Well where does one begin... Sadly notorious for not keeping to schedule in Caithness ...5 days last time late and this time it's been out for delivery since 6.55pm last night which we know is not the truth ..customer services never respond..one company I will never ever recommend to use in the highlands as a courier service Thanks for the reply Becky..still waiting the reply from the last request for an agent to contact me and that was 24hrs ago..so if you would like to give me a direct email to contact you ..
June 3, 2025
Unprompted review
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback. Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong. Thank you, Becky
So much better than the other courier service used in the highlands ..keep you up to date about your parcels progress .really friendly customer service team and brilliant courier..definitely a 5 star job
May 14, 2025
Unprompted review
Reply from M&H Carriers
Thank you so much, Casha! We truly appreciate the feedback from our customers, and it's great to see that you're so happy with the services provided. Till next time!
Well I've tried signing up with them online ....but because I have a pre-paid meter it says to call..spoke to 1 advisor who stated they don't deal with Economy 7 pay as you go...so googled ..seen that they do..called again to be told I'm not on supply...well I know that ..was trying to join them 🤣🤣..stick with who I'm with I think
April 10, 2025
Unprompted review
Reply from Octopus Energy
Hi there,
Thank you for leaving this review. We really appreciate all feedback, even negative feedback. We are always looking to improve our service and use reviews like these to identify where we might have gone wrong.
We apologise that you have not had a great experience and we understand your decision to stay with your current supplier.
Should you change your mind, please get in touch with us by emailing hello@octopus.energy or calling 0808 164 1088 (lines open Monday through Thursday, 9 a.m. to 5 p.m., and Friday, 9 a.m. to 4 p.m.).We'll be more than happy to help you with your query.
One of the worst companies ever had to deal with...despite being ordered by the ombudsman to supply a top up key not only to me but to my area on the 22nd Jan.. Friday I called again as I was on emergency ..was told to come back to them when it goes under £3...stayed away from home ..called again this morning..told to call back when it's under a £1..I live 137 miles from nearest engineer and I'm priority....😡😡😡 DO NOT USE THIS COMPANY .. Don't believe me ..look at the face group dedicated to complaints about this shambolic money grabbing shower off..... Update...so apparently they have sent me a message here on trust pilot...no message as of yet Thanks for your delayed response...shame your manager that called me yesterday morning at 11.44am in response didn't keep his word and call me back with a offer of resolution an hour later as promised..but then I'm not surprised as your company are notorious at fobbing of priority customers What an absolute joke of a company...🤣🤣 Shame people need to go through an ombudsman to get treated fairly by this company...lie after lie after lie...KEEP A RECORD OF EVERY COMMUNICATION as they WILL try screw you over with false promises
March 3, 2025
Unprompted review
Reply from OVO
I'm sorry to read of your experience, Casha.
It sounds as though your account has already been passed to the Ombudsman, but I'd like to have a look to check.
I've sent you a private message here on Trustpilot, if you could reply when you can please, I'll do everything I can to help.
Thanks, Dave
*UPDATE*
Thanks for sharing your details, Casha. As you have an open and ongoing complaint with the Ombudsman about this, we're not able to assist through here - please continue to liase with the Ombudsman directly and they'll get this sorted for you.
I am registered as priority ..and have electricity only to supply my heating..hot water ,lighting and power I was left with no power for over 62 hrs ..I had 3 engineers cancel and reschedule and eventually got to me at 8pm at night on the Sunday after supply went off Friday 8am..I lost over £130 worth off food and so far despite being promised a call from the complaints team within 48 hrs I'll still waiting the call back 9 days later . And this is just the recent fiasco since they took over SSE .. DO NOT SIGN WITH THEM ... That's fantastic that I manage to get a response here when I had to lodge a review to get one ...!!! As when I lodged the complaint ( which the case handler has been reviewing for the last 13 days ) I had not managed too...so I eagerly awaited this reply.. SHOULD HAVE KNOWN BETTER So an update to this post in case anyone is considering using them...THEY LIE ON RECORDED CALLS TO AT RISK CUSTOMERS .after this review was posted they called me back and a offer off £210 compensation was offered an accepted..£70 for freezer food and £120 for the 4 missed appointments... This was all recorded by me ... Saturday I received a cheque for £30 Which is £180 short of what was agreed ..still no key to top up Call them up to see what was happening and despite being calm and polite the phone was put down on me DO NOT USE THIS COMPANY
In response to Ova reply..no private message received and please have the decency to read the review properly this time before responding Jasper Thankyou .. 62 hours ... Thankyou for replying Jasper..shame the initial review regarding case number 25328659 is what is in dispute here which was raised here on the 1st of October..that case is still open and is what this complaint refers too..
