OMOJ

I recently attempted to use the promotional code THANKYOU25, which offers a 25% discount. However, during checkout, the system automatically applies a lower-value "anniversary" discount (in my case, £4 off a juicer), and blocks customers from removing it to use the better THANKYOU25 code instead.

This is not only misleading but deliberately engineered to prevent customers from benefiting from the full promotion.

Despite reaching out to customer service to report this issue, and despite them acknowledging the problem, I was surprised and disappointed when they refused to refund the difference or honour the full 25% discount.

If the THANKYOU25 code is not intended to be used, or is effectively disabled by backend restrictions, then it should not be promoted on the site. Doing so is deceptive, damages trust, and gives the impression of a bait-and-switch tactic — something no reputable brand should engage in.

At the very least, customers should be able to choose which discount to apply, especially when one clearly offers a better deal. To advertise a 25% discount and then override it with a lesser value without giving users control is both unethical and poor customer service.

Great stuff but refund process is a scam. My recommendation is keep records of the return form you complete for reference, video/pictures of your return and more importantly email track of your follow up correspondence with customer service to help you with evidence for dispute if necessary. While the sale is good and return maybe a small amount, remember you are paying for shipping and return cost - eventually, it all adds up.

Extremely disappointed with PayPal’s customer service. I filed a dispute for a flight ticket that I cancelled within 10 minutes due to an error I spotted so I could rebook. Despite the quick cancellation, the seller only issued a partial refund on the grounds of voluntary cancellation. I filed a dispute with PayPal, expecting buyer protection, but to my disappointment, PayPal sided with the seller without properly investigating the case. Their customer service was unhelpful and failed to provide any clear answers. This experience has seriously damaged my trust in PayPal’s dispute resolution process. After reading all the comments here, I realised I never would have known about how bad PayPal is and I do not recommend relying on them if you need fair treatment as a buyer. PayPal initial conclusion was I received the service, I re-appealed providing clear evidence, still PayPal sided with the seller without proper investigation or justification. Reaching out to customer support was equally frustrating— and no real help. I’ve always trusted PayPal for secure transactions, but this experience has completely shattered that trust. I no longer feel confident using their platform for online purchases having had my account for so many years. Buyer protection feels like an empty promise. Looking to repay my card quickly and close the account.

I ordered shoes, a bag, and earrings on 29th September and received my package today, 9th October—so the delivery was spot on, well within the promised timeframe of 10 days! And even though at the time of purchase, I thought it was from UK, I later realised it was from China and I was a bit apprehensive. However, I am absolutely thrilled with the quality of the products. The shoes, bag, and earrings are all stunning and exceeded my expectations. I’m so happy with my purchase and wanted to express my thanks for such fantastic service and beautiful items. Highly recommend!

Updated comment: I’m fully aware trip.com isn’t going to check anything further similar to how last complaint was ignored. Also previous efforts were abortive. The risk is on you as the customer.

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Trip.com wrote an email threatening me after I cancelled a booking I made within 10mins due to an error I spotted and only received a partial refund claiming regardless of the prompt cancellation, it was a voluntary cancellation and a full refund is not due.

The sad part is I received the booking confirmation AFTER the cancellation. Every attempt to reason with Trip.com over the phone was abortive. I resulted to a dispute transaction with my PayPal who declined the transaction to review the case, and this is when I received threats from Trip.com. So much for resolution and offering coins that does not compensate for my outstanding £49.

Trip.com says here you will be contacted but does nothing.

when I booked on this website, I did not receive a confirmation of my booking. The record I had was my payment record. After 2 weeks, I chased my delivery before I received confirmation of delivery. I definitely not shopping on this site - the anxiety of following up on your order is not worth the stress.

I booked a flight on 14 Sep for a trip schedule for Dec 5-7 2025 at 1:11pm, I immediately realised there was an error and cancelled the booking at 1:25pm. To my horror, I got a booking confirmation at 1:27pm after I cancelled the booking. trip.com refunded £179 but withheld £49 on the grounds of a policy and confirmed ticket.

Please note this booking was cancelled 10mins after I spotted the error.

As resolution I was offered 1,500 coins worth $1 each. I was appalled, and went to my bank. Instead, I got threatening emails from trip.com.

I sought to escalated to ABTA, ATOL etc but another shocking horror, trip.com isn't a member.

Please note, by law it takes 30 days to process a refund from date of return not 60 days plus. An item returned on 19 July shouldn’t have to wait till 16 Sept as time allowed for refund.

