The apartment I stayed in York was lovely, in a great location and exactly what I needed.

I happily would have given a 5 star review if it wasn’t for the unjustifiable and, in my opinion, un-transparent deposit fees. I booked via air bnb and saw a mention of a ‘fee’ but expected this to be nominal - I.e. a couple of £ to cover an insurance policy for my time of stay. Ohhh no, after booking the non-refundable room I was told I either had to pay a £25 (which I never got back) or £250 (which I would get back in up to 4 weeks time minus a ‘£10 admin fee’). This is an absolute joke. The £25 is not a nominal amount for anyone in this tough economic climate so I opted for the latter. Putting me out of pocket for £250 (which was more than I paid for air bnb!!). And I will only get it back in 4 weeks (meaning you’ll keep my money and earn interest on it in your bank account) and then charge me a tenner for the privilege!! It’s an absolute joke.

I’ve used so many airbnbs and other accommodation providers and never had to do such a thing. So all of the others seem to have found a way around accidental breakages/ damages without imposing unfair and expensive fees on their customers. And not only this, but you didn’t disclose the amounts until after I booked- which is misleading and under-handed.

Then when I called to complain the agent couldn’t give a monkeys and just told me “it is what it is”. Fabulous service as expected!

So there we are, rant over. In summary- great apartment just such a shame about the way the company treats people happy to pay for a lovely getaway but not extortionate and unfair fees which only line the bottom of their own balance sheets. Bye 👋