Mark Jackson

ChipsAway in Hazel Grove did a great job repairing dents and scratches to the paintwork on my BMW. Highly recommended!

Whoever in the Sainsbury's management team designed and approved the abomination that is the new Nectar scheme should be fired on the spot. The scheme is over complicated, muddled, discriminatory among members, and deliberately designed to make life difficult for members. There is clearly a hidden agenda at play here. Shameful behaviour by Sainsbury's.

Following my two previous reviews, I'm afraid the awful service continues. Latest is:
1. I received a call from Lebara in response to one of my previous reviews highlighting their unacceptable service.
2. I couldn't take the call, and so responded to a follow up email from Lebara giving them my preferred contact time for another call.
3. Lebara called the day after my stated preference, and asked me why I wanted them to call me!
4. Lebara then sent a set of instructions for me to use their service in Italy. Not only was this ridiculously complicated (connectivity for everyone else I know works automatically on arrival in a EU country), but completely contradicts previous instructions I have been given by Lebara.
John-Paul Patten - don't send me an auto-generated response. Just sort this nonsense out.

Excellent service from Jake and the team at Stockport, with proactive handling and resolution of issues I had with a new TV. I’ve now bought 4 TVs from Richer Sounds and the service has always been top notch.

Spotify has recently removed core functionality, in that users can no longer control the volume of Spotify using the volume controls on their iPhones and iPads, when streaming to Sonos or other speakers. Spotify is aware of the issue, but has attempted to shift the blame to Apple, which is shameful behaviour given that volume controls work for other streaming services.
Given that Spotify is not interested in restoring this basic functionality, people need to look elsewhere for their streaming services.

I recently received an offer from JL, £200 off a £1,000 spend on Home items. I tried to use the offer code when ordering a piece of furniture online - a TV stand, which is made and marketed as furniture by the manufacturer. However, the code was not accepted. On checking with my local store, a ‘manager’ told me that JL categorises this item of furniture as an electrical product (!), and thus outside the scope of the offer. This beggars belief, but is all of a piece with a once great customer focused company that has been deliberately destroyed by its virtue signalling, mediocre, Common Purpose trained leadership and management.
I will be raising the matter with relevant bodies because classifying furniture as an electrical item is in breach of applicable law, and of the T&Cs applying to the offer. Meanwhile, I advise customers to avoid this benighted organisation like the plague.

We purchased a sofa and chairs from Arighi Bianchi and the service and communication were excellent throughout - thank you Alicia (sales) and Chris and Keith (delivery). Our new furniture looks lovely in our lounge!

The app update (I refuse to call it an upgrade) is so bad that we can only assume it’s a deliberately malevolent act by a company that actively despises its own customer base. Calling it “courageous” gives the game away, it’s the usual empty rhetoric of a company led by globalist shills who don’t give a toss and hide behind insulting, vacuous slogans to justify their vandalism. This is a company that deserves to lose its customer base.

I have been in contact with VM about changing the contact information on my account. A nightmare experience. During one of the calls with VM, the agent mentioned that I may be entitled to a hub upgrade (which wasn’t the purpose of my contacting VM in the first place). On checking my account details, he then stated that I wasn’t entitled to an upgrade.
On the same day, I received a Contract Summary Sheet and Contract Information sheet from VM - documents that are only sent if someone has opened an account or changed their contract. In other words, VM has taken it upon themselves to misrepresent that I have changed my contract, when I haven’t even mentioned or discussed such a change with VM. This is misrepresentation under contract law, and illegal.
I have subsequently raised this with VM, and got the usual fob off - raise a complaint. Frankly, I’m not wasting any more of my time and will be taking legal action for misrepresentation.

Have just received a terse email telling me that Energie Fitness Cheadle is closing tomorrow! No mention of refunds for members, particularly those with annual memberships. This is no way to treat members and staff.
I’ve enjoyed being a member, the combination of price and facilities was right for me, unfortunately the place has never properly recovered from the plandemic closure period. It’s been on its uppers for a while, with broken equipment, staff shortages and a leaking roof. A real shame.
Anyway, I would just like to say thank you to the staff, I hope you get fixed up elsewhere, meanwhile my hunt for a new reasonably priced gym starts tomorrow.

