United Kingdom
Review of Otto’s Garage
Great oil service on my car yesterday, friendly staff. Thanks guys
Reply from Otto’s Garage
Hi Steph,
Thank you so much for your review and 5 Stars rating - We really appreciate you taking the time to endorse our services - Thank you🤗
Review of British Gas
I’ve just been hit with an extra charge for a service carried out back in October, despite nothing being mentioned at the time, and the checklist I was sent in January clearly stating there were no extra charges.Now, 7 months later, they’ve slapped a £49 charge on my account.
When I called to challenge it, the adviser admitted he didn’t know why I wasn’t billed at the time, but still insisted I must pay. When I asked for written proof or any communication about this charge, he refused, just repeating, “It’s in black and white on my screen.”
No evidence. No explanation. Just “pay up.” This is not how a reputable company should treat its customers.
Reply from British Gas
Hi, it’s really disappointing to hear where we’ve let you down. I’m keen for us to work with you to get to the bottom of it please get in touch over Facebook or Instagram with your details, include a copy of your review & TrustPilotResolve in your message. If you don't have access to do this, you can use the live chat option via the website or app. Thanks, Matt
Review of Evri
Review of ScS Sofas
I wrote to SCS in February this year (2020) about our poorly fitted carpets however we didn't get a response.
A couple of months after we had our whole house fitted with SCS carpets, we noticed the carpets by the doors were starting to come up as well as random rooms in the house. We got in contact with the SCS team and someone came to fix it. This new carpet fitter informed us that the carpets had been cut to short throughout the house but he’d do the best he could. Whilst walking up the stairs, the guy also noticed that our stair carpet had been put down backwards. He said he’d follow this up with SCS however we never heard anything.
My partner tried to speak to SCS again about it however we were told by this point, we were over the year mark so nothing they could do to help.
Such a shame as the carpet quality was amazing, just the person who came to fit them, ruined the finish. The carpets are 2 years old now and have come up all around the edges in every room. Really disappointing.
Reply from ScS Sofas
Good Afternoon,
I am very sorry to hear you have had some concerns regarding your carpets and that the service you received has not been up to standard.
I would like to look into this further for you, please can you forward your complaint along with either your customer account details or full delivery address and name over to the email of chiefexecutivesoffice@scs.co.uk - Once we have this information we can escalate this over to our flooring team for you to be contacted regarding this.
Thank you for taking your time to leave us a review.
We thank you for your patience within this matter.
Kind Regards Jade - Social Media Team
Review of Printed.com
I always use this site when I need to print stationary and find the staff and the quality of the print amazing. I had issues with understanding why something I had ordered printed incorrectly and the staff helped me understand the issue then reprinted the artwork for me for free. I was very grateful! I also use the tech team a lot to make sure my artwork is correct before sending it to print, I would highly recommend printed.com!
Reply from Printed.com
Hi Steph
Many thanks for the 5 star review.
We are delighted to hear that our staff were able to help resolve the issue with your recent print, and offered a free reprint to help resolve the matter for you.
Our artwork team are always on hand to help with any queries you may have regarding your files.
We hope to see you on the site again soon.
Many thanks,
Dolly.