Clearly a delay tactic to frustrate a customer. It’s worked. Judging from what I’ve read here, Amazon does care for the card charges a customer incurs or missed repayment due to your delay.

No thanks for your standard auto response. I already contacted you directly on 2 July without a resolution.

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Below notification is false. Yodel didn’t attempt delivery, claiming abnormal failed delivery attempt is yodel best attempt to frustrate me as a customer because I raised previous complaint against yodel on damaged and tampered delivery including aggressive agent. I never have issues with Evri.

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Dear customer,
It is a pity that your order GSO1UH11C002M5W tracking number JJD0002279962222517 delivery has attempted failure.The main reason is due to insufficient address/phone number/no one at home when delivery etc. Please kindly contact your local carrier to get the parcel soon in case it return to sender. We are always at your service if you need any help.

Note:
Please follow the local carrier notice if you have received it

I already did without a response from that mail address.

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Yodel didn’t attempt delivery. I’ve been home. 2 consecutive false delivery attempts. The failed abnormal delivery notification is false. Due to previous complaints against yodel on damage and tampered delivery including aggressive agent, yodel is refusing to deliver my parcel and instead now claiming abnormal failed delivery. Well played. I NEVER have this issue with Evri.

I’ve been a loyal Russell Hobbs customer for the past two years, with five kitchen appliances in my home—including a kettle, air fryer, toaster, rice cooker, and microwave. I’ve always appreciated the quality of their products… until a recent experience left me incredibly disappointed.

I purchased a steamer and attempted to register the warranty online, just as I had for all my previous items. Strangely, I couldn’t complete the registration. After following the same steps I’d done many times before, I contacted customer service—only to be told that my hyphenated last name was no longer accepted in their system.

I was asked to remove the hyphen from my name in order to proceed. I declined, as I should never have to alter my identity to fit into a system. The issue was escalated to their Diversity & Inclusion (D&I) team, but the response was disheartening: I was offered a generic 10% discount—something new customers can get just as easily.

Frankly, this is not about a discount. It’s about a brand failing to accommodate something as basic as a legitimate name format, which raises serious concerns about inclusivity and accessibility. The message I received even noted that “the resolution may not be the one I was hoping for”—which felt dismissive at best.

I love the products, but I expected better from a brand I’ve supported for years. Until Russell Hobbs updates its systems and takes real steps toward inclusivity, I won’t be making further purchases. Also, the gesture of good will is unacceptable.

I ordered 2 pairs of contact lens on order number FGO-2025330029053120 and another set on FGOR-202547019214413. I returned a pair each of unopened set same day on 17/04/25. I have received my refund for the latter but the former has not been refunded. Claim you haven't received the former FGO-2025330029053120. Sent return label and called several times but realise you're just stalling. My refund is £9.99 please refund my money. I am tired to calling

The current tv ad on Rakuten for the paint is traumatic owing to the current earthquake occurring around the world and the impact. Valspar should consider changing this ad. It may have been published before the accidents but now makes it quite an uncomfortable ad

I love the Alpo vanilla. I don't drink anything else but the lid is nightmare. whoever designed the lid should be sent on holiday! if there is a trick to open the lid please include it in the instruction. It has taught me to be extremely patient, still there is no way it doesn't spill. it's so disappointing and frustrating. Please redesign the lid.

Dear UW Customer Support,

I want to start by saying that I appreciate your brand and services. While my experience hasn’t been perfect, I have always valued the effort your team puts into resolving issues. However, today, I experienced an unacceptable level of service that I feel needs to be addressed.

I joined UW last year, and while I have encountered multiple instances of broadband disconnection when my internet goes down, typically I restart my router, and the service resumes. However, today’s outage occurred in the middle of an important work call, which was frustrating and highly embarrassing. In a panic, I switched to my mobile hotspot to continue my meeting.

This time, instead of rebooting the router, I contacted UW to understand the cause of these frequent disconnections. The technical support agent informed me that I was on a "bad Wi-Fi channel" and advised me to restart the router—something I have done countless times before. When I asked for a reason behind the issue, he was unable to provide one. Seeking further clarity as well as raising a formal complaint, I requested to be transferred to customer service, but instead, I was routed to the billing department, who then redirected me back to technical support.

The second technical support agent I spoke with stated that
1. the network was only down for "2-3 minutes" and that compensation would only be considered if the issue persisted for "2-3 days."

