Theresa

Our flight was delayed going out. Our flight suffered a heavier delay on return and it was a farce. Id already read a message in the jet 2 app telling me our 9.55pm flight was delayed until 12.10am. On arrival at Ibiza jet2 staff at the desk contradicted this when I asked about delay and after looking at a piece of paper said flight would be at 11.15pm. Staff were really unhelpful about what was going on and never even mentioned the delay I had to. There was no clear info on the boards about the flight and the flight time changed several times. No jet2 staff to be found anywhere after security. After hours when I did find a red shirt she actually kinda brandished me by saying 'Ive been going around different waiting areas telling people didnt you hear me?' Errr no because you've said nothing where we are sitting. She walked away not sharing any info with the area we sat in after telling me to do her job and let other people know. Seriously????
She claimed air traffic control issues as if to say we're covered dont look for compensation and then with a big smile said 'There has been another issue actually some passengers at Birmingham have caused a disturbance.' Then went on to say 'I don't know why they can't behave' Ah ok so thats what jet2 staff really think about their customers- nice! She told me 11.45pm and that it was gate 10 like I should already know. Once gate was finally showing on boards people started waiting around. It was a long wait with not one jet2 member of staff around to advise. When staff turned up none of them spoke to the waiting passengers to inform of anything. Wheres the customer service in that? When they did speak there wasnt one syllable of a- sorry for the delay which also seemed highly arrogant. A sorry and a smidgen of accountability go a long way. I had to walk over to the staff to double check what Id heard. Once we boarded the pilot said they'd been stuck in Brussels and somewhere in Spain. The taxi company told me they'd followed the flight for pick up times and the plane had been sitting in Birmingham then flew to Ibiza to get us and fly us back to Birmingham! If the taxi company were right about this thats not good. Whether the taxi company were right isn't the point of this review. The delays can happen but the attitude of jet2 staff at Ibiza airport was bad falling heavily short of any decent level of customer service! People bust their gut working all year to pay for a week away. Its extremely expensive it's a precious family holiday and jet2 staff deride other customers and talk to you like you're taking a £3 bus.
Even worse after being unable to see a jet2 staff member anywhere at Ibiza airport we arrived at Birmingham to an absolute fleet of jet2 staff all doing nothing. Jet2 should train staff better recruit better and allocate staff better.

I found Let's Bee Organic at the Good Food Show and had been wanting to try Irish sea moss which I was surprised to see on the stand. I bought this and some Spanish flowers honey. Was blown away really and truly by the delicious quality of the honey. By far the best honey I've ever tasted!
I've since repurchased online. Staff are really helpful with any questions great delivery and packaging. Totally trust this company- thank you lovely experiences with Let's Bee Organic

Banner across website says free delivery orders over £50. This encouraged me to purchase. What the banner doesn't say is that all items have to be full price. My order was a mix of full and sale items and totalled around £65. Once at checkout I was made to pay for delivery. This isn't on. I spent more than 50 quid what difference does it make whether the items are sale. Its all profit for new look. Alternatively be transparent about the mean conditions to "free" delivery. What left a worse taste in the mouth was that delivery was long and I needed the items time dependent. Im returning one item and am horrified new look are charging £2.95 to put in a locker. Most stores are free returns. I do not want to purchase from new look again. And will update review if there's any problems with the paid for return

Not good I'm afraid. Their oils cost more than everywhere else and significantly their vapes dont last. I've now had 3 skope airs and they all die literally a week after the miserly 6 month guarantee. So the nhs give you a kit and you end up spending a fortune on replacing every 6 months. Coils are also expensive and don't last long. One positive- order online it arrives quicker than the rest of your post bizarrely.

Multiple problems. Bought 2 tickets which needed to be transferred to me. They arent appearing in the app. I tried to check via laptop browser instead. this sent a scan code which shows the scan code. However this would require me to bring a laptop to the venue?! When I try to log in Im being told my correct password is wrong ? Axs also sent me an email last night with an ip address of device that changed my phone number. I didnt change my phone number and after checking the ip of my laptop and phone its not me. I sent a ticket and got a reply saying seller needed to transfer- yes theyve done that. So Im worried about fraud, Im worried about getting the tickets and to add to the stress the web says they are open Sunday from 11am- no phone line is closed and when you attempt live chat the bot sends you in circles. This could be a simple fix I dont know but without easy contact from axs its stressful and shouldnt be. Im leaving my experience here in the hope that axs pay some attention please

Ordered for the first time from Lyle & Scott for my son & I made a mistake on the order. I contacted immediately though it was Sunday & office closed. My request wasn't fulfilled & I emailed again. Lyle & Scott made a gesture of good will for the inconvenience & I can happily say I fully trust this company- thank you for the fair treatment.

