Suspension / Revocation of 10+ year old account
On 11/24/2022 I logged in to PlayerAuctions.com as I had many times over the past 10+ years and attempted to place an order for an item.

I selected the item I wished to purchase and was prompted with an MFA check, that I don’t recall in the past, but the phone number on file was correct, the 6 digit code was sent via SMS and I entered the code into the field. I was then presented with payment options as in the past. Ostensibly at this point everything was still OK.

I selected Google Pay as I had ever since they offered this option. Upon pressing the submit button, I did not see the Google Pay authorization page, just a notice that my account had been suspended. No other information was provided.

I logged into Google Pay, confirmed their information was correct and did not see a charge or authorization from PlayerAuctions.

I submitted a webform support request on the PlayerAuctions website and within approximately 1hr received an email response that was a copy/paste of their policy that they can suspend accounts for any/no reason and this:

“Your account was suspended due to our risk management policies and industry compliance. For security reasons, we will not be reinstating your account. This decision is final and binding.”
and a closing line of:

“I appreciate your understanding of our policy. If you have any additional questions, please reply to this email.”

I replied stating I had been a customer for over 10 years ( I don’t know precisely as I can no longer view my account). I have made numerous purchases over the years without issue, always the highest feedback and had preferred this website to others in this segment for it’s simplicity and methodology.

The response I received to my follow-up was:
“We apologize for the inconvenience however for security reasons we can not provide any more information regarding your account suspension. Please know that this decision is final and we will not be reinstating your account.”

I am posting here in the hopes that someone will actually review my account and verify the above information. From my end, it appears that you have a flaw/bug in your ‘risk management’ code. Would you not want to find/fix this problem, preventing the loss of both a long term customer and others in the future?

I don’t have an order number since it was never placed, but your internal ZenDesk ticket number is: 1202474