United Kingdom
Review of Tradeprint.co.uk
I recently used Tradeprint for one of my projects and they were fantastic. Quick turnaround, great quality and good prices. Will be ordering from them again!
Reply from Tradeprint.co.uk
Good Morning
Thank you so much for your lovely Review, So glad to hear you will be ordering from us again!
Many thanks
Marnie
Review of easyJet
I travelled with my newborn for the first time in Greece. EasyJet BROKE our pram on the way back and lost our suitcase!! Their customer representatives are appalling, avoiding to answer any questions directly and speaking in riddles! I wish I never used their services in the first place. Please avoid them like the plague!!!
Reply from easyJet
Hi,
Thanks for your review. I'm sorry to hear that you're unhappy with your experience. I'd love to know more about what happened, to see if we can help you and also learn from your experience so we can improve our future services.
If you'd like us to look into your case in more detail, please send your review and any additional information, including your booking reference, to our team at TrustpilotReviews@easyJet.com. We'd love to hear from you.
Benjamin,
easyJet Customer Services
Review of easyJet
I recently travelled with Easyjet from Copenhagen to London and my flight was cancelled which not much notice given. There wasn't an Easyjet representative that could help at the airport and the whole process was a nightmare! I had to fly with another airline the next day but Easyjet refused to compensate me for the luggage that I had already purchased with them. Also, they offered a very stingy £30 of drink/food expenses for over a day of hassle and trouble. The staff that I spoke to over the phone were rude and unhelpful. What a circus of a company!
Review of wix.com
I like the features of Wix but their prices have rocketed! I have been a customer for many years and have seen a massive increase in their prices! Once they hook you in, they keep increasing their prices - it's all about making money. Not happy with them at all...
Reply from wix.com
Hi There,
Thank you for taking the time to share your feedback. We genuinely appreciate your long-term commitment to using Wix and value your perspective.
We understand that pricing is a significant consideration, and we want to assure you that your concerns are important to us. We continuously evaluate our pricing to ensure that it aligns with the value we provide.
If you have specific concerns or need assistance with your current plan, please contact our support team. We appreciate your loyalty and aim to provide a service that exceeds your expectations.
Take Care,
Claire
Review of MOO
I have used Moo.com for many projects and they always deliver! Their customer service is professional and quick to resolve any issues too. I really recommend using this company.
Review of Awesome Merchandise
By far THE WORST customer service I have encountered by a printing company. Slow and clueless! It seems that it's all a scam. I placed an order over a month ago and they are unable to provide me with updates on the whereabouts of the order. They have good quality stuff but their customer service is awful. I would put 0 stars if I could. Avoid!!
Review of Parcelforce Worldwide
This is a very poorly-ran company. I paid premium service to send a parcel from the UK to Europe and the parcel has been in transit for over a week now. The customer advisor on the phone said that it could potentially take another 2 weeks for delivery due to backlogs of work. Very disappointed by Parcelforce!
Review of Bookshop.org
Great company that supports local bookshops. I will be ordering from them again soon!
Review of Tacobelluk
So, I’ll get straight to the point. About three months ago, I picked up my first Tacobell order in their Croydon branch while on a day trip. Two bites in the taco, and a WIRE pierced the top of my mouth. Thankfully my friend was able to go to a nearby pharmacy and purchase a pair of tweezers while I waited outside (and trying not to swallow the wire!!). Eventually, my friend took the wire out but it was really painful and uncomfortable.
I reached out to them in multiple ways as I wasn’t getting a response or an apology - I filled out their website form and messaged them through Facebook. All I wanted at the time was my money back out of principle, as I had to throw away all the food as a result of this. Eventually the Croydon Manager emailed me - a few emails later he offered me the option for a refund in-store only while the lockdown was going on. I explained that I didn’t live locally but he refused to provide alternative. This was the cherry on top of the cake.
I wasted HOURS with their awful customer service to get back a tenner essentially - they are so unprofessional that they even failed to do the minimum and process a refund. Please avoid this shop!!!
Review of Crafty Arts
Fantastic customer communication and fast shipping. A great supplier of arts products - I totally recommend! :)
Review of Crocus.co.uk Ltd
Too much packaging and the delivery person was very rude.
Reply from Crocus.co.uk Ltd
Good afternoon
Thank you for your feedback.
Please accept our apologies if you have found that our orders are delivered with too much packaging and that the courier driver was rude. I have passed your feedback to our warehouse regarding the packaging and have also contacted the courier.
Best wishes
Rebecca
Customer Services
Review of Better print24 online!
I placed an order for postcards after a colleague in publishing recommended print24 for their excellent quality. I had some issues uploading my artwork online and didn't find the website particularly easy to use. My order had been printed wrongly due to my mistake in selecting the wrong photo orientation during the upload stage, however the customer agent of print24 communicated with me very effeciently and kindly offered a replacement. Also one of the agents assured me that print24 is currently working to update their website system, which will hopefully improve the overall experience. The customer service has been helpful and I look forward to receiving my replacement postcards in due course! Thanks