Item was a present- happy with it and the speed of delivery. Decent price with offer- too high without. One criticism- it was a box set of Espa bath oils so relatively small- while I appreciate items turning up well packed this came in a giant box which isnt great if not recycled.

Absolute disgrace. I have been waiting for an advisor on Yodel chat for over 30 minutes.
I'm on hold on the phone too. Where a Scottish voice is saying relentlessly without stopping thank you for holding our next available advisor will be with you shortly. This can ONLY BE SO I HANG UP.
YOUVE UPDATED THE TRACKING SINCE SAYING MY PARCEL HAS BEEN DELIVERED TO MY NEIGHBOUR AT 78. I LIVE AT 78.
WHEN I GOT THROUGH AFTER 30 MINUTES ON THE PHONE. HE HUNG UP ON ME.

Email saying parcel left with neighbour. No indication of which neighbour
No text notifications. No card through door.
No photo to show delivery
No opportunity provided to request a safe place.
Still don't know where my item is.
Have had bad experiences with yodel before. So trust very low

02 will provide you with a shiny new phone and 2 year contract. But they will also bill you 25 times for a 24 month contract.
Also their bills on the app are not transparent and hard to decipher.
I left O2 and moved to giffgaff the day my contract ended 1st November and had spoken to them on the phone to let them know this.
This morning I was billed 22.99. I rang at 8am and ended up in a call for 40 minutes where she concluded that I'd get half this 22.99 back and I had a credit of £20.60
When I asked her what this was and why I was put back on hold. I asked the date of the new bill- 3rd November - start of December.
I had to explain that as I hadn't used their service since the 31st of October I should be being refunded for all of that bill not half of it and the 20 pounds credit. I was on hold again and in the end she agreed. You tell me why they chose to charge half of the £22.99 when I owed none of it? I could name the advisor but I'll spare her. She never even justified why I was billed 25 times in a 24 monthcontract. After confirming I'll get my money back O2 then send a text and email saying they're reviewing my request over 2 days?! I won't return to O2 ever and I suggest you don't.

Staff in store helpful. Rang store several times and they responded & helped. Wanted to purchase online though as had discount code. Website was very awkward on my phone & wouldn't accept details so faffed deleting cookies and changing browser. I've bought 2 birthday cakes from them now & would use again. Do think they're expensive though too much for just any birthday but fabulous cakes to help celebrate the big ones!

Ordered an Acton Wool mattress last Nov for my son. Bought specifically for its natural properties wanted to avoid chemically memory foam which I think is bad for health. So when it arrived clearly with a huge memory foam top I was extremely disappointed. No mention of memory foam in description. Description also said viscose cover. When it arrived label said polyester. So mattress was everything I didnt want and not as described.
I got in contact by phone after being ignored several times by email to request a refund and after asking to speak to a manager the advisor said she'd put me through but chose to cut me off instead. Awful customer service that really upset me.
So I'd paid for them to take away sons old mattress and now he was sleeping on sofa while I tried to get a response from sleepbeds. They continued to ignore my emails
Eventually I spoke to Malik by phone. It was a long call but he agreed refund and refunded the price of recycling because my son was left without a bed.
As we spoke he mentioned a latex bed could be what we were looking for and that most beds will have memory foam these days.
I foolishly decided not to take the refund but to swap the Acton mattress for a latex- the Savoy. Initially thought it could be ok. Very soon realised its like sleeping on a brick! My biggest worry is thst more than 6 months later there is still a chemical toxic smell from this mattress. I did get back to Malik in April. He said a medium mattress would be better for my son but their medium mattress all memory foam. So left with no resolution.
Today I've just looked again at the Acton mattress and the description hasn't changed- still not clear its memory foam. This should be made clear.
Mattresses were not all like bricks before nasty memory foam came along. But these are not as described and awful. I couldn't recommend buying from these guys

