christine

Really helpful and responsive when I made an ordering mistake. Rosie was so good! This is the perfect place to get housewarming gifts.

I am just writing this review because I am very frustrated with the response from customer support. I paid for priority and tracked shipping so that a friend could receive a birthday present in time. However it it has now been over 3 weeks since placing the order and still I have not received my package. My friend who ordered non-priority shipping ordered her parcel 10 days after me and received her package a week ago. I don’t understand how this acceptable service, and when I have acquired about compensation I have either received an automated reply or no reply at all.

I really am not one to usually write reviews, but I can’t ignore how ridiculous this is. I scanned 10 books, which already scanned at a much lower price to when bought, and was told I was entitled to £40. I understood that as I was selling secondhand, so I went ahead with it, despite the fact some textbooks that were bought for £30 (a recent purchase) scanned to below a pound. After delivering my books I have been informed that because of certain ‘conditions’, £30 out of my original £40 will have to be deducted. I am aware that the books were not in pristine condition, however they were certainly not badly damaged at all, barely had any annotations, and were perfectly fine to be used secondhand. Furthermore, when I asked to have the items returned, the cost of gaining those items back would end up being more than my total amount given to me in the first place. In no where on the app or website was it clearly outlined that this would be the situation, and they obviously do this for a reason. I find it no coincidence that the books that were worth the most were the ones deemed conveniently ‘damaged’ and I think it is a disgusting mistreatment of customers to deliberately make such information so hidden. As I said, I usually disagree with complaints being made to companies as I usually understand where the company is coming from, but this really is unfair and greedy. I wouldn’t recommend to anyone to use this service, it appears convenient but is actually a big waste of money, you can get much more for the books you have elsewhere. I will not be using this service again.