Jade

Care is the perfect name for this clinic (Cardiff). Every single person - from the receptionists, to the nurses, to the consultants, to the embryologists - have been so kind and genuinely caring along the whole of my IVF journey. It has made a really difficult time so much better and less daunting. I felt completely supported at every step and was made to feel at ease through the tough procedures and result updates. I honestly can’t give more glowing feedback.

On the practical side of things too, I felt educated, organised and well communicated with via the app.

The apartment I stayed in York was lovely, in a great location and exactly what I needed.

I happily would have given a 5 star review if it wasn’t for the unjustifiable and, in my opinion, un-transparent deposit fees. I booked via air bnb and saw a mention of a ‘fee’ but expected this to be nominal - I.e. a couple of £ to cover an insurance policy for my time of stay. Ohhh no, after booking the non-refundable room I was told I either had to pay a £25 (which I never got back) or £250 (which I would get back in up to 4 weeks time minus a ‘£10 admin fee’). This is an absolute joke. The £25 is not a nominal amount for anyone in this tough economic climate so I opted for the latter. Putting me out of pocket for £250 (which was more than I paid for air bnb!!). And I will only get it back in 4 weeks (meaning you’ll keep my money and earn interest on it in your bank account) and then charge me a tenner for the privilege!! It’s an absolute joke.

I’ve used so many airbnbs and other accommodation providers and never had to do such a thing. So all of the others seem to have found a way around accidental breakages/ damages without imposing unfair and expensive fees on their customers. And not only this, but you didn’t disclose the amounts until after I booked- which is misleading and under-handed.

Then when I called to complain the agent couldn’t give a monkeys and just told me “it is what it is”. Fabulous service as expected!

So there we are, rant over. In summary- great apartment just such a shame about the way the company treats people happy to pay for a lovely getaway but not extortionate and unfair fees which only line the bottom of their own balance sheets. Bye 👋

Really good service. We did fit to fly 48 hours test to come to Austria. We did drive to the London lab as they highly suggest to drop our tests off. Much to stressful to trust the post office will get it to them in time. The QR code has worked everywhere so far.

Amazing coat. Lovely packaging. Lovely service.

So easy and quick. Saved a bunch of money too... Great experience to say the least!