RO

Robert

United Kingdom

Reviews

Review of Evri

Rated 1 out of 5 stars

Appalling service.

Appalling service.
After my review of yesterday giving an account of my experience with Evri, I get a standard response. Cut and paste or just automatic ?
I am invited to again use their appalling customer support system which doesn't work.
I shall just have to accept that I will not be reimbursed for their failed collection.
I have had three dealings with Evri recently - one a failed collection, one a lost delivery and one delayed delivery. The successful delivery took Evri longer to achieve than it took from the time I ordered from China to it clearing UK customs.
I will never send anything by Evri and will do all I can to ensure that anything I order from a retailer will not be delivered by Evri.

October 16, 2025
Unprompted review

Reply from Evri

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky

Review of Evri

Rated 1 out of 5 stars

Absolutely appalling service.

Absolutely appalling service.
Parcel supposed to be collected on 12th September, it wasn't. Checked the tracking late that day, It said we were not in. We were. Said they would collect the next day. They didn't.
Started checking the Evri tracking - H029BA0002471375 - it just showed it would be collected on 13th September. It still does on 15th October.
I have tried using their chat and telephone to cancel and get a refund but I just go round in circles and nothing gets done. I've had a couple of emails back, but they just refer back to their chat or telephone system. It appears that no human exists at Evri, it's all automated and nothing works.

October 15, 2025
Unprompted review

Reply from Evri

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Carrie

Review of OVO

Rated 1 out of 5 stars

Inefficient

I left OVO in early August because I didn't like their insistance on having a credit balance for over a month ahead.
I received a refund after the transfer was arranged but have now got a demand for a repayment as they say an error was made and they had overpaid me.
I eventually got an apology.
Not sure if I have been now been overcharged - but beware !

September 16, 2025
Unprompted review

Reply from OVO

Hi Robert,

I'm sorry to hear that there has been some confusion over your final balance.

So we can investigate this further, please send your full name, date of birth and the full address and postcode to trustpilot@ovo.com. We can then look into this issue for you.

Thanks,
Shaun

Review of Openreach

Review of Bitsdujour

Rated 1 out of 5 stars

I bought Pazu Video cutter to trim AVI but it doesn't work.

I bought Pazu Video cutter to trim AVI files,from Bits Du Jour, which the blurb says it will do, but it does not. Asked for help from Pazu and was told that function would be included in a future update.
I asked for a refund, but was told to get the refund from Bits Du Jour.
I looked at the Bits Du Jour website and it says they don't do refunds and say the programme maker should do that.
Went back to Pazusoft and told them this and get no reply.
Went back to Bits Du Jour and contacted them but they don't reply.
DON'T buy anything from this company !

July 4, 2025
Unprompted review

Review of pazusoft.com

Rated 1 out of 5 stars

I bought their Video cutter to trim AVI - doesn't work

I bought their Video cutter to trim AVI files, which the blurb says it will do, but it does not. Asked for help and was told that function would be included in a future update.
I asked for a refund, but was told to get the refund from Bits Du Jour, who I bought it from.
Bits Du Jour say they don't do refunds and say the programme maker should do that.
Went back to Pazusoft and told them this and get no reply.
DON'T buy anything from this company !

July 4, 2025
Unprompted review

Review of Just Lawnmowers

Rated 5 out of 5 stars

Very happy with the service and product.

Delivered quickly and works well.

May 27, 2025

Reply from Just Lawnmowers

Hi Robert,

Many thanks for your feedback and 5 star review. It's great to know your new item arrived promptly and that its all up and running. If we can be of further help please do get in touch. We wish you all the best with your new item and hope you'll shop with us again.

Kind regards,
Helen
Just Lawnmowers.

Review of Braun Shop UK

Rated 5 out of 5 stars

Recommended

Very easy to find and order the shaver I wanted.

May 31, 2025

Reply from Braun Shop UK

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

Review of Doxzoo

Review of Berghaus

Rated 5 out of 5 stars

Worth while

Good value and a quick delivery

February 28, 2025

Reply from Berghaus

Hello,
Thank you so much for your 5-star review!

We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.

If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!

Looking forward to serving you again soon!

Kind regards,
Jane

Review of Royal Mail

Review of Hartwoodtimber

Review of Jekyll and Hide

Rated 5 out of 5 stars

Well made and good quality

It is a well made wallet, very good quality and I would be pleased to use it - but it's a present for someone else !

October 29, 2024
Unprompted review

Reply from Jekyll and Hide

Hi Robert, thank you for your review, please do let us know if you would like one for yourself too!

Review of QwikFone

Rated 5 out of 5 stars

Perfect experience !

