Annette

Why do Treatwell not let you book via their site unless you give card details?
I ALWAYS pay at the venue.
Poor web-site, expensive London offices.
The salons are getting the good and excellent reviews - NOT Treatwell. Is that not mis-represenation?

Can you believe what Newham say on their website?
"If you have to live in a second property for your job, your main home is elsewhere and you pay council tax on your main home, you can claim a 50% discount on the second property."
No because if you claim the discount you are told: only if the "dwelling provided by a person's employer for the purposes of performing their work".
1. Why does the website not say that?
2. Why does it not apply to people who own property where they stay during the working week?
3. I wonder who can claim that discount because it's quite niche .... would it apply to MP's for example?

Like all utility companies, Octupus think customers can't manage their own money. They think it's perfectly reasonable to charge a constant DDR which sees your account credit increase through summer months. This then reduces through the winter.
Why can't I be in control of MY money?
Take a lower DDR by all means, then take the balance if the customer has not paid by the following bill. You have the DDR authority.
1. I would rather be earning interest on the money rather than be in credit and let Octopus have the interest.
2. Can I opt for a PAYG account rather then budget account please?

Secured my new rate in advance of contract expiring. They quoted gross - that's fine, I can calculate net of the 5% VAT. So why do they think I won't notice if they charge a higher price per unit/standard charge. Small enough that I might not notice ..... and how many people won't?

£25k deposited but £20k with interest on maturity?
Legal ways to make money out of pensioners who don't use the internet?

Contact from a number of different people. Same material mailed and posted multiple times (overhead expenditure not a problem maybe). Fees very high going forward but masssive first charge! Very pushy sales technique if you try and terminate the process.

Would like to think that having been quoted a total cost that is what you pay ... not with these guys though.
Why redirect the customer to another web-site for check out? Both Original and Dyfi cottages are owned by The Travel Chapter Limited and there is some sort of link with ITC Compliance Limited.
Hm ... online trading standard practice?

It's Mon 2 Dec at 18:57 and the matured funds (Sat 30 Nov) have still not arrived at Santander. The West Brom completion transaction quotes the correct sort code and account number.
1. Where is the money?
2. When the fixed term contract was made it was known that the 30 Nov 2024 was a Saturday - and yet the West Brom knew they could not honour a transfer! Next working day is not credible in this day and age.

Response to my complaint made on on-line form and then by direct e-mail. I had to call them to follow up but from then the response was positive enough for me to give 5 stars. I had given enough evidence to demonstate that I had attempted to request a PO reduced cost label via Zig Zag (return made using the Zig Zag label) but was not offered the option to pay ... so assumed that would happen at the Post Office.
They investigated and conceded there was a software malfunction and let me know when it was fixed.
A shame they cannot determine a genuine issue on first contact (or second) but put simply would I buy from them again - yes.

Cancelling a 24 month subscription - tedious.
Visit a boutique or call free phone number.
"This can be done via phone whatsapp or live chat channels."
But that is not true - as I tried on live chat.
Ring for the second time to wait in a queue because the cancel your subscription button below the details doesn't do anything.
Feel really bullied by an on-line trader who takes control, limits my options, and makes if difficult to exercise my right to cancel.

I received a 'taupe' bag having ordered 'olive green'. My e-mails were answered denying any problem and refusing a return label ....until I returned the bag at my expense. Was then told I could have requested a returns labels but paid costs could not be refunded.
Still doesn't make taupe look like olive green.

You need to know goods are coming from overseas and that the product you believe you are buying might not be exactly as you think. Pictures are muddled and taupe might be olive green and vice versa. Do e-mails get answered - yet to find out. Return postage is payable by the buyer but should it be if descriptions are not clear? The purchaser should be protected by online/distance selling ... but under which country's legal system?

I transferred a Nest pension balance to Royal London - transfer complete/value confirmed in writing by Nest on 18 Septemer. On Mon 23 Sep the transfer did not show in my RL account; I mailed them. On Tue 24 Sep they had not responded but the home page detail was curtailed; I mailed again. This evening on Wed 25 Sep, driving down to get the detail of the value of my plan is resticted to the contributions paid. Contributions, Transactions and Investment all comment "We are currently unable to provide fund information for this policy". And still no response from RL - just a reaction: to limit what I can view based on the information in my e-mails. Really, really regret transferring to this outfit

Love the digital accessibility of Oak North. Fab app with interest to date displayed. Sad that their attitiude is 'Computer says NO'. I have an account and so does my mother.
Mother is 89 and gave up trying to use the internet years ago; no longer has a mobile phone.
She has Oak North accounts and I am registered as her LPA. The contact details are hers (obviously) but with with my e-mail and mobile.
Oak North changed their T&C's (recently with all accounts having been opened prior to change).
Two customers can no longer share an e-mail address - regardless of their status on the account.
Would suggest that they get a software tweak and an additional data field to categorise the e-mail - customer, LPA, other. No fee charged for common sense advice. Don't send any more mildly threatening e-mails but happy to hear you have put your house in order.

Scam scam and double scam.
An 89 year old was charged £18.50 and £69.49,
purportedly for paying for gardening club items by credit card.
Doesn't use the internet and doesn't garden.
She rang to find out what the charges were for and was offered vouchers 'which could be spent anywhere'.
Hm will ring them and the credit card company!

Just chatted with Rachel from EDF but as my husband is the account holder I didn't pass security. My e-mail and my phone number on the account and all the details (meter numbers, account number) given. So because I didn't pass security EDF cannot investigate why they are having to estimate reads for the smart meter they installed on 18 Oct 2023. What am I missing here?

13 Jan - messaged CSB detailed complaint on site
13 Jan - wrote Trust Pilot review
17 Jan - read CSB request for more info on Trust Pilot
17 Jan - responded to request on Trust Pilot
17 Jan - messaged CSB to confirm response on site

Will you be responding?
Have you reviewed procedures?
Is my complaint being considered on merit, or categorised with others of the same nature?

Meter H09A 01849
25 May 2023 bill issued from 20 Oct 2018
18 October 2023 Smart Meter fitted
Meter 23E 6016453
27 Nov 2023 bill issued from 20 Oct 2018
22 Dec 2023 bill issued from 20 Oct 2018
25 Jan 2024 bill issued from 20 Oct 2018 - ESTIMATED FROM SMART METER READ?
Smart meter has one read but tariff for DAY/NIGHT.
Wrong meter configuration?
Standard response from EDF - the text number
(07480739363) does not work.
Account 673 137 900 165.
NOT PAYING THE ESTIMTED BALANCE.
On going battle since May 2023.
E-mail supplied below.

Ryan from EDF says:"If I apply £100.00 directly to your EDF account would you be happy with this as a final resolution to the complaint?"

I reply: "... Smart Meter installed 18/10/23 not transmitting reads displayed (Oct 23 - Jan 24) - different numbers appear on our bill.
Why is nobody addressing the FAULT."
" ...EDF have not sorted the problem ..."

And Ryan from EDF concludes: "I can confirm I have applied a goodwill gesture of £100.00 directly to your EDF account and will be closing the complaint today."

Poor and inconsistent communication; acknowledged in a final CSB reply to complaint.
Inability to review and act on the subject of complaint (there had been "complaints of a similar nature").
Operating apparently in a non-digital regime - needing to update and move foward with competitors and technology.
Obstructive: failing to accept that documentation supplied was adequate.