Great pricing doesn’t matter if you don’t receive the order.
Viovet has great pricing. I set up a repeating order for cat food. Early on in the subscription one delivery came very late, but I let it go and carried on with the subscription. It’s been okay for the past few months.
However, the most recent delivery was dispatched- and then I received an email from the carrier to say the delivery had been cancelled. No explanation, no communication from Viovet. It has been five working days since I contacted Viovet. They have over £70 of my money, and I have no cat food in return.
I’ve cancelled my repeating order. No matter how good the pricing, if they don’t actually deliver the order then it’s clearly a false economy. Such a shame.
Looking forward to seeing if I get a response here following multiple ignored emails.
Reply from VioVet
Hello ,
We're really sorry about the issues you are having - this is not the standard of service that we want to provide and thank you for bringing this to our attention.
I can see this was undeliverable by Amazon and a full refund has since been provided.
We are very sorry that this experience with VioVet was not a positive one. We take customer experience very seriously and I really hope that you can accept our apologies for the inconvenience this has caused you on this occasion.
Should you require any further assistance, please do not hesitate to get in contact again.
Kind regards,
VioVet Team