Ordering from the Watch Shop is seamless from start to finish. I have ordered from them a few times and my item always arrives the next day. Prices are always very competitive. Hence very happy with the overall service and experience. Thank you.
Tracking facility is excellent these days. Prompt delivery information, and delivery itself was on time. Driver insured parcel came to me direct so very happy with the service.
Receive quite a few DPD packages these days and can't fault them. Always within the hour slot, ensuring I receive the package and not leaving it somewhere random.
Ordered a Certina DS Podium as a Birthday present. Firstly the watch is great and price extremely competitive. Unfortunately the delivery process was horrendous. Should have arrived next day. It was apparently posted but the tracking number given was a glitz on the system and my watch seemingly posted elsewhere? I appreciate problems can arise, however it took 7hrs to sort out with initially customer service blaming Royal Mail. Because of passing the blame I was told to speak with Royal Mail. Not great customer service and in the end it wasn't their fault. The whole delivery process meant it was late for the Birthday celebrations. Have ordered in the past without any issues, however was not impressed this time around.
March 24, 2022
Reply from C W Sellors Jewellers
Good Morning Jan,
Thank you for getting in touch and taking the time to write a review. I can only apologise for your disappointing experience.
At CW Sellors, we will always do everything we can to provide the best possible service, so I apologise that your experience hasn't been up to the standard we would want.
We would love to see if we can turn your experience round so, I have sent over an exclusive discount code to be used on a future purchase. If you have any questions regarding this, please feel free to call us on 01335 216004 or by emailing sales@cwsellors.com.
We would like to thank you for your valued custom and we look forward to doing business with you in the future.
Watch I wanted was in stock, whilst other retailers didn't have it. First Class also gave me a good deal. Communication, speed of delivery FIRST CLASS! Love the watch too!! Thank you
My 6th purchase from TUS and as with the previous purchases the customer service and attention to detail is 1st class. Orient watches are also highly recommended, and best place to buy them is TUS, 5 * * * * *
June 20, 2021
Unprompted review
Reply from TUS Watches
Dear Jan, Thank you for your kind review! We really appreciate your business. Best regards, Tom Ullyatt-Sands TUS Watches
Perfect 4th Purchase Again the service from Tom at TUS Watches was second to none. Super happy with the Orient Star Retrograde SDE00002B0. Incredible to be able to buy a watch with these complications, in house movement at this price point.
February 27, 2021
Unprompted review
Reply from TUS Watches
Dear Jan, Thank you so much for your continued support! It's a pleasure to serve you. Best regards, Tom Ullyatt-Sands TUS Watches
Not enough ***** STARS AVAILABLE! I absolutely recommend Orient and Orient Star to anyone. The quality versus value is awesome. For me buying from TUS watches is the only place I will go for the brand. Run by Tom, whose service and advice is second to none. Brilliant, well done Tom 👏👏. Orient Commuter, Orient Ray II, Orient Star Classic
February 13, 2021
Unprompted review
Reply from TUS Watches
Dear Jan, Many thanks for your kind review! We look forward to serving you again. Best regards, Tom Ullyatt-Sands TUS Watches
My second purchase from TUS watches. Orient watches are great, but the service on top by Tom and team makes it an excellent buying experience. Always available and ready to help. Cannot recommend enough! Orient Commuter Orient Ray 2 Blue
January 25, 2021
Unprompted review
Reply from TUS Watches
Dear Jan, Many thanks for your business - it's really appreciated! I hope you're enjoying your watches. Best regards, Tom Ullyatt-Sands TUS Watches
Got a great deal and basically got a Next Day Delivery as delivery was early. Incredibly in these days with Covid19. Watch is excellent - Orient Commuter white dial- communication was great, would definitely buy again.
December 30, 2020
Unprompted review
Reply from TUS Watches
Dear JB, Thank you for your review! I'm so pleased you're happy with our service :) Best regards, Tom Ullyatt-Sands TUS Watches
Paypal still works in the 1980's everything takes days, 3 days to 21days. Even when you do everything right and let's say buyer has confirmed delivery it still takes them at least 24 hrs to release funds. Wake up PayPal we are in 2020. Don't hold onto our money!
Paid for a 48hr service and finally received delivery after 98hrs. No explanation given
July 8, 2020
Unprompted review
Reply from Evri
Hi, thank you for leaving a review. Sorry to read that your parcel was delayed. Our hard-working teams deliver over 400 million parcels each year and occasionally a small number of items can take a little longer than planned to be delivered. As you've paid for next day delivery of a parcel from a retailer and it arrived later than expected, it's best to get in touch with the retailer directly as you may be entitled to a refund of the delivery charge. Have a lovely day, Safeena
Calum at the Royal Exchange store again made my part exchange and purchase seemless. The part exchange duration was handled much quicker then he had suggested. The watch I purchased was in almost new condition and Calum's service was prefect. A great experience. Thank you JB
Dealing with Calum Mckenna at the Royal Exchange store is always a pleasure. Got 2 watches in ultra quick and then gave good advice on a Monaco and I was able very quickly to compare models. Very happy as always with the quality of the watch I purchased. Certainly would recommend Watchfinder and Calum at Royal Exchange City boutique to assist finding your new watch. JB
Bought a Tudor Blackbay GMT from Louise Sarr at Royal Exchange. The service and communication was excellent. I would highly recommend Watchfinder and Louise Sarr. JB