Braun Shop UK Reviews 6,868

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of setting up accounts and the speed with which they receive order confirmations and shipping updates. Many highlight the user-friendly website, noting its clear layout, comprehensive product information, and competitive pricing. Consumers appreciate the wide selection of products and the availability of genuine replacement parts, emphasizing the reliability and quality of the brand. People are particularly satisfied with the prompt delivery service, often receiving their orders quickly and efficiently. The ordering process is generally described as simple and straightforward. Consumers also value the helpful and knowledgeable customer service, with representatives providing quick responses and effective solutions. Overall, individuals express trust in the brand and its products, citing long-term satisfaction and a preference for purchasing directly from the official store.

Based on these reviews

Rated 5 out of 5 stars
Verified

I only deal directly with Braun now as the apparent 'cheaper' outlets have sometimes sent me non original parts. It's simply not worth it and Braun UK have always been extremely reliable and there of... See more

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Rated 5 out of 5 stars
Verified

Complained about my shaver (Series 6 Shaver) giving poor results and asking for help. Immediately advised by customer services that I can return it for a full credit which I thought was very good serv... See more

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Rated 5 out of 5 stars

DONT MESS AROUND WITH "IT MIGHT FIT" I tried 3 different online orders,from some old harrys on 2 of the more used websites. I contacted Customer Relations delt with Emma, & got the right part 1st tim... See more

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Rated 5 out of 5 stars
Verified

I ordered a shaver cassette on a Sunday evening from Braunshop. Later that evening I received an email to say the order was received, and later the same evening another email to say order dispatched.... See more

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Rated 3 out of 5 stars
Verified

The needed replacement product was easy enough to identify but navigating the checkout process as a 'guest' was awful. Payment type defaulted to card only but paypal appeared only after entering these... See more

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Rated 5 out of 5 stars
Verified

My husband had a really old shaver which we wanted to renew but was unfortunately now discontinued. Rachel from Braun's consumer services helped us to pick a new one which would suit my husband’s... See more

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Rated 5 out of 5 stars
Verified

This replacement shaving head for my Series 5 shaver is clearly the real McCoy unlike it's predecessor that claimed to be genuine but, judging by the shave quality clearly wasn't. Be careful what you... See more

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Rated 5 out of 5 stars
Verified

Quick service, nice looking product, can’t wait to try it out, have had an epil for years ( the little pink one think it’s a 3) but decided to treat myself to an upgrade, wanted to keep to Braun as I... See more

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Rated 5 out of 5 stars

My oral b toothbrush had to be returned as still under warranty a replacement was returned .The faulty one sent back and a new one received all within a week .Also extra toothbrush heads were supplied... See more

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Rated 3 out of 5 stars
Verified

Had to enter a delivery address manually, it should’ve pulled this from Apple Pay Also sent email requesting a review before I’ve even received the goods witch seems a bit premature other than that e... See more

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Rated 3 out of 5 stars

Now i have bought the BRAUNseries 6 60. B1200s it's time to say what I think we'll this shaver is well built good quality . Now shaving it suposed to be for sensative skin witch partly it... See more

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Rated 5 out of 5 stars
Verified

Shaver foil broke. Looked around for a replacement. Wanted an original Braun replacement head. Looked in all the usual places, Argos, ebay etc. The Braun site was cheaper and offered next day delivery... See more

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Rated 3 out of 5 stars
Verified

I was reminded to order a replacement shaver head for Braun Series 3 shaver so I went online. There were two recommended, one for £26.99 and another for £29.99. When I spoke to the representative,... See more

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Rated 5 out of 5 stars
Verified

As a Human Being of 74yrs I found some of your Layout difficult to fathom out. But we got there in the end other than that we’re good

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Rated 5 out of 5 stars
Verified

I recently bought the Braun Silk-épil 7 and I’m really impressed with it. It removes even the smallest hairs, works well both wet and dry, and leaves my skin smooth. A reliable, high-quality epilator... See more

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Rated 4 out of 5 stars
Verified

Braun's site didn't allow - or honour - advertised new customer discount (kept voiding email and password fields) - the only alternative, sign up via Google, had no discount code input option. Huh!... See more

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Rated 3 out of 5 stars
Verified

I tried to register and got totally fed up clicking those fuzzy American pictures. I signed up for your email notifications to receive a £10 discount. That was never given. Buying something like... See more

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Rated 5 out of 5 stars
Verified

Have had a Braun shaver for many years, but it's that old obtaining spares was proving difficult so I opted to purchase a new one. The choice was great so many at varying prices with a good discount,... See more

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Rated 5 out of 5 stars
Verified

Never used this store before but account setup was very easy and received order and account setup emails extremely quickly. Also went for £4 next day delivery and price still @ £6 cheaper than my Ama... See more

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Rated 5 out of 5 stars
Verified

Perfer to get my items from Braun Shop,as know I am getting the correct products,have ordered in the past from Amazon, but don't think they were the genuine items

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Rated 3 out of 5 stars
Verified

Pay £4 for next day delivery, get an email saying will be delivered Tuesday, 2 days later than ordered, will never pay extra again. Was actually delivered on time in the end, so brilliant, and more t... See more

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Rated 5 out of 5 stars
Verified

Great experience, needed a replacement electric shaver head, easy to identify the correct part, payment was simple and prompt, well packaged delivery, ordered on Sunday evening arrived Tuesday lunchti... See more

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Rated 5 out of 5 stars
Verified

I placed my order from South Africa (for delivery to UK address) because the model recommended by WHICH isn't available in SA. Easy online purchase and free delivery. Excellent service.

