Damian O'Neill

If there were no other companies on earth I wouldn’t order again of this company. Avoid avoid avoid.

Claire is superb at her job - the passion and attention to detail is second to none. Give her your business you will be amazed and I guarantee you will come back time and again! (we will)

Couldn’t be happier. Claire is so passionate and patient. Attention to detail and quality are second to none. I. Old not be happier if I tried. Thank You Claire!!

Super Quick. Nice Quality

Great after sales service. Highly recommended on that alone.

I just put in a service call for my elderly parents and was told it will be 10 days for a repair. Seriously! Apparently post Covid there a lots of installs to be completed. Well let me tell you this. Any company that prioritises its NEW business over servicing it’s existing client base is a MAJOR No No to me. That is APPALLING. We have signed up my parents telling them Home Secure will give them such a super service versus competition. They Promised a WiFi and GSM connection at install but the GSM component has failed and the Wifi was never installed. Guys told me I can arm it by doing X,Y and Z work arounds. This only puts it on - but there is no monitoring - that defeats the purpose of the entire system. This was only installed 4 months ago. Home Secure – SORT IT OUT. TODAY. You know who I am.

Recently traveled over from Ireland to buy a car. The car had been in the Norwich Branch which was a bit of a trek for me - so for a relatively small fee - Tracy in Customer Services arranged to move the car to the Manchester Site. The staff in Manchester - Simon, Shaun and Rash could not have been better but for me Tracy is the reason I bought this car - she was fantastic! Its a difficult one - purchasing essentially remotely but the guys have this whole thing down to and art and I was able to do it all over the web. My car was ready for me to pick it up when I arrived and 90 minutes later after a test drive and inspection - I was on my way. I am absolutely thrilled with my car - and encourage anyone to reach out to the team in Carshop Manchester!

Buyer Beware. Horrendous customer experience. Everything is someone elses fault. Pay the extra guys - go elsewhere - cheap and not cheerful. Awful. Horrendous. Worst company I've had the displeasure of dealing with in a very long time.

**Update** After 4 days being given the run around - I, the customer called DHL - Autodoc had not given the correct postal code as I had entered on my order. I will prove this when I get the parcel. All Autodoc had to do was follow up with their carrier - DHL. But no, they chose treat this customer to poor and uninformed, sarcastic emails and messages via Facebook and Email communications. Horrible and inept and still blaming someone else. Take ownership.

**Update** I've now been refused a refund despite being inside 14 days which I believe is a breach of my consumer rights - still no part ***

Autodoc response is incorrect - no postcode issues on my side - just horrible customer service