Accidentally left an account open beyond the free trial and ended up with 3 x £19.99 payments going out. Asked if they could refund the money, but they said they could only refund the most recent payment, despite me not using the services at all.

Really needed that money so it was very demeaning begging for it back. You would think in these difficult times they would show a little heart. I won't ever use their services again in future.