So, I’ll get straight to the point. About three months ago, I picked up my first Tacobell order in their Croydon branch while on a day trip. Two bites in the taco, and a WIRE pierced the top of my mouth. Thankfully my friend was able to go to a nearby pharmacy and purchase a pair of tweezers while I waited outside (and trying not to swallow the wire!!). Eventually, my friend took the wire out but it was really painful and uncomfortable.

I reached out to them in multiple ways as I wasn’t getting a response or an apology - I filled out their website form and messaged them through Facebook. All I wanted at the time was my money back out of principle, as I had to throw away all the food as a result of this. Eventually the Croydon Manager emailed me - a few emails later he offered me the option for a refund in-store only while the lockdown was going on. I explained that I didn’t live locally but he refused to provide alternative. This was the cherry on top of the cake.

I wasted HOURS with their awful customer service to get back a tenner essentially - they are so unprofessional that they even failed to do the minimum and process a refund. Please avoid this shop!!!