Shawbrook Reviews 19,317

Super easy ISA transfer and great rates. Called to ask various questions, phone answered quickly and superb knowledge and assistance from an exceptionally well trained member of staff to give me f... See more

Very helpful telephone consultant took me through the screen explaining how to top up my ISA for this year. Made process a lot less stressful and would make me use again next year if interest rate is... See more

I have several cash ISAs with Shawbrook, always very competitive rates and a simple app. A month prior to the ISA maturing I get notification and so far their rates have been so good I have just rolle... See more

They kept me informed that the funds wouldn’t be released until maturity, which was as expected. On the day there were no hiccups. Decent interest rate too.

All very good, phone calls are answered generally very quickly. The only down side is interest rates dropping quicker that so of your competition How to write a useful review was not used

I have saved with Shawbrook for a few years now and never had a problem with them. They always communicate promptly when I message them. Their rates are competitive. I find their website straight f... See more

I have been with Shawbrook bank for some time now and I have just re-invested my money with them. They are really easy to deal with and they give clear and comprehensive information about their produc... See more

Shawbrook has always delivered for me. They are helpful when I need advice regarding my accounts and the website is user friendly. I have had a number of accounts over the past 12 years.

Recently had to transfer a completed ISA With Shawbrook to a new one with them. The process was very easy to do using the website and communication with them was easy and efficient. Would recommend... See more

Good - Good interest rates and range of products. Easy online processes to open an ISA or transfer one in . Not so good -The customer service agents dealing with the online queries are of varying... See more

I really like the fact that currently you can just ring them and speak to a HUMAN customer service advisor without having to go through a Bot ! Call wait times are normally good and the customer servi... See more

It was very easy to set up my new savings bond and transfer funds from another provider. The website interface is clear and user-friendly.

Polite and courteous staff who ALL posses that 'above and beyond' ethos. Your products are clear and concise and certainly have given me the continued confidence of investing with Shawbrook Bank.

Easy to use website,great choice of saving products,used for many years without any issues.can really recommend this company

Very good and smooth experience of using it for saving, rate is good, they also allow joint accounts, so stay with them for another year. The only downside is they don't have mobile app, I have to log... See more

ISA transfer in took ages and not well informed what was going on, although problem mainly at the other end.

Helpful lady when we eventually got through on the phone. Difficulty as my wife and I share a mobile phone so only have one,so problem when trying to renew my wife's ISA online.

Good online chat and very helpful subsequent phone call dealing with transfer in of ISA from another provider. Worth the wait to speak to an operative.

Excellent bank with higher interest rates than most high street banks. Also , good customer service.

What I like best is the login to my online account. Simple yet effective. Information on screen is easy to read and navigating is fairly intuitive. Shawbrook offers a good variety of savings accounts... See more

Easy to manoevre the website which is also easily understood especially for someone who grew up before computers and the like. Thank you

I found it quite easy to transfer my money into a new account for another year. It is very important to me my money is safe and I can have it when I need to.

Excellent help from the staff when I contacted them by phone. They dealt with my query efficiently and promptly.

Renewed my Cash ISA with Shawbrook, always great customer service and great rates on offer. Thank you.

The online process was clear and easy to use. Providing interest rates are competitive, I will use Shawbrook again.

just the staff are very helpful when you speak to them and give you your options so you can decide what to do.

Absolutely no problem with the website site everything always spot on.Money transfered every time.Could not ask for more.

Everything went so smoothly transferring my ISA to Shawbrook. The telephone assistance with my query was spot on and everything is now in place. Thank you.

Whenever you ring and speak to someone they are so friendly and helpful and to me that makes a big difference.

I have banked with Shawbrook for a number of years. I find the website easy to navigate, and the communication about my savings timely and helpful

Very easy to speak on the phone to get professional helpful advice. Equally good is the message system to get support and help.

Very friendly and knowledgeable staff over the phone. Easy to understand functionality on the site which is good for the more elderly.Well explained product information and competitive services which... See more

Very good communication, kept up to date with the progress of my isa transfer. No issues

We have been with Shawbrook for a number of years now and they are still the best at what they do and offer

The employee I dealt with over the phone was friendly, very helpful and patiently dealt with my request

When I've had to contact,I've always felt listened to and the assistants very helpful.

I recently transferred an ISA from another provider to Shawbrook and the process couldn’t have been simpler. Instructions were easy to understand and communication at each step of the process was exce... See more

Great experience. The website is simple to use. The company also have good communications and are helpful.

Great interest rates and a good website. Also pays monthly interest which is important me.

Simple to use the online banking, ISA switch ran smoothly and competitive internet rates.

Very responsive, great to talk to someone on the telephone to answer my queries.

As always you are very helpful and easy to deal with I’ve had no problems at all.

Easy to do everything online and it’s really easy to navigate around my account!

Always keep informed of everything and all transactions done on time.

Shawbrook have been excellent I would recommend this bank to my friends

Easy company to deal with Good website Decent rates of interest

Can talk to a REAL person! Excellent on-line info. Very efficient

All communications are easy to understand - no complicated financial jargon! Rates of interest are good and Shawbrook keep customers well informed.

Good Rates offered. Very helpful customer service staff.

I have banked with Shawbrook for many years. Their savings rates are competitive which is the key reason why I invest with them but in spite of this I would not invest were it not for the fact that t... See more