Openreach has stated that it is committed to building the best digital future for the UK. It has also stated that it is determined to be as open and transparent about its build programme as it can be. These statements are deliberately misleading and factually incorrect.

Openreach has made ultrafast broadband available to some homes and businesses in the exchange in my area, but not to mine and a number of others. There are no technical reasons for this omission. Furthermore, Openreach has no plans and has made no commitment to completing the build work in this exchange, saying only that “we may build more in the future”. This means that Openreach has chosen to discriminate against me, and others, which is disgraceful; and is in breach of its commitment to openness, transparency, and building the best digital future for the UK.

It’s very clear that Openreach is gaming the system in an industry with a toothless regulator. It will tell politicians and the media that it has covered x% of the areas in the country but won’t mention that it has only covered a fraction of the homes and businesses in those areas. Thus leaving many homes and businesses with obsolete broadband capability that can't cope with the demands of modern life.

This is an emerging scandal to rival that of pensions misselling, fraud and other such scandals.

Update: response to Anthony from Openreach:
I checked well before posting and Openreach has no plans to address the problem. I repeat, you are gaming the system, and will leave many customers with broadband that can't handle modern technology. There is no acceptable reason whatsoever why Openreach only did a proportion of the homes and businesses in my exchange. You just hoped you would get away with it. It's disgraceful, and I've now got my MP on the case.

Tried to order a £1,000 phone online but the website crashed as I was entering my bank account details. Then received pre contract documents, which asked me to contact Virgin to complete the order, but Virgin had no record of the order. Virgin call centre utterly useless. Feel like I have been scammed. I wouldn’t trust or do business with this company if it were the last mobile company on earth. Truly despicable.

A truly dreadful company, with appalling service and a useless app.
1. Having been accepted, I was told I would receive an email with my log in ID number. I never received this.
2. Tried to call in. As others have pointed out, the process is nothing short of a sick joke, designed to frustrate and alienate.
3. The app doesn’t have vital functionality which supporting documentation received from Barclaycard suggests it does have. This exposes customers to risky and potentially dangerous situations.
4. The app also doesn’t allow you to confirm your requests, e.g request a replacement card. So if you accidentally press the wrong feature, you are stuffed.
5. Tried to explain this when I finally got through to someone in Customer ‘Services’. She just said the app on her screen had different functionality!
In summary, don’t use this company, it’s not fit for purpose. And the lack of response to other concerns raised on this site confirms that the company doesn’t give a toss. I’m ripping up my card and cancelling my account.

I had been a customer of Carphone Warehouse for many years. My existing contract was due to expire in December 2022, so I received several calls offering me 'deals' to stay, which weren't deals at all but absolute rip offs. So I switched provider. Since when I've received calls from CW offering proper deals, but all too little too late. Message for Baldock and the rest of the multi-millionaires on the board: basic rule of business, look after your existing customers. But I suspect you don't give a toss.

After leaving a review following initial issues, I received a very rapid response from a senior Lebara executive who was keen to resolve matters. This was quickly followed by a call from Kristin, who addressed my concerns and ensured the smooth transition of my number to the Lebara network. This rapid response transformed my service experience.

Excellent, friendly and knowledgeable service from Joe at the Chester store.

A sick joke of an airport. Long delays for baggage check in. Long delays for security. Long delay waiting for the plane to turn up. Long delay waiting for the cleaners to spruce the plane up.
This is a globalist controlled exercise in making travel for ordinary folk so unpleasant that we will stop flying. Shame on you Manchester Airport, especially the Common Purpose trained globalist lackeys masquerading as management. You couldn’t run a bath, let alone an airport.

Excellent, efficient 'pick up and return' service from KC Autos. Good communication throughout the repair process, and returned the car in clean condition.

Utterly disgraceful 9.4% increase in my mobile phone bill. All part of the globalist scam to impoverish ordinary folk and further enrich the new world order supporting globalists who run this gang of thieves.

Phoned my nearest store yesterday to discuss a problem with my camera (purchased from Wex, but out of warranty). Was advised to bring the camera into the store for attention. So I drove to the store today, only to be advised to deal directly with the camera manufacturer. What a waste of a journey and my time.
Wex - this is basic customer services stuff.
Update: Terry at Wex Customer Services has responded rapidly and courteously to my review, and has restored my confidence in Wex as a company to deal with.