Fugen

Thank you, Fugen. You're most welcome.

Please do tell your friends and family about me and my service, personal recommendations go a long way.

I very much look forward welcoming you back for your next trip.

Warmest Wishes,

Carrie The Holiday Fixer XO

Hello Fugen,

Thank you for you taking the time to give us your feedback.

I am very sorry that you have been disappointed on this occasion.

I can see that you have been in touch with us via the telephone to explain your disappointment with regards to the message on the cake. Unfortunately as this was requested in the gift note section, our decorators did not see this request and the cake was prepared as per your order confirmation email with no message piped on the cake.

I understand the team members at the store offered a Happy Birthday cake topper as a gesture of goodwill.

We do ask that customers check their order confirmation email after placing orders and if anything does not seem quite right with the order to get in touch with us as soon as possible so that any issues are resolved promptly and any disappointment is avoided.

If there is anything else that we can help with further please feel free to get in touch via email on hello@lolascupcakes.com

Kind regards,

Samina

Hi Fugen,

Thank you for taking the time to provide us with your wonderful feedback. We are so glad to hear that our customer care team were able to assist.

We look forward to welcoming you back to Charlottetilbury.com, and please do reach out any time should you require further assistance!

Team Tilbury Xx