One of the worst companies ever had to…
One of the worst companies ever had to deal with...despite being ordered by the ombudsman to supply a top up key not only to me but to my area on the 22nd Jan.. Friday I called again as I was on emergency ..was told to come back to them when it goes under £3...stayed away from home ..called again this morning..told to call back when it's under a £1..I live 137 miles from nearest engineer and I'm priority....😡😡😡
DO NOT USE THIS COMPANY ..
Don't believe me ..look at the face group dedicated to complaints about this shambolic money grabbing shower off.....
Update...so apparently they have sent me a message here on trust pilot...no message as of yet
Thanks for your delayed response...shame your manager that called me yesterday morning at 11.44am in response didn't keep his word and call me back with a offer of resolution an hour later as promised..but then I'm not surprised as your company are notorious at fobbing of priority customers
What an absolute joke of a company...🤣🤣
Shame people need to go through an ombudsman to get treated fairly by this company...lie after lie after lie...KEEP A RECORD OF EVERY COMMUNICATION as they WILL try screw you over with false promises
Reply from OVO
I'm sorry to read of your experience, Casha.
It sounds as though your account has already been passed to the Ombudsman, but I'd like to have a look to check.
I've sent you a private message here on Trustpilot, if you could reply when you can please, I'll do everything I can to help.
Thanks,
Dave
*UPDATE*
Thanks for sharing your details, Casha. As you have an open and ongoing complaint with the Ombudsman about this, we're not able to assist through here - please continue to liase with the Ombudsman directly and they'll get this sorted for you.
Thanks,
Fionn