Sanchayan

Dear Valued Customer,

We sincerely apologize for the inconvenience caused the experience sounds truly frustrating.

Could you please share your booking ID and any other relevant details such as your registered email address or mobile number? This will help us assist you more quickly and accurately.

Warm regards,
MakeMyTrip Care

Hi Sanchayan,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
Vicky
Customer Care Team

Hey Sanchayan,
Our expert business support can always be reached via email/phone https://wi.se/help. If you're logged out, please follow the next steps:
1. Click "Trouble logging in?
2. Select an issue
3. Scroll and click "I still need help"
4. Contact us (select the support language and support channel)
Having said that, for businesses in the EEA, Switzerland, and the UK you'll need to pay a registration fee when signing up.
For all other regions besides India, signing up is free but there's a fee to get account details. The fee depends on where on where your business is registered.
After paying the fee, we’ll get started on verifying your business. Once verified, you’ll get your account details. If we can’t verify your business, we’ll refund the fee back to you.
You can read more about this here: https://wi.se/feesforwisebusiness.
We hope this helps and we look forward to hearing from you.
Wise

Geachte heer/mevrouw,

Bedankt voor uw review.

Wij vinden het belangrijk dat u een positieve ervaring heeft en zijn toegewijd om dit te verbeteren en daarom willen wij u hierin tegemoet komen. Wij vragen om ons een e-mail te sturen via: Info@quickparking.com. U kunt als onderwerp "T.A.V. Trustpilot + reserveringsnummer" vermelden, zodat wij u met spoed kunnen assisteren.

In afwachting van uw reactie.


Met vriendelijke groet,

Team Quick Parking

Hi Sanchayan,

Thank you for your review. I'm sorry to read that you've made costs outside your bundle.

When you're outside of zone 1 area, it's possible that you have to pay extra for getting called. Even if you don't pick up the phone, the call will be forwarded to voicemail. This could be the reason that the costs have been charged. I recommend that you switch off your voicemail as soon as you travel outside the zone 1 area. This way you won't make costs by getting called.

I understand you were not aware of this. I would like to see if I can reimburse the costs for once. I would have to discuss this with the finance department. Could you send us an email to webcare@simyo.nl with your personal data and a reference to this review? I can not promise anything yet, but I would like to see what's possible :).

Greetings,

Simyo Webcare

Hi Sanchayan,

Thankyou for your review. Nice to see that you are so happy with our service :)!

Greetings,

Simyo Webcare

Hi Sanchayan,

Thank you for your review. I'm sorry to hear that your data wasn't working in France. Did you try to select a network manually? This usually helps.

You should be able to use your bundles in France. I advise to contact our customor service the next time your data isn't working so that we can see what the issue is and help you fix this :).

Greetings,

Simyo Webcare

Hi Sanchayan,

Thanks for your feedback.

We are a payment provider who process transactions between consumers and merchants. When you initiate a transaction using our services, we process the transaction and the funds will be forwarded directly to the merchant.

Feel free to contact us via our help center if you have any further questions regarding this, we can of course help you look into this.

Help center: https://www.trustly.net/support

Best regards