VP

Valerie Pugh

United Kingdom

Reviews

Review of JACK & JONES Online Shop


Rated 3 out of 5 stars

Stock was unavailable

I ordered clothing, & was then notified it was no longer available. But it was still showing g on the website as available.

October 11, 2025

Reply from JACK & JONES Online Shop

Hi,


Thank you for reaching out to us.


We’re sorry to hear that your item was shown as available but later turned out to be out of stock when multiple customers have the same item in their basket. Sometimes there’s a short delay in our online stock updates, which can cause this issue. We completely understand your frustration.


If you haven’t already, please reach out to our customer service team through our Help Centre so we can review your order and assist you further.


Thank you for your understanding.


Best regards,

BESTSELLER online shops

Customer Operations.

Review of Superdry

Review of Cotton Traders

Review of Roman.co.uk

Review of Roman.co.uk

Review of Roman.co.uk


Rated 5 out of 5 stars

Excellent value for money

I have a wardrobe full or dresses & cropped trousers by Roman.
I love their colourful clothes, the sizes are always correct, the quality of the material is excellent. They always offer discount codes, which is a bonus.

March 31, 2025

Review of DFS Furniture


Rated 5 out of 5 stars

Should have made the Sophia 3 yesterday 10cm shorter

My 1st choice. Very disappointed the Sophia 3 seater sofa is just too wide, but 2 seater not big enough. (Anither couple there found the same problem.)
Cheryl helped us look round. Scratchy fabrics can be a problem for me, but we finally decided on The Winson range, with lots of extras added to our final order. I feel the delivery charge is a bit excessive.

December 31, 2024

Reply from DFS Furniture

Good afternoon Valerie,

It is really appreciated that you took the time out to share your kind words. We are glad to hear Cheryl helped you make an informed choice on the furniture that best suits you. We hope you enjoy your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Review of PAVERS

Review of Travelsphere


Rated 5 out of 5 stars

Our Anazing Tour Director Hermender…

Our Tour Director Hermender was fantastic. He worked all day & all evening with a smile for us all, & nothing was too much trouble.

October 3, 2024

Reply from Travelsphere

Dear Valerie,

Thank you for your five-star review of your recent Travelsphere experience. We're delighted that you enjoyed your holiday with us, and we're thrilled to hear that Hermender was fantastic throughout the tour and ensured you had an amazing time.

We look forward to welcoming you back onto a Travelsphere holiday soon.

All the best,
Travelsphere Team

Review of Matalan


Rated 4 out of 5 stars

e onl

I have only given it 4 stars as it is a smaller size medium than the other 4 hoodies I own. A large may have been a little to big for me.

September 4, 2024

Review of NEFF Home UK


Rated 5 out of 5 stars

A friendly & efficient engineer.

The engineer arrived on time after a telephone call to advise he was on the way.
The electric spark unit had stopped working on my gas hob, & fortunately he had a spare in his van & was able to fix it straight away. First class service.

June 18, 2024

Reply from NEFF Home UK

Hi,
Thank you for sharing your positive experience with us! We're pleased to hear that our engineer provided first-class service by arriving on time and keeping you informed with a call. It's great to know he could promptly fix your gas hob with the spare part on hand.

We appreciate your feedback and look forward to assisting you with any future needs.

Thank you
Donna
Neff Home Appliance Customer Service

Review of NEFF Home UK


Rated 5 out of 5 stars

Engineer was quick & efficient

Engineer was efficient & tidy

April 17, 2024

Reply from NEFF Home UK

Hello, thank you for taking the time to write your review.

It's great to hear that our NEFF engineer was quick, efficient, and tidy. We strive to provide excellent service that not only resolves issues but also respects your home environment.

Thank you for your feedback.

Brett
NEFF Home Appliance Customer Service

Review of Roman.co.uk


Rated 5 out of 5 stars

Cropped Trousers

I love all the colours on the cropped trousers. I now buy a bigger size as I prefer them to be slightly looser on the legs. Sadly you no longer make some of the original colours I bought years ago. Please reinstate the lovely pale spearmint greeny/blue, I have one of your tops which goes with it & can't colour match it now.

July 20, 2023

Review of Evri

Review of The Range


Rated 5 out of 5 stars

The items were delayed in arriving and…

The items were delayed in arriving and The Range kept me fully informed

December 1, 2022

Reply from The Range

Hello

Thank you so much for leaving us a 5 Star review.

We are thrilled that you had such a positive experience with us.

We strive to provide a high-quality customer care and satisfaction and your review reaffirms the hard work we put into achieving this.

Thank you for taking the time to leave this positive review. We do hope you continue to shop with us so you continue to receive a 5-star service.

Kind regards,

Judy

Review of Superdry


Rated 5 out of 5 stars

We were looking for just the right…

We were looking for just the right Hoody for a Christmas present. A young Assistant tieded up after us without complaint. The young man who served us when chatty Friendly and it was a real pleasure in the shop

October 7, 2022

Review of Freemans

Review of Staysure Travel Insurance

Review of OVO


Rated 4 out of 5 stars

How do we access our account

We are new to OVO Energy, so far so good, but that is why I scored 4/5. The query was resolved on line. But when I went back into my account the same problem occurred. Eventually I got into the account, but it wasn’t that straight forward, it kept wanting to find our old account which is closed.

September 20, 2022

Reply from OVO

Hi Valerie

We really appreciate you telling us about the service you experienced from OVO. We thank you for your amazing 4-star review and I’m glad that your issue was fixed in the end.

Thanks, Dan

Review of Evri