Renaud BESNARD

I invested around £100,000 with OENO several years ago. For the past couple of years, communication has collapsed — emails and messages have gone unanswered, including repeated attempts to contact their CEO directly.

After months of chasing, I finally managed to transfer most of my wines away from OENO. However, I am still missing over £16,000 worth of wines. On OENO’s own manifest, these bottles are marked as “sold,” yet despite my many requests, I have received no explanation and no payment.

This is unacceptable. Investors deserve transparency and accountability, not silence. My experience raises serious questions about OENO’s professionalism and reliability.

Nous avons bien la box et le RDV avec votre installateur pour la fibre
était pris depuis quelques semaines, pour le mercredi 6 août matin. Le jour
J nous recevons un message nous annonçant que l'installateur arriverait
vers 14h.
À 17h, personne en vue, zéro message ou appel, aucune notification sur
l'application Bouygues Telecom. Nous appelons alors votre service client
qui tente de contacter votre service technique, qui ne lui répond pas.
Votre chargé de clientèle nous donne le numéro du service technique qui
nous répond et essaie de joindre l'installateur qui apparemment ne répond
pas non plus. Le service technique nous donne le numéro de l'installateur
qui nous dit que son camion est en panne à Péone.

Depuis quand ? Pourquoi ne pas avoir prévenu ? Pourquoi personne ne nous a
appelé ?
En direct avec l'installateur, nous convenons d'un nouveau RDV le mercredi
suivant (le 13) à 10h. A date, je n'ai reçu aucun message confirmant ce RDV.

Il est sans doute utile de préciser que :
- nous avions bloqué notre journée du mercredi 6 pour rester chez nous ...
pour rien !
- au mieux, nous allons passer 7 jours supplémentaires sans fibre, dans une
résidence secondaire où nous ne passons que quelques semaines par an
- si il y a le moindre problème mercredi 13, nous ne pourrons rien
planifier avant octobre au mieux
- si nous devons bloquer notre mercredi 13, ce doit être avec la certitude
que l'installateur Bouygues viendra

Belle plateforme, intuitive et facile d'utilisation, le meilleur outil en France pour construire son arbre généalogique. La version premium donne accès a un catalogue de documents de plus en plus riches et utiles !

This is actually a scam. Superprof has been charging me £29 for 6 months for nothing, on a so-called monthly membership pass. All I had done was to exchange 2 messages of 2 lines with one potential tutor, which didn't lead to booking any lesson. But that apparently started my £29 monthly subscription in spite of that apparently clear statement on the Superprof website and email "Remember, you will only be charged £29 for the Student Pass if a tutor accepts your lesson request." I finally realised Superprof was charging me £29 each month, without sending any email or confirmation of charge. I have now complained twice and they still refuse to refund those £203. Needless to say I will keep escalating till I get my money back ...

Great choice of designs, simple journey, spotless printing and delivery !

Great dishes, family enjoyed the 4 flavours we ordered, spotless delivery !

Super clear, concise and action-driven presentation !

My feedback is only based on The Times subscription service (making me sorry for the hard work of the journalists & editors).

Using an offer, I subscribed for 3 months to the digital (web) edition of The Times. Although I can't complaint about the quality of the publication, I soon realised I wasn't reading enough of The Times to justify the subscription.
So in January 2019 (about 6 weeks before the end of my 3-month subscription), I started what was going to be a long & painful process to terminate my subscription.

In short :
- you can't manage your account online (all you can do is to change your payment details) and therefore you can't end your subscription on your account page online
- you can't serve notice by email (if ever you manage to find The Times email address)
- you can't serve notice by live chat either
- and therefore the only way to end your subscription is by phone, which is obviously a method to refrain customers to terminate their subscriptions
- I am not even sure this is actually legally compliant to ignore emails and chat messages from the customers stating they want to end their subscription
- so on the day where I managed to speak to The Times contact centre by phone (27 days before the end of my subscription), I had to queue for a long time, I had to listen & decline several amazing offers, I had to repeat quite strongly & clearly my intent to end my subscription
- the most annoying was the fact I asked several times to receive a written confirmation from The Times to acknowledge our conversation, and guess what ... never received any confirmation email ...
- at that point, I thought I was done and I was not going to be charged £26 per month (the full cost of the monthly digital subscription at The Times)
- but obviously, on February 25th, I saw on my credit card account a £26 charge from The Times ! Not a message or an email from The Times, simply £26 deducted from my credit card (and I'm lucky enough I was checking my account on that day, else it could have missed it for several days / weeks)
- that meant yet another email to complaint at The Times, who took 72 hours to reply to me and their answer was so unfriendly and so not customer centric : The Times would need 14 working days to listen and assess the phone discussion I had a few weeks before when I asked for my subscription to be stopped !!
- a week later I fortunately receive a message confirming my subscription would be ended and my £26 would be charged back. I haven't seen the money yet, but the conclusion is that everything is designed to retain customers as subscribers against their will and to charge them a lot of money (£26 per month for the digital edition) against their awareness

So my advice to future unhappy subscribers to The Times :
- record your phone discussion or at the minimum note the day & time of your phone discussion, when you unsuscribe
- be ready to use the new GDPR rules and ask for a SAR (Subject Access Request)

Or more wisely, don't subscribe to The Times !!