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Rated 4 out of 5 stars
Verified

I found the website a bit unfriendly. I was looking for shaver cleaner cartridges and it was not obvious until very late in the search, that they were ok for my older cleaning station. Other than that... See more

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Rated 5 out of 5 stars
Verified

Just looking for a beard trimmer for my youngest son for Christmas and the Brains series 7 came up. It has everything he was asking for and more. I am pleased as I now have my first present for Chris... See more

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Rated 5 out of 5 stars
Verified

Quick and easy order process and delivered very quickly to local parcelshop. Love my new shaver.

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Rated 5 out of 5 stars
Verified

Very clear and easy to use website, easy to find what I needed, and also lots of other products to browse through. Good selection of men's products and accessories at great prices.

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Rated 5 out of 5 stars
Verified

I could have a closer look at the items, I found the product I think will suit the needs best, I am buying the item as a gift ,I think it's a reasonable price and happy to go ahead with the purchase,... See more

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Rated 5 out of 5 stars
Verified

Super-fast delivery! Ordered after 11pm, delivered just after 9am - just 10 hours later (but I did pay the extra £4 "next day" charge).

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Rated 5 out of 5 stars
Verified

The 5 stars is mainly to the customer care, good knowledge, quick response and polite. For the product, my shaving experience with Braun 7 (Type 5692) is better than the Braun 7 (Type 5764).

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Rated 5 out of 5 stars
Verified

Site extremely easy to use with all the variable payment methods. Great stock levels also compared to other suppliers.

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Rated 5 out of 5 stars
Verified

My new Braun shaver is fantastic. Really close shave. Very impressed with the ordering process from Braun. Shaver arrived within two days.

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Rated 5 out of 5 stars
Verified

Easy to order with no fuss. Delivery time very good. Would definitely recommend and very competitively priced against major retail companies.

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Rated 5 out of 5 stars
Verified

Genuine part supplied was so much better than the cheap foil bought on eBay, I definitely know where to come next time for another foil.

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Rated 5 out of 5 stars
Verified

Very easy to navigate website with clearly described products and pricing was more competitive than other outlets. Ordering process simple and rapid.

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Rated 5 out of 5 stars
Verified

Easy to navigate and get what I wanted at a decent cheap price, had good experience with this brand in the past as well.

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Rated 5 out of 5 stars
Verified

Simple process to buying the razor on line with a price more competitive than elsewhere

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Rated 5 out of 5 stars
Verified

I have used Braun Shavers for about 50 years and would not use any other brand. In my youth I have used Sunbeam and Ronson which left the market years ago.

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Rated 5 out of 5 stars
Verified

Perfect shawer, highest quality!!! My second Braun product, keep going like that, and I'll stay with you forever! :)

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Rated 5 out of 5 stars
Verified

I found it slightly difficult to find the correct cleaning cartridge for my razor, however when I located it the ordering system was quick and easy.

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Rated 5 out of 5 stars
Verified

Very impressed with the service and delivery. The shaver I ordered was a birthday gift for my son and he is delighted with the product.

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Rated 5 out of 5 stars
Verified

Good product from a wide range. Very competitive price for the quality. Easy navigation, selection, ordering followed by quick and efficient delivery.

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Rated 3 out of 5 stars
Verified

10% OFF replacement Heads "HEADS10" did not apply to this purchase?

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Rated 5 out of 5 stars
Verified

Great offer, easy to use website with clear and relevant information

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Rated 5 out of 5 stars
Verified

Easy to review and compare against other shavers

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Rated 5 out of 5 stars
Verified

Excellent order protocol. Simple as expected from such a great German company Later add: been using it for a few days and how wonderful to have an item that does exactly what it says on the box... See more

Company replied

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Company details

Written by the company

Designed for what matters. Braun are experts in precision shaving and flawless hair removal. Braun’s high-quality grooming devices and effortless female hair removal methods have been perfected over more than 50 years. Discover Braun’s incredible range of Electric Shavers, Beard Trimmers, IPL devices, and Epilators at braunshop.co.uk.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Braun series 7

Great service Braun direct and very pleased with first shave.Was a quick shave but very pleased i think when i use it more maybe wet shave i may be even more pleased.

October 12, 2025
Rated 3 out of 5 stars
Verified

Cannot find the £10 off email after…

Cannot find the £10 off email after signing up. Tried several times and no email. Not a good look when your only discount offer blatantly doesnt work. So paid full price but has left a bad taste and tainted my experience. Seems like it is designed not to work. Hope I'm wrong

October 15, 2025
Rated 1 out of 5 stars
Verified

The first time I tried to clean it the…

The first time I tried to clean it the foil on the top broke and we had to order a replacement. On my second shave with the new foil it broke again but I managed to get it back into place! This product is badly designed and needs to be taken off the market, sorry but it’s rubbish

October 1, 2025
Braun Shop UK logo

Reply from Braun Shop UK

Hi Timothy

Thank you for leaving your review.

I am sorry to hear that you have had an issue with the damages on your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.

I look forward to getting this resolved.

Kind Regards,

Ben

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