminal prognosis on an annual policy.
I do apologise for the frustration and any upset caused, if you would like to call our sales team again on 0330 8285988 if you still require cover they will be able to help. You do not need to tell them of the terminal prognosis of 8 years ago if this is no longer the case. If it is though, you will need to declare it and the agent can refer to the underwriter.
I hope this doesn't sound too cold and clinical, it is the best way to explain it to you and I hope your husband continues to do well.
Kind regards
Yvonne
Review of DFS Furniture
Purchased a zinc leather sofa and 3 times they have been out to fix a cushion that will not stay in place. It just slides off. The last repair man told me to stick it on with Velcro!
Reply from DFS Furniture
Good Morning Sara,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture or the service received.
After looking into the order I can see the most recent service engineers advice was to rotate the cushion to even out the use caused by natural softening. We are really sorry if the issue still persists and we would welcome to opportunity to discuss this further again with you. The contact number is 03339999777.
Kind Regards,
Lia P
DFS Central Customer Support
Review of TJC
The screens we bought were really good at a reasonable price, but they took ages to arrive! It was over a week from placing the order
Reply from TJC
Dear Sara,
Thank you for the review and for taking the time to share your feedback with us.
I am sharing your feedback with the team, and we will ensure to make the necessary changes to improve your overall experience with TJC.
We look forward to you shopping with TJC again.
Regards,
Naman Rajvanshi
TJC Customer Care
Review of Gardening Express
Review of Rendalls Online Butcher
We regularly order from Rendalls and have never been disappointed, always top quality, well packaged and customer service spot on.
Review of Evri
Lovely lady always delivers our parcels, and they always arrive intact and if we aren’t home she leaves them safely with a neighbour and puts a card through the door.
Review of Optimalprint
Product arrived really quick, but I must say I found the website difficult to navigate and ended up with 2 calendars in the wrong format and most of the photos I used had been cropped resulting in heads being chopped off. So I have two unusable calendars.
Reply from Optimalprint
Hi,
Thank you so much for your feedback.
We are sorry to hear about your cut off calendars.
We do want to find a suitable solution and have contacted you via email.
Thanks for ordering from us.
Kind regards,
Jody
Optimalprint Support Team
Review of Shell Energy for Home Customers
When it was first Utility we didn’t have a problem at all, since shell took over it’s been a shambles! First of all we didn’t get our warm home discount last year, they made it so difficult to claim. I sent proof of our benefits 3 times and then still didn’t get it. We actually relied on that bit of help because through the winter our heating is on 24/7 because my husband is terminally ill with lung cancer. We have recently switched to a new energy supplier because they put up my monthly DD by £30.00 without informing us even though we were £350.00 in credit. We switched a month ago and we are still waiting for the final bill and our credit to be repaid. I have telephoned them several times and they either hang up or don’t answer. Appalling customer service. Avoid at all costs.
Reply from Shell Energy for Home Customers
Hi Sara, thank you for providing your feedback. I'm so sorry to hear that you did not receive your Warm Home Discount. The Warm Home Discount is a government scheme administered by the Department for Work and Pensions (DWP). As an energy supplier, we're not in control of which customers are eligible for the team and can only award the Warm Home Discount to the customers that are deemed successful from the DWP. If you wanted to contest this considering your circumstances and any undue stress that this may have caused, you can contact the Warm Home Discount helpline here - 0800 731 0214. I'm sorry to hear that you're currently waiting for your final bill to be produced. This should only take 4-6 weeks from the date that you have switched away. If you would like me to look into this for you, please could you send an email to trustpilot@shellenergy.co.uk ^Lauren