Edit- Bafflingly my response from jet2 holidays after I forwarded my complaint as they asked me to here says-
PLease see attached is this something you would accept.
Thanks
[I've removed her name]
Customer Service Executive Support
I assume this was a question to trustpilot but has been sent to me accidentally. Jet2 complaints ask for photos- so I added relevant photos. They aren't posted here 🤦‍♀️ Therefore I have done what jet2 asked here and I've had no reply from them. Feels more like the aim isn't to assist me, but rather to get my genuine review removed. Now I'm extremely unhappy with Jet2holidays service.
Compared to our holiday with Jet2holidays 2 years ago their service last week has gone downhill in many ways. I sang their praises 2 years ago I can't now.
1. I was fleeced at the hotel on arrival. Reception charged me tourist tax for my son I knew was exempt. As a single parent arriving at 1am and tired I was gutted about this. Most of all on principle of how while I was totally amiable, the place that was home for the next week was pulling a fast one on me. I whatsapp jet2 but they were closed. By the time they responded next day I'd already spoken to manager. Support from jet2 would have been so much appreciated to navigate this issue satisfactorily. As jet2 are supposed to be which? best provider with many many flights arriving outside of office hours they really should be providing a service for travelling customers whatever hour. Even online clothes shops provide chat at whatever time. But this isn't a £30 jumper I need to discuss this holiday has a cost of almost £2000! As it was the manager returned the wrongly taken money but offered not one word of apology. Took no accountability. Left the bad feeling at my door. Awful service. Needless to say these exchanges ruined the holiday making me and my son feel awkward in the hotel all week.
2 The seats on the planes which were fab 2 years ago now reduced to flimsy uncomfortable seats like a ryanair airbus. This would be not so bad if the holiday wasn't way more expensive than 2 years ago but as it was this is poor.
3. Last holiday on arrival and departure from airports we were met by jet2 reps who gave us a friendly welcome. They walked us to the coach made the process easy and stress-free. No such human interaction this time. Arrival in Palma & there was plenty of jet 2 staff standing around but no help. We had to go to a desk for a ticket and find the coach ourselves. No rep travelled with us someone just stood at front of coach said how many stops there was and disappeared off again. When leaving resort our transfer was late. 3 coaches came and went none for us during the transfer window. Other guests were getting anxious and stress spreads. I rang jet2 after the transfer window closed and was told traffic hold up in Cala Major. This made no sense as this resort was closer to airport than we were. When coach arrived again no rep. The previous feeling of being valued didn't exist this holiday
4. When I made a complaint requesting some sort of compensation or good will the auto response was- this could take 28 days. How many complaints do jet2 get?! Not acceptable.
5. After it was suggested to me I should complain to hotel head office I couldn't find anywhere a contact for this. I rang jet2 and asked them to provide this. They said I had to make the complaint through them and said they didn't have a contact- but of course they have otherwise they can't deal with the complaint?!
6. Jet2 offer single parents a £60 discount. The same offer as 2 years ago though as things have gone up so much the value is so much less. I paid the equivalent of 2 adults. Jet2 have an offer of £80 off for 2 adults. I saw this before booking viewed it as it is- totally unfair that I pay the same but get less of a discount however while another major holiday provider offer £100 and early bookings £150 off for single parents I was really tempted to give my hard earned money to them but my experience with jet2 had been so good previously I stuck with jet2. We all want to feel valued. Especially when we are spending £1000s. Jet2holidays failed us this time
I will update this review once I receive a response from jet2holidays.
Jet2holidays- thanks for response I have forwarded my complaint to the email you've given and await your response

I selected Asda travel insurance based on their offer of giving £5 into rewards pot- making their insurance cheaper than others. But when I was told I should see a Dr while on holiday and saw price of consultation this insurance seemed quite useless (like many others)
The offer on the rewards website says to read the Terms & Conditions about the cash back I read the Terms & Conditions and it does not explain what the terms are or when you'll receive the cash back it then points you in the direction of Asda money website to read more Terms & Conditions which I did and also this doesn't explain when you receive the cash back so I had to ring Asda and even the guy on the phone agreed the deal's terms is not clear on the website.
On applying for the insurance the link takes you to a form that then asks for yoyr rewards number so you have to come out of the form and note your rewards number then go back in. The functionality of buying thus insurance online is poor.
If anyone is interested apparently single trip insurance takes 14 days to give cashpot reward

I had never heard of this company but read reviews and tried them. Product arrived on time and price reasonable. Good updates I'd totally recommend thanks

I purchased a wool quilt for my son at a good price 01.04.23.
Even taking account of bank holiday, by 06.04.24 I would have expected a tracking update.
Instead with no message or contact from damart I received a bank notification of funds going in. I checked my bank account app and nothing-no record of a refund. Logged into damart account to find order cancelled. Now I have no quilt and no return of payment. This was my first purchase with damart. Not encouraged to buy from them again.
An email letting me know they'd cancelled would be courteous. An apology helps! Not sure why website allowed me to purchase when there was no stock. Can't help wondering as a first time purchaser was my order left to the back of queue? I'd like the full refund please