This is the second iPhone I have bought from this firm - this time for a daughter.
Again, I can't tell it from a brand new phone and the battery capacity is 100%.
Absolutely no problems at all and I would recommend them.

September 6, 2024

Reply from QwikFone

Dear Robert,

Thank you so much for your kind words and for choosing us again for your iPhone purchase!

We’re thrilled to hear that the phone is performing just like new and that you're satisfied with the battery capacity and overall condition. Your recommendation means a lot to us.

If you or your daughter need any assistance or have any questions in the future, please don’t hesitate to reach out. Thanks again for your support!

Kind regards,
Team QwikFone

Review of The Curious Gem

Rated 5 out of 5 stars

A very efficient business !

Very quick to despatch the order and the quality was excellent. Just what I wanted and a very efficient business.

August 21, 2024
Unprompted review

Reply from The Curious Gem

Good morning Robert,

Thanks for your great 5 star review. We’re glad to hear that your order was dispatched quickly and that you found the quality to be excellent. Efficiency is very important to us and we are delighted you appreciate this.

The Curious Gem.

Review of crenova.net

Rated 5 out of 5 stars

Excellent trail camera

I have a Trail camera, PH800w, replacing an earlier model. It takes very good photographs both by day (colour) and night (IR) and is a very good improvement on the earlier model. The key pad for altering the settings is much improved and easy to use. I can't comment on reliability as I have had it only a short time.

May 16, 2024
Unprompted review

Review of Mycosmeticslondon

Rated 1 out of 5 stars

Further to my review of 20th February

Further to my review of 20th February, I replied to their offer to sort things out on 21st February and have no further contact with them.

Avoid this company !

March 5, 2024
Unprompted review

Reply from Mycosmeticslondon

Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.

Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.

For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.

We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.

Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.

Review of Mycosmeticslondon

Rated 1 out of 5 stars

Don't use this Company

I ordered a “Waterproof 4 Fork Eyebrow Liquid Brow Pencil “ for my wife. It was in stock, so we expected delivery within three or four days.
The shipment confirmation gave a tracking link and I found it was coming from China (in stock in China ?) and would be some time. So my wife decided that she didn’t want to wait that long, and I asked for the order to be cancelled ( the tracking showed that it had not been despatched).
I was told that it could not be cancelled but I could ask for return instructions once I had it delivered to me.
I then asked for it to not to be forwarded from their warehouse but kept in stock.
I was then told that was not possible.
So it arrived and I asked for return instructions.
Instead, I was asked to send photographs of the item, which I did the same day.
No reply, so after a week I asked for a response. That came two days later. They would not accept it back because it was a liquid.
I pointed out that it was not the same product as illustrated on their website, but again, after no reply for a week and a request for a response, it would not be accepted back.
Companies House tell me that it is a UK registered company, “Zizo Marketing” and it is registered at 71-75 Shelton Street, Covent Garden, London. It has one director and a Company Secretary, both positions held by a Mrs. Wafae Warid who is a Moroccan.
71-75 Shelton Street has over 500 businesses registered at that address and appears to be a postbox.
The company appear to be using MycosmeticsLondon as their trading name, but they might use others too.
I paid £19.40 – the identical item was for sale at a delivered price of £2.40 on Ali Express.

The moral of this is to check Trust Pilot for reviews of companies you don’t know about before you deal with them – and if you see something that you want, and would not want to return, check Ali Express ! And don’t use this Company.

February 20, 2024
Unprompted review

Reply from Mycosmeticslondon

Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.

Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.

For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.

We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.

Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.

Review of Proviz Sports

Rated 5 out of 5 stars

Excellent quality !

Delivered quickly. Excellent quality and it is really reflective. Very pleased with it !

November 8, 2023

Reply from Proviz Sports

We are thrilled to hear this - thank you for taking the time to let us know!

Review of QwikFone

Rated 5 out of 5 stars

Very good company to deal with.

The phone arrived in less than 24 hours. If I hadn't known it was reconditioned, I would have taken it for new. Perfect condition and with a battery of 100% capacity. It is just what I wanted to replace an iPhone 6 and it exceeds my expectations.
The description on the website underplayed the product.

October 4, 2023

Reply from QwikFone

Dear Robert,

Thank you so much for taking the time to share your positive experience with us on Trustpilot! We are delighted to hear that you are happy with our product.

Your satisfaction is our top priority, and we truly appreciate your trust in us. If you ever have any questions, need assistance, or have more feedback to share, please don't hesitate to reach out to our customer support team. We're always here to help.

Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.

Kindest regards,
Team QwikFone