2. according to his records, this outage has only occurred once within the last 60 days. I requested to check the data since I joined but he claimed he did not have access to this.

3. I was also advised to always have a backup connection. While I understand the importance of backup options, this response is concerning. What if I didn’t have a mobile hotspot available? What if this happened during an emergency situation where immediate internet access was critical?

Like I said, its the second time I am in the middle of an important work this has happened, the first time, I simply restarted my router but this second time, I was on a teams call and it was very annoying.

It is frustrating to hear that short service interruptions are deemed insignificant when, in reality, even a brief outage can have serious consequences for users.

I would like to know:

1. Why does my broadband connection drop so frequently?
2. What measures can be taken to prevent these recurring disruptions?
3. What steps is UW taking to improve service reliability for its customers?

Additionally, I found it highly unprofessional that the agent ended the call abruptly. This experience has left me extremely dissatisfied, and I hope to receive a prompt and constructive response addressing these concerns.

Thank you for your time. I look forward to your response (complaint ref: 0603722

I am writing to express my profound disappointment regarding the recent experience I had with your service. After encountering significant discrepancies at the point of checkout and change in price different from my selection on your website, I provided detailed evidence, including screenshots, showing the changes made to my selection and the alteration of the flight time.

Despite these clear proofs, I was appalled by your response, which blamed the issue on me allegedly opening multiple windows. Please note that your system automatically opens a new window during the checkout process, a feature entirely beyond my control. To suggest that this standard system behavior caused the discrepancy is not only dismissive but also deflects accountability from what appears to be a serious issue on your platform.

This experience has left me deeply dissatisfied, as it reflects a lack of transparency and an unwillingness to take responsibility. I feel as though my concerns have been trivialized, despite providing concrete evidence to substantiate my claims.

I expect a thorough review of this matter and a resolution that reflects accountability and professionalism on your part. It is disappointing to see a reputable service mishandle such a situation and shift the blame onto its customers.

I hope for a prompt and satisfactory response to this issue.

Lip balm of £16 was small compared to what I expected. Though the customer service agent explained that the size difference good 8g was duly shown on the site, I missed this. Sadly I bought two and my attempt to return the second one for a refund proved abortive. I will not shopping here. Prices are not competitive in comparison to quantity and other online sites.

27 Dec 2024 - To Whom It May Concern,

As a first-time buyer, my experience with Maple Leaf Financial Services Ltd (MLFSL) was deeply disappointing. I later realized the extent of the poor advice I received when my developer, Taylor Wimpey, introduced me to their mortgage advisor. The Taylor Wimpey advisor clearly explained that I did not need to sell my car to settle my car loan to qualify for a mortgage. My car loan, which was nearly paid off with an outstanding balance of £8,972, did not negatively impact my mortgage eligibility, nor being a contract employee as long as I had evidence of my 3-month continuous payslips.

At the time, my primary monthly outgoings were my car loan and rent of £225 and £500 respectively. With no dependents and having saved 15% of the property deposit, I was well-positioned as a buyer. Despite this, the representative at MLFSL (Monika) insisted that the Taylor Wimpey advisor was providing contradictory advice because they wanted me as a customer.

In hindsight, if I had been better educated about the mortgage requirements, I would have recognized that relying on MLFSL was a mistake. I strongly urge first-time buyers to seek multiple opinions before making any financial decisions, especially when dealing with MLFSL.

Following an investigation initiated by Monika, I was informed that my case was deemed invalid due to the absence of written evidence to substantiate the advice I received. While this outcome is appalling, I sincerely hope others can learn from my experience. It is crucial to document conversations thoroughly and request written confirmation from advisors to ensure mutual understanding of what was discussed. If I had strategically thought about the impact of selling my car to settle my car loan, I never would have so ultimately the onus lies on me which was the outcome of the investigation -- that I am responsible for the decisions I make regardless of the influence.

May I kindly request that MLFSL remove my details from your CRM. Receiving a holiday message from your organization reopened old wounds and the disappointment I experienced serving as a reminder of the subpar advice I received.
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30 August 2024
Based on my experience, I cannot recommend Maple Leaf Financial Services Ltd. I regret using their services for my first mortgage and would like to offer a word of caution to others. My advisor advised me to sell my car to improve my loan ratio, which ultimately proved unnecessary. In hindsight, I wish I had sought additional opinions before relying solely on their guidance. Please be mindful of their advice and the wrong seeds sown in your mind during the process.

