United Kingdom
Review of Domestic & General - UK
Reply from Domestic & General - UK
Hello Dave,
Thank you for your five star review. It's great to know you're happy with the service.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Review of British Gas
The installation team for my EV charger were excellent, informative, and respectful of your property.
Reply from British Gas
Hi , 5 stars is what we like to see!
I’m so pleased that we’ve met your expectations & more. Thanks so much for letting us know.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, X (previously known as Twitter) or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 ^Mahesh
Review of Bupa UK Insurance
Reply from Bupa UK Insurance
We're so glad to hear you had a positive experience. We appreciate your kind words and are happy to hear you found the process easy and the payments quick.
Review of cycleGuard
It has taken 2 months for this company to decide to pay out for two bikes stolen from my ex Mrs garage. Every time you send an email or proof as to what got stolen, they then have 5 days to reply to the email. Sometimes this took longer.
Trying to obtain the money to replace the bikes, well, that's another story. My sons bikes cost 550 each 3 years ago. The bikes are now 100 pounds each more expensive. They asked for a quote to be able to process the claim. That was supplied, together with the locks which they stipulated in their email. The full quote was around 1450 which I provided with the full costs itemised. I then received an email 8 days later to say they had paid 1100, less my 50 pounds excess, 350 less than the quote.
I am totally not happy with this company, and I be looking for alternatives in the future.
Update....
I have cancelled my policy with this company. After explaining to them that I felt like I was being made out as a criminal, and didn't like the way they only paid some of the claim, all they could say was sorry. The also told me to check each year with the cycle shop as to whether the bike would cost more or less to replace. SHOCKING.......WHO WOULD ACTUALLY DO THAT YEARLY????
Reply from cycleGuard
Hi Dave,
We understand that you have now called us to close your policy and log your feedback.
We are sorry to hear that you are dissatisfied with the way your claim has been handled.
Your feedback has been reviewed by our claims team and your claim was paid out subject to the values that you selected for your bikes, minus our policy excess.
Thank you again for taking the time to reach out.
The Guard Social Team
Review of Plan My Tour
Just booked a holiday through this great company. Alex was the representative that looked after me. He was super conscious of everything associated with my holiday. He also made sure my twin sons who are 8, got a free birthday cake even though their birthday wasn't until a few days after we got back home.
I was a little nervous booking through this company, but not anymore. Super professional.
Reply from Plan My Tour
Good Evening Dave,
Thank you very much for your amazing feedback for Alex. We are thrilled that you were so impressed with his level of service. Please do not forget that we are here and happy to help if you have any queries at all and We do hope you have a wonderful time away and that you book with us again in the future.
All the best,
Plan My Tour
Review of Domestic & General - UK
