Thieves
The company deserve 0 stars in my opinion, but Trustpilot do not give that as an option.
I financed my Smile Direct Club (SDC) treatment through Tabeo. However, SDC went bust overnight. Ceasing operations entirely. This meant no access to a dentist throughout treatment (a term of service we were contractually entitled to). Not only this, but my aligners simply did not fit my teeth (this was an ongoing issue throughout my treatment which required constant new impressions). I was waiting for a new batch of aligners to arrive, but due to the cessation of operations these never arrived. I’ve not been able to finish treatment, order retainers or speak to my assigned dentist about genuine concerns regarding my oral health.
I’ve since spoken to a dentist who has told me my teeth are being worn down due to the new “bite”. I’m having to have remedial work which is going to cost me £3,075.
I wrote to Tabeo expressing my desire to exercise my rights to redress under the contract, but also for a refund due to the inadequate and negligible service provided by SDC.
Tabeo sent a response with generic wording to a lengthy complaint, containing entirely inaccurate information provided by SDC which they have not even attempted to fact check. They do not care about the ordinary person that is impacted by SDCs abhorrent treatment of its patients, they only care about recovering as much money as they can.
There is also merit in the argument that Tabeo should have been aware of SDCs financial position and should not have handed over all of “loan” money, due to the likelihood of the company going into liquidation/bankruptcy.
Utterly disgraceful and not sure how anyone in this organisation sleeps at night.
February 13, 2024
Unprompted review