30 December 2024
Thank you for your response, Paula. When you contacted me, I was driving, and I made this very clear to you. When Monika reached out to me, her tone was defensive, which was understandable under the circumstances.

My case was not difficult as you implied. When I was introduced to Monika in Aug 2022, I was initially interested in purchasing a three-bedroom property, but Monika explained that it would likely be beyond my financial capacity. Her suggestion to consider a smaller house seemed reasonable and I shifted my focus accordingly and aimed to buy my first home in 2023.

However, my primary concern lies with the advice I received to settle the car loan by selling my car. This suggestion had significant implications and, as I later realized, was not directly relevant to my mortgage application as my outgoings were minimal -- rent £500, car loan £225, and I had 15% savings for the two-bedroom new build.

Monika also highlighted other issues with my application:

That I was a contract staff member at the time.
That I held Indefinite Leave to Remain (ILR) status at the time.

In hindsight, I have come to understand that these factors were not as consequential as they were made to seem.

Earlier this year, I considered introducing a friend to Monika’s services. My friend, being a mother of three boys, asked if selling her car would also be necessary. Monika replied in her email that she would need to assess her situation, as settling the car loan might not be required. Thus admitting to the ill advice of settling a car loan. How would a mother of three manage with commuting but I suppose its ok to make such ludicrous suggestion to a single person!

While I acknowledge your assertion that Monika is professional, I question the quality of the service I experienced. Regrettably, this has been a painful yet valuable learning experience for me.

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To Whom It May Concern,

As a first-time buyer, my experience with Maple Leaf Financial Services Ltd (MLFSL) was deeply disappointing. I later realized the extent of the poor advice I received when my developer, Taylor Wimpey, introduced me to their mortgage advisor. The Taylor Wimpey advisor clearly explained that I did not need to sell my car to settle my car loan to qualify for a mortgage. My car loan, which was nearly paid off with an outstanding balance of £8,972, did not negatively impact my mortgage eligibility, nor being a contract employee as long as I had evidence of my 3-month continuous payslips.

At the time, my primary monthly outgoings were my car loan and rent of £225 and £500 respectively. With no dependents and having saved 15% of the property deposit, I was well-positioned as a buyer. Despite this, the representative at MLFSL (Monika) insisted that the Taylor Wimpey advisor was providing contradictory advice because they wanted me as a customer.

In hindsight, if I had been better educated about the mortgage requirements, I would have recognized that relying on MLFSL was a mistake. I strongly urge first-time buyers to seek multiple opinions before making any financial decisions, especially when dealing with MLFSL.

Following an investigation initiated by Monika, I was informed that my case was deemed invalid due to the absence of written evidence to substantiate the advice I received. While this outcome is appalling, I sincerely hope others can learn from my experience. It is crucial to document conversations thoroughly and request written confirmation from advisors to ensure mutual understanding of what was discussed.

Additionally, I kindly request that MLFSL remove my details from your CRM. Receiving a holiday message from your organization reopened old wounds and the disappointment I experienced serving as a reminder of the subpar advice I received.

Thank you for your attention to this matter.

My response to your attempt of resolution

Please refer to the timeline of events regarding the date I received my offer from the bank and when I informed your agent about selling my car after your agent’s induced idea. You will note, I informed about selling the car after receiving my offer, making the sale unnecessary at that point. But at that time I was uneducated about the decision I was making because you had already sowed the suggestion.

Additionally, I was purchasing a property valued at less than £330k. Given this, the agent could have retracted the suggestion of selling my car noting this was not required. However, since the suggestion to sell had already been made, I believed it was essential in order to still afford the £250k house.

I was only £8,000 away from paying off my car loan and owning the vehicle outright, which further emphasizes that selling it was not needed. The experience of having to part with something essential (and cherished) to afford something equally important was not a recommendation I find acceptable. The psychological impact of such a decision can be quite profound, especially purchasing a lesser car or the financial burden of replacing it later is considerable.

While I acknowledge that the final decision was mine, I regret not seeking additional advice or consulting with other experts, as relying solely on your guidance highlighted fundamental issues with the service provided.

I stand by my review and, in hindsight, I would NOT recommend this course of action to anyone nor refer your firm.

I’ve read wonderful reviews of Mr. Gary and though my fate with my first home was with an another agent who was referred by a dear close family member, I wonder why mine was different. There were other issues with this agent which I’d rather not disclose for shame of my own ignorance but this quote “Experience comes from bad decisions” nails it.