Ireland
Review of Vision Direct IE
First order did not arrive and I had to find that out through tracking the order myself - I should have heard from Vision Direct as soon as there was an issue. Second order was processed very quickly which made up for the initial mishap so very happy overall
Review of TanOrganic
Unfortunately the order did not arrive in time. Order placed March 4th. Still had not arrived March 18th....
Reply from TanOrganic
Hi Linda,
How are you? Thank you so much for your call.
As discussed on phone, there was an issue with our order processing portal due to which your order got missed. We're so sorry about the delay and the inconvenience caused to you. This was a rare and unfortunate instance. I hope you will give us a chance again. We hope you are enjoying using the Facial Self Tan Oil for a natural glow.
Sending you positive thoughts and gratitude from team TanKind.
Very best,
Rashmi
Review of Fastway Ireland
Claimed to have tried first delivery -there was someone working from home all day in the house and someone there all evening. Noone tried to deliver that day.
2nd attempt next day they left the parcel outside in the rain in the dark but did not ring the doorbell to alert someone inside the house. If they were going to do that anyway why didnt they do it the first day
Reply from Fastway Ireland
Hi there,
Thank you for feedback! At Fastway, we strive to provide efficient, reliable, and secure deliveries, and your satisfaction is our top priority.
Thank you for addressing the issue and please accept my sincerest apologies in relation to the below, this is not acceptable by any means.
Your insights are invaluable as we continuously work to enhance our customer experience. We look forward to serving you again in the future.
If there is anything else I can assist you with or if you have any further questions, please let me know. I'm here to help!
Review of Vision Direct IE
Little delay with the delivery - only a couple of days but got an email to explain why
Review of Gotogate
The flight details I checked on screen were changed when I went to go to gate - i was alerted to the change of flight details until I had completed the payment and booking details - I am very cross about this - I would never use this company again - I had no satisfaction when I phoned their customer support service - the flight I booked was departing at 7 pm n the evening the flight they gave me was departing at 7 am in themorning
Reply from Gotogate
Hi Linda,
Thank you for your feedback and apologies for the delayed response.
We regret to hear about the inconvenience caused to you. We advise our customers to double check the selected flights and also the spelling of the names before making the payment. If a mistake happens despite of this we advise you to contact our customer service as soon as possible. We will then check the applicable fare rules set by the airline for your specific ticket type and see if anything can be done to solve the problem.
Best regards,
Gotogate
