Damaged coffee table on delivery and missing one of our tables. Had to reschedule redelivery for another day and only offered £50 in store credit (on an order we already spent £1,100 on). Customer service is a joke. And by the way ,they only respond to Trustpilot, not phone calls or emails to customer service as I have learned. They dont actually care about customers unless you write a bad review here, so if you want anything to happen then dont bother with customer service....

Update 09/11: No surprises here folks, the rescheduled delivery with our missing and replacement items didn't turn up and we've sat in all evening for 3 hours wasting our time AGAIN. I had asked if a different time window was available since this was not at all convenient (5-8pm) and was told no because they route based on their own priority and efficiency, even when they've messed a customer about like this. It will be a fun call tomorrow folks! What a joke of a company.

UPDATE 17/11/23: Third Attempted delivery today and yet again the van turned up without our TV unit. Their Van drove from Swindon to near Chesham only to discover that yet again they didn't have the product. 3 Delivery slots over three weeks we've waited in, 9hours of delivery windows given up to these guys and the sheer incompetence is incredible. How they are going to stay in business when it will take them 4 attempts with a truck to deliver a product is beyond me. Is it possible to put minus stars.....?
Rescheduled delivery now 27th November. 3 weeks later than the first attempted delivery date. I'll keep you posted....

UPDATE 27/11/23: no surprise folks, it is 22:05 at night and no sign of the rescheduled delivery that was due between 6-9pm. No phone call, no messages just another wasted 3 hour slot waiting for this omnishambles. Time to send an email to the CEO methinks