Communicate?
13 Jan - messaged CSB detailed complaint on site
13 Jan - wrote Trust Pilot review
17 Jan - read CSB request for more info on Trust Pilot
17 Jan - responded to request on Trust Pilot
17 Jan - messaged CSB to confirm response on site
Will you be responding?
Have you reviewed procedures?
Is my complaint being considered on merit, or categorised with others of the same nature?
January 21, 2024
Unprompted review
Reply from Charter Savings Bank
Hello Annette, thank you for your review.
We are aware of this ongoing situation and the previous review you left with us, which is being escalated accordingly. Thank you.