Review of Air China


Rated 1 out of 5 stars

Lack of Response from Customer Relations – Unacceptable

Lack of Response from Customer Relations – Unacceptable

We have sent multiple emails to your customer relations department regarding a time-sensitive matter, yet we have received no response. This level of disregard for customer communication is unacceptable and reflects poorly on your organization.

We are documenting this issue publicly due to the lack of accountability through proper channels. It is expected that a company of your size would maintain basic standards of customer service and responsiveness.

We request an immediate response and resolution. Continued silence will only further damage your reputation

May 15, 2025
Unprompted review
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