Review of AUTODOC - Great Britain


Rated 1 out of 5 stars

Buyer Beware

Buyer Beware. Horrendous customer experience. Everything is someone elses fault. Pay the extra guys - go elsewhere - cheap and not cheerful. Awful. Horrendous. Worst company I've had the displeasure of dealing with in a very long time.

**Update** After 4 days being given the run around - I, the customer called DHL - Autodoc had not given the correct postal code as I had entered on my order. I will prove this when I get the parcel. All Autodoc had to do was follow up with their carrier - DHL. But no, they chose treat this customer to poor and uninformed, sarcastic emails and messages via Facebook and Email communications. Horrible and inept and still blaming someone else. Take ownership.

**Update** I've now been refused a refund despite being inside 14 days which I believe is a breach of my consumer rights - still no part ***

Autodoc response is incorrect - no postcode issues on my side - just horrible customer service

November 1, 2018
Unprompted review

Reply from AUTODOC - Great Britain

Dear Mr. O'Neill!
Thank you for your feedback!

Please, accept our apologies for the inconvenience, this situation has caused you. But according to our system, the post code information has been entered correctly.
Please, contact DHL regarding the delivery of the parcel.

Best Regards,
Autodoc Team