Rotten wet food pouches
I had previously bought True Instinct wet food pouches for my 3 cats for years and they loved it. It smelt wonderful and I felt reassured the contents were healthy. Then it changed over to Natures Variety. Recently I had a run of extremely high fat content in the chicken and beef pouches which looked unsightly but the company checked it and said it was fine. So we continued with me just picking out the solid chunks of fat. However, this morning has now left me feeling I need to change food. I opened a chicken and goose pouch and it instantly smelt like something had died in my kitchen. I work in the medical profession and have never gagged on a smell in over 30 years. This smell this morning almost made me vomit, even thinking and remembering the smell makes me gag. It’s made me not want to open the other pouches. The boxes and pouches show an expiry date of 2025. So so disappointed and concerned. How does one continue to buy the same brand after this? In fact this has possibly now just put me off all wet pouches. I have boxes and boxes of this food and it’s not cheap! I cannot be the only customer who has experienced this… the contents of this pouch would obviously be spread across multiple pouches and therefore multiple customers.
***UPDATE - company informed, not even interested in receiving and quality checking the contents. Decided it’s just one of those things apparently, a ‘blown’ pouch apparently, a rare occurrence apparently. All investigated and decided in a short email. Oh dear, nevermind, sorry about that.
***Further update - TrustPilot got in contact stating Natures Variety (excluding U.K.) wanted more information and if I failed to provide that information then my review may be removed. I’ve provided my details via the link but no-one new has been in contact. If my review is removed this questions the honesty and integrity of not only the company in question but also that of trust pilot.
January 8, 2023
Unprompted review