Review of Cheapflyshop UK


Rated 1 out of 5 stars

AVOID AVOID AVOID

Would give no stars if I could.

This company are nothing but a scam, they just want your money and will do everything to frustrate attempts to get your money back.

They sold flights at a competitive price (not much different from other websites but about £100 cheaper), so we went with them. No confirmation within 48hrs and so we called them. Told that we were on a “waitlist”, but that we didn’t have baggage with the flight we had booked. They explained it would be £23 per kg! So they basically tried to sell us other flights for more money…(btw the airline had baggage included with our supposed ticket so this was also a lie).

Offered us alternative routes on alternative dates but best price they could do was £400 more for less time in our destination and an addition of two stops! They said would get a full refund if we called back after our waitlist was not confirmed.

Suspecting a bit of a scam… we called the airline directly to be told we weren’t on any waitlist.

Called up to be told we couldn’t get a refund, demanded to be put through to someone who could assist who eventually agreed to give a refund. What a headache! Thankfully money is now back into our bank account but AVOID THIS COMPANY LIKE THE PLAGUE.

September 4, 2023
Unprompted review

Reply from Cheapflyshop UK

Dear Customer,

We are sorry to hear that you had a negative experience with our travel company.

We appreciate you bringing this to our attention and apologize for any inconvenience or frustration you may have experienced.

Our records show that our customer support team has taken this matter on time & immediate resolution has been already given. We know this is very disappointing at first and we do apologize for any inconvenience caused.

We will do everything to make things right and from our end, it has been already refunded to you and we regret that we were unable to process the booking for you as the same promotional fare was no longer available. Prices are dynamic in nature and they fluctuate frequently depending on the availability of seats.

Do allow us other opportunities to serve you better in the future. However, if you would like to contact our Customer Service Team at 020 3929 7570 or write us at support@cheapflyshop.co.uk, We will certainly look into this for you.

Thank you for your patience and understanding.

Regards,
Escalation Support Desk