Searching for a holiday this has happened several times so worth highlighting. I wanted to talk to loveholidays direct but no way to contact and I don't have the app. Holiday 7 nights priced in list at- £1472 for adult & child, click on selected holiday & its mysteriously risen over £300 more to £1753 ???!!! Ive looked at the site enough times to know luggage & transfers arent included until customer selects them. So pile on another £300 in transfers and luggage & what starts as a holiday under 1500 quid ends up over £2000?! What's going on? If this is what customers get before they've even booked how can I trust to actually holiday with them? Why the price increase of £300 when I click on to book? If its a glitch then the site has them frequently. The flight price can't have increased by £300 in the nanosecond its taken to click. Really disappointed

Bought claddagh ring for my son who really wanted a claddagh on our recent holiday to Ireland. I thought there was a physical shop and showed him a ring online and he was set on this ring we found no where else in Co Clare. I messaged and someone confirmed there is a small selection in a castle, sorry I don't recall which castle it was too far for us to reach.
So I ordered online and the size was too big, I returned and Glencara also sent a ring sizer. We are delighted with the correct size claddagh.
Glencara sent a lovely necklace free with the original ring but the chain was broken on arrival. With the replacement ring they sent another free claddagh necklace and had said not to worry about returning the broken chain.
Everyone I spoke to at Glencara was lovely, kind,and treated like a human not a number. The service was second to none. Thoroughly recommend. I'm saving for a claddagh myself now 😊. Other companies could learn from Glencara on brilliant customer service.

I ordered samples twice- both delivered quickly & free, and chose from those. The flooring was delivered when promised and left at front door for me as I requested.
When I emailed Online Carpets they were responsive. Lino price was reasonable though wasn't so impressed with £20 delivery as this was a small bit of 2m width lino for a little bathroom but it was properly packed & on a roll. Other sellers probably charge the same.
The lino has really cheered up the bathroom & I'd trust to buy from Online Carpets again- thanks 😊

Found the item I was looking for at a good sale price better than anywhere else. The delivery was timely. All went smoothly & I'd recommend The Sporting Lodge thanks.

Saturday- driver Mohammad praised me for not making him wait. spent my journey telling me about customers messing him around. Said if a customer phones you should always communicate. He doesnt practice what he preaches.To be agood customer I rushed out the taxi- I left my phone!
Very long story attached that even though he had to admit he has my phone becuase I was tracking it on google locate he then disappeared. He did not respind to emergency texts, nor texts or calls from both my sister and cousin. I realised I could phone him through uber receipt. He admitted to having my phone finally. Said he understood I was worried about my phone-asked for my sisters phone number and said worst case- Id have to pick it up from uber office 45 miles away BUT he was In Coventry and had a trip to my town so suggested he could meet me. He promised to phone my sister and didnt.
Sunday- I wait until 24 hours after the loss of my phone to phone uber.Though their online form told me Id get an email reposnse when the driver contacted them, it actually took 18 hours and a phone call to find out the message back from the driver. Who said hed either leave at office or return to me at home. This left me none the wiser how to actually get my phone back. The advisor Bill said he would escalate case just as theyd told me on Saturday to the "specialised" team. I asked what contact Id get. He said email or call to my familys numbers. Then I got an email saying phone call resolved. So I rang back nervous as nothing had been resolved. 3 calls during Sunday. Each advisor with a slightly different story.
Monday-
uber went from saying they take the loss of items very seriously to my phone isnt their responsibility. They told me this evening to phone the police as there'd been no further contact from the driver. My phone provider told me to ring the police. I really wanted to avoid this!!!.
I rang the police. Much of what uber has told me was a lie. Customer services shut my lines of communication down sayiing 2 threads were open- and proceeded to close both.
So my only line of communication is phone.
Each advisor will tell a different story. This morning while I was calm, I was spoken over. When I asked why he was speaking over me he hung up.
Later when I asked for an actual email address or phone number for complaints uber- Flisal refused to give it to me saying I could use the app- I cant use the app because their driver has my phone they send a code to, to log in. Flisal actually had the audacity to tell me the police were wrong. So uber are above the law.
The worst service Ive ever received. And still I havent got my phone back.
The company can improve by not lying about their reponsibility. \If the driver hadnt been so busy talking about customers wsting his time I wouldnt have rushed out the taxi (to help him!) and left my phone.
The way I have been spoken to is really appauling.
When you search complaints youre directed to hand write a letter to Holland. The police told me there absoluitely is a complaiints system for uber in the UK as theyve had customers take pubnlic disorder disputes up with drivers who have abused them.
For the record- my family on saturday night while I had faith in the driver told me the way he has avoided all calls and texts- desperate ones- looked like he wanted to keep my phone. I didnt want to believe that. Now 3 days later and hes gone awol. I do.