Mabel Murray

Michael W was very courteous and professional. He didn't take long to diagnose the problem and was extremely efficient and tidy when completing the work required - I'm very happy.

It was a good buying experience.

I contacted customer services for advice when the remote was not working as it should. I received a response straight away with instructions how to pair the cordless lamp with the remote. When all failed I was sent a replacement swiftly. The customer services received was absolutely second to none. Thank you.

They are very good quality cardigan unfortunately I had to return as both were too rooming for me. Sarah communicated well and the refund was processed swiftly. I won't hesitate to buy from Twenty again as they stock a good range of clothing.

Great product. Reasonably priced and made better with discounted price. Most of all prompt delivery.

Great customer services and easy communication

I like the quality of the linen bedding. Would be my first choice for new beddings
Highly recommended!

I received my order on time. The items were fresh and nicely packed. Many thanks.

The engineer was very courteous and inspection was carried out satisfactorily. Happy with the service.

Good quality linen
Nice colour
Good customer services
Respond to queries promptly

I bought a woman merino wool navy crew neck jumper on 23/12/2018 order no.306-0010509-8448640. I put it on the first time in January when I was visiting my mother in HK and I quickly realised that there was a hole on the side seam and before I know what was happening the seam just split open all the way down. On my return to the UK I sent the jumper back on 27/3/2019 enclosing a note explaining what happened as above.
Today I received the faulty jumper back by courier. Not only they don't acknowledge the garment should not pass quality control but also enclosed a note of the Consumer Rights Directive. How condescending and I am furious!! This is a case of poor quality nothing else. I did wonder if the person sent me back the jumper actually even bothered to check the garment. To say I am disappointed with the customer services is an understatement.

I bought a pair of LK Bennett Paula Leopard trainers at the Oxford Street store on 30/9/18. At the time I was informed that there was no problem to return the shoes for refund by post.
Due to a foot injury I was not able to go to London to return the shoes but to sent them by Royal Mail signed for, enclosing a cover note and my contact number. It was delivered the following day on 3/10/18 at 11:16 hours.
To date nobody made any contact, no acknowledgement let alone a refund.
I have tried calling customer services but I was put through to different extensions and yet nobody seemed to be able to give me an update.
I called customer services at LK Bennett but I was told to refer the matter to Selfridges.
It is so frustrating, annoying, very unsatisfying and it really shouldn't happen to a big store like Selfridges.
I would continue to pursue the matter to get my full refund within my rights and my next stop would be the Trading Standards.

I have been shopping with The White Company for a long while and this latest experience turned me away from this company.
I placed an order on 4 July which my account was debited the same day. I cancelled the order 2 days later and was told not to take delivery and the refund will be processed once it's gone back to the warehouse.
I wrote to customer services about the refund on 16 July and got an auto response stating I will be contacted within 24 hours - no response whatsoever.
Since then I phoned 3 more times and was given 3 separate reference numbers each time. I contacted services in writing on 30 July hoping someone will at least have the courtesy to respond but sadly to-date I have heard nothing.
I am aware of my statutory rights which is to receive refund within 14 days of my notification to cancel. The fact that I have been waiting double that time is a breach of the Consumer Contract Regulations. Unless it is resolved it seems I have no choice but to report their breach to London Borough of Hammersmith and Fulham Trading Standards.