stephen denny

One of the greatest recoveries ever . One minute there was a problem , then “ don’t worry “ 15/20 minutes later 6 guys , 3 vans . It was like The A Team !
Great guys . Great job & excellent communication from M J Quinn beforehand

I have long been a fan of, they are so easy to use and previously transparent, disappointing to see them adding excess insurance by sleight of hand. Easy to amend & have it refunded but you have to be vigilant.
Happened twice today.

So easy to deal with , always my default for car hire in Australia & Europe

Delivery instructions ignored, wine box just left on floor outside front door . Then described as left “ in a safe place “ Not the first time

I have used Carflexi many times and its easy and importantly cancelling is easy too

Dreadful experience. Notified of 4 hour change to flight no problem, get to the airport for new time departure 15.15 - “ oh so sorry your flight changed to 11pm “ pitiful Bao Bun & water .
Almost midnight before we took off . This 11.05 am flight did not leave until 5pm for the 6 previous days .
Trying to change flight hopeless .
Have just been to local office to get help with future flight that has been changed- waste of time .
Never again

CarFlexi are my go to source of cars worldwide, so far everything has been great . Cancellations are very straight forward.

Very good . Helpful friendly staff . Clean car . Great shuttle service.

Excellent service throughout- even better when notified of minor problem

They are experts in their field and respond well if things go awry .

First class - from the booking process, through collection to returning the car .
Everything clearly explained- no confusing up selling & much cheaper than an on airport pick up .
Please come to Melbourne. 😀

Great local company, interesting range at sensible prices . Free local delivery

Booking was clear and easy & i know from frequent Covid experience - cancelling is hassle free

Unable to correctly answer basic pre arrival questions on £2300 pw house e.g. does it have BBQ coffee maker , then “don’t even think about asking for early check in or late checkout “
Based on the smell from the drain in the master bedroom shower the house was almost certainly empty before our arrival.
Continually reminded of 9.00am checkout which is outrageous even allowing for extra Covid protocols.
Then 10 days , yes 10 days after departure fictional damage claimed by owner & deposit withheld. 12 days after that deposit returned but without either an explanation or apology.
Use them again ? I don’t think so .
PS it’s interesting to note that Secret Suffolk need more information in order to reply suggesting that it is not uncommon to withhold a deposit without a substantiated reason & then release the deposit without an explanation or apology.The property was Thalassa in Aldeburgh & the booking ref was 4897616 booked by my friend Ron who therefore had the misfortune to deal with SS .

No quibble return . My cover was in perfect condition but not a great fit over folded in wing mirrors and i want them folded in .
Probably need a custom made cover. Really appreciated them making it easy as its a pain for them dealing with returns .

So cross that I didn’t join until 2020 - missed out on so much .
Making up for it now . Huge range , lots of info & excellent service.
Not a place for bargains but great value .

i suppose i will find out how good they are if i ever have to make a claim ! Have always felt confident with the cover & responsiveness when i have had questions .

Given up . Amex now trying to get information from them but being ignored too. Hopefully i will never have to deal with Opodo again.
Would love their directors to do some mystery shops

Super lovely people very knowledgable. Delivery or Collection but cant wait for them to be open in order to browse & pick their brains

Great coffee
Prompt delivery