Thankyou for replying Jasper and I'm glad you concur with me on what OVA promised as a resolution...and that you agree that there should be a cheque for £70 ..and a seperate one for £120 and not the £30 i have received ....I have requested twice for a key to be sent out as the smart meter is not an option for my property at present as discussed with the smart meter team...the problem is the call centre don't realise that there are NO KEYS available in my postcode and also your team thought I lived on an island not the mainland so NO replacement keys have been sent to the PAYG retailers since your company took over ..which results in engineers being sent from 6hrs away
UPDATE Still waiting the compensation that the ombudsman told them to pay...oh and a key 🤣
September 27, 2024
Unprompted review
Reply from OVO
Hi there Casha,
Thanks so much for getting in touch with us, I'm very sorry to hear that you're currently without electricity and have been for the past 62 hours. I do hope that you now have power in your home after yesterday's appointment.
I have also raised a complaint on your behalf to reflect any distress we've caused you, and the following link will take you to our internal complaints procedure and what you can expect from us whilst we are investigating your complaint: https://www.ovoenergy.com/feedback
If you're still without electricity in your home, and as you've mentioned you use a key to top-up your meter, we'd ask you to contact our Pay-As-You-Go team directly. They'll also arrange to have a key either delivered to your home or for you to pick one up at a nearby PayPoint.
You can reach them on 0330 175 9669. The team are available Monday-Friday 8am-8pm, Saturday and Sunday 9am-5pm, to ensure that you should always be able to get through to them, though I'm sorry again for any difficulty you've had in getting to speak to someone. They also have agents on webchat Monday-Friday 8am-6pm and Saturday 9am-2pm: https://help.ovoenergy.com/categories?c=pay_as_you_go
While we're sadly limited in terms of what we can discus here as this is a public platfo
*UDPATE*
Hi there Catherine,
Thanks so much for getting back in touch with me, I'm very sorry again for the distress we've caused you as well as for the typo in my first reply to you today. I of course meant 62 hours as you clearly said to us in your review, not 6, and I'm sorry for any additional frustration that this has caused you.
I've had a look on your account just now, and sadly there's currently no active complaint open for you. While I am again sadly limited in terms of what I can discuss here, due to it being a public platform, I've looked at the notes left on 01/10 from your complaint handler which stated you were happy to resolve the complaint after you they submitted a further request for you to receive a total of £120 compensation for your missed appointments.
This was submitted on 01/10, and you should receive the full amount you're due within 10 working days at most from this date. An amount of £70 was also processed via cheque on 02/10 for you, and should be with you within at most 14 days.
As the complaint is still ongoing after over two weeks, however, as you've advised us you're currently unable to top-up as you have no meter key and the fact we hung up on you when you got back in touch (which, again, I'm very sorry about) I have re-opened this complaint and escalated it to our Advanced Resolutions team. This is our highest point of internal escalation here at OVO and we'll ask them to contact you as soon as possible.
If you're still without electricity, or if a replacement meter key has yet to be arranged, we'd ask that you contact our Pay-As-You-Go team here: 0330 175 9669( Monday-Friday 8am-8pm, Saturday and Sunday 9am-5pm). They also have agents on webchat Monday-Friday 8am-6pm and Saturday 9am-2pm: https://help.ovoenergy.com/categories?c=pay_as_you_go
I can see you're currently on our Priority Services Register - just to make sure we still have all the correct up-to-date information for you, could you let us know if there have been any changes since it was last updated? The link is here: https://www.ovoenergy.com/help/
By the way, if you'd like to be able to top up remotely and to be able to top up without needing a physical key or card, I'd recommend upgrading to a smart meter for free. You'll be able to top up through the app or the website, but can also still go to a PayPoint if you like to do so. Crucially, it also means that in future we can send additional support credit directly to your meters instantly, without you needing to collect it. In order to book a smart meter appointment please visit here: https://smart-booking.ovoenergy.com/
Despite this company being told first of all that I was in dispute with Sky regarding the £10.23 " debt " with sky after me cancelling my tv package and then been informed that sky has agreed to drop that ( baring in mind i have a phone contract with sky and they could have just called me 🤣) ...I'm still continuing to be contacted by email /telephone on a daily basis upto 3 x a day ...I've spoken to the call centre 4 times now asking them to leave me alone and stop harassing me
October 3, 2024
Unprompted review
Reply from Advantis
Good afternoon, thank you for providing the additional information required. In order to get this matter closed, we will need to see evidence which shows that Sky agreed to drop the charge of £10.23. If you can provide this, we will be able to assist further.
Easy site to load request upon ..plenty of quotes ..some ridiculous accepted an offer that was £346 less than the bigger companies were wanting .. Great courier
Apart for not receiving the £25 bonus when I got my friend to sign up..they have been nowt but fair with me
August 1, 2019
Unprompted review
Reply from Boost
Hi Casha,
I'm sorry to hear that, if you referred a friend correctly, you certainly should have got your £25 voucher!
I'd recommend getting in touch with us via hello@boostpower.co.uk. If you'd prefer, you can get in touch with us via our Facebook or Twitter page: https://www.facebook.com/boostpoweruk/ or https://twitter.com/boostpoweruk
