Hello

Thank you for bringing this to our attention. I sincerely apologise for the missing kindling.

After reviewing the recorded call, I can confirm that you ordered a big white bag of logs, not the nets this time, this was confirmed back to you therefore, the logs delivered match the details of your order.

To ensure you receive the complete order, we will dispatch the kindling to you immediately.

Once again, I apologise for any inconvenience this may have caused and greatly appreciate your understanding. If there’s anything else we can assist you with, please don’t hesitate to reach out.

*Edit* The missing kindling has now been delivered.

Kind Regards

Emma