Tiger Lily

“Stop blaming Royal Mail – my contract is with JustMyLook. Refund the missing item now or I’ll recover the full amount through chargeback.”

🚨 Consumer Warning: JustMyLook.co.uk 🚨

I want to alert fellow shoppers about my unacceptable experience with JustMyLook:

My order was delayed by over a week.

When the parcel finally arrived, it was damaged and incomplete.

The ROM&ND Better Than Palette 08 Peach Dahlia Garden (which I paid for in full) was missing.

I provided photographs as requested and formally requested a refund.

Instead of complying with their legal obligation under the Consumer Rights Act 2015, JustMyLook offered me only a 10% discount on a future order – which is wholly inadequate.

Since then, I have been repeatedly ignored or asked for the same information I already supplied.

👉 Retailers are legally responsible for ensuring goods are delivered in full, not the courier.
👉 If an item is not supplied, the consumer is entitled to a full refund – no excuses.

This is now being escalated to Trading Standards, Citizens Advice, and my payment provider for recovery. In the meantime, I am sharing my experience publicly to warn others about JustMyLook’s practices.

I strongly urge anyone considering shopping with them to be aware of these risks.

#ConsumerRights #CustomerServiceFail #JustMyLook

Title: Nationwide gave wrong advice — then closed the door on me


I was misled by a Nationwide mortgage adviser who told me to delay action for better rates — advice that left me penalised.

When I complained, the handling was careless: the team got basic facts wrong, including the date of the letter they claimed to send. They couldn’t even prove it was delivered. Then I received a message saying any future communication would be filed without response.

This is not how a trusted financial institution should operate. I’ve now shared the full case with the Financial Conduct Authority (FCA).

Disappointed isn’t the word. Consumers deserve honesty and accountability.

“Trip.com promised me a full refund of £496, confirmed multiple times via email. I accepted under the condition that no third-party approval was required — yet they’ve now delayed and backtracked. Their staff member, Ilane, gave inconsistent information and wasted weeks of my time. I’ve now escalated this to the UK regulators (CAA, CMA) and will not back down until they fulfil their promise. Consumers deserve honesty and accountability.”

Lack of Response from Customer Relations – Unacceptable

We have sent multiple emails to your customer relations department regarding a time-sensitive matter, yet we have received no response. This level of disregard for customer communication is unacceptable and reflects poorly on your organization.

We are documenting this issue publicly due to the lack of accountability through proper channels. It is expected that a company of your size would maintain basic standards of customer service and responsiveness.

We request an immediate response and resolution. Continued silence will only further damage your reputation

Serious Concerns About Trip.com's Complaint Handling and Customer Service

I am extremely disappointed with how Trip.com has handled my refund case for a £496 Air China ticket. Despite numerous attempts to resolve the issue, there has been a complete lack of transparency and accountability.

Ilane, a senior member of Trip.com's complaint team, has failed to deliver on what was promised. She has been consistently unhelpful and has provided misleading information regarding efforts made with the airline. To date, Trip.com has refused to share any proof of communication with Air China, failed to advocate for a fair resolution, and ignored multiple requests for their official complaint procedure.

Instead of resolving the issue, they offered 10,000 Trip Coins—while completely disregarding the actual concerns.

This conduct raises serious questions about Trip.com’s commitment to customer service. I will be escalating this matter to UK consumer protection authorities and urge others to think twice before booking with Trip.com


Dear Kaitlyn,
Thank you for your response and acknowledgment of our concerns. We appreciate your assurance that the matter is being looked into.

Please note that this complaint has already been escalated through Resolver, and we have also received a response from Trip.com’s product review team, who have requested further information to assist in resolving the issue. We have since provided them with additional evidence to support our case.

We trust that all parties involved are reviewing the matter thoroughly and we look forward to receiving a positive and timely outcome.

Thank you for your attention, and we appreciate your continued cooperation.

No free gift
No 10% discount for first customer
Need to make it clear on website

It was the first time and it will also be our very last time to book flights with booking.com. Our flight was cancelled three weeks before the departure date. It is a horrendeously nightmare sorting out an alternative flights with customer service staff at booking.com. They said to you that they will do this or that/ providing you update with approval from airline. Later they changed the alternative flights with getting your approval. They also cancelled our flight without our consent.
In the end, we decided to contact the airline directly. The airline staff was unhelpful as they said it was booking.com that cancelled the flight. We have to return to them for assistance. After sending lots of emails and phone calls, the airline surrendered. They approved the alternative flight we have chosen.
If you want our honest opinion, it is best to avoid buying flight ticket at booking.com. We did this ourselves. Booking.com continously offered all the inefficient alternative flights. All they did was adding stress to customers.
Customer service staff are unreliable and inefficient. They denied and lied and kept changing what they said or promised. We are not sure why this kind of 3rd war company still allowed to run business in travel industry. Government organisation should run a thorough investigation of this sort of company to prevent people encounter the same horrible experience.

Hi Jaylynn,
How do you investigate this missing item? What card? CAN YOU PLEASE EXPLAIN TO US WHY DOES ROYAL MAIL DID NOT REQUEST SIGNATURE UPON
RECEIVED OF ITEMS FROM CUSTOMERS? WHY DID ROYAL MAIL LEFT THE PARCEL UNATTENDED IN COMMUNAL AREA?
Did you check the tracking order? How many times do you need us to tell you that the parcel was left outside the property in communal area?
We were not able to track down the item via royal mail because we are not the sender.
Please refer to magielog website delivery information:
The parcel needs to be received by the reception or by yourself. If the package is successfully signed, we will not be responsible for the loss of the package, which is caused by customer personal reasons.
SINCE YOU HAVE FAILED TO REQUEST SIGNATURE UPON RECEIVE OF ITEM, YOU ARE NOW RESPONSIBLE FOR LOSS OF PACKAGE.

It was bad at the start but they made it right in the end. The reason I gave 4 stars is because they shouldn't not expect customer to wait for long period of time such as 14 days.
The staff via emails were good but not the ones on live chat.