Constantly missing deliveries
***EDIT - I gave them another go and they repeatedly failed deliveries, so had to cancel.***
Constantly missing deliveries. I cancelled, but their Customer service team convinced me that it wouldn’t happen again. They said they put measures in place to improve, including the delivery driver taking pictures to prove delivery had been made. 3 deliveries in since restarting and the order doesn’t show up again. I give up! When your whole business model is based on delivering milk I don’t know how you can do that one thing so badly!
Reply from The Modern Milkman
Hi Patrick,
Thank you for taking the time to leave us this review, we really appreciate your honest feedback! With feedback like this, we’re able to understand what's working, what could be better, and what we need to take a hard look at.
We're deeply sorry to hear that your deliveries haven't been arriving with you safely, this isn't the service we expect. Unfortunately, I am unable to locate your account without further information.
At your earliest convenience, please could you provide us with some more details with the link that's been emailed to you from Trustpilot? This helps us to verify that you've had a genuine experience with us and ensures that we can send your feedback to the correct team.
Kind regards,
Vicky