AVOID AVOID AVOID
Would give no stars if I could.
This company are nothing but a scam, they just want your money and will do everything to frustrate attempts to get your money back.
They sold flights at a competitive price (not much different from other websites but about £100 cheaper), so we went with them. No confirmation within 48hrs and so we called them. Told that we were on a “waitlist”, but that we didn’t have baggage with the flight we had booked. They explained it would be £23 per kg! So they basically tried to sell us other flights for more money…(btw the airline had baggage included with our supposed ticket so this was also a lie).
Offered us alternative routes on alternative dates but best price they could do was £400 more for less time in our destination and an addition of two stops! They said would get a full refund if we called back after our waitlist was not confirmed.
Suspecting a bit of a scam… we called the airline directly to be told we weren’t on any waitlist.
Called up to be told we couldn’t get a refund, demanded to be put through to someone who could assist who eventually agreed to give a refund. What a headache! Thankfully money is now back into our bank account but AVOID THIS COMPANY LIKE THE PLAGUE.
Reply from Cheapflyshop UK