NGL

A Godawful experience.
A perfect example of how to make a simple joining and booking process a massively time-wasting and excruciating experience.
The worst thing that happened to my sports club provider.

Even as the ‘family manager’ I am unable to unsubscribe from a membership on the main website - numerous emails and calls to no avail.
The App is even worse - pitiful.

Timpson Bletchley Tesco:
Third time in a row I’ve gone to get a key cut, only to be told “I’m not trained to do that.”

A simple, car door key. Not a chip key, not a remote key, just a basic door key. “I’ve only been with the company for a year,”

Last visit I was told to try Buckingham (10 miles away) or Hemel Hempstead (50 mile round trip).

Each time you go you get a a long monologue about which shop to visit, on which day, because the wrong staff member is working.

This score reflects the Leon online feedback site.
Endless, generic questions, about service and food, and at no point can you type in the actual feedback issue that you wish to convey to the company.

In this instance a restaurant that CONSISTENTLY closes off sitting areas and bins two hours ahead of their advertised closing time, making paying customers that enter feel most unwelcome, or that the premises is on the brink of closing.

I have changed 1 star rating to 2 stars.
Awful experience, but they eventually answered a call and finally offered a prompt refund.

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They advertise a product.
They take your money.

After paying extra for a courier you are advised if you’re not home an extra fee will be levied.

They advise re delivery after taking payment.
Then they extend the delivery date.
Then they inform you they don’t actually have the item in stock, that you’ve paid for in full, and something you expected to fix your car in two days could be nearer a month.

They NEVER answer any phone line.

Absolutely dire - avoid this company.

“I am happy to assist you with your enquiry “
“What is the nature of your call?”

Repeated twenty times over two hours and half a dozen, different call agents.

It’s like an exaggerated version of Fawlty Towers.

DIRE

Kokoro - where you spend most of your lunch break queuing only to learn they’ve currently run out of that item or it will be another ten minutes.

Then the server asks you multiple times what you ordered while talking to their colleagues.

Paid for Express 24
Mainland U.K. to mainland U.K.
After eight days ParcelForce blame Post Office.
Then ParcelForce admit to subbing out the work to a company with no phone lines.
Rearrange a delivery date and then they deliver on the one day we specifically said no-one is home.
Awful
Awful
Awful
And you can’t complain despite paying for Express delivery, because the sender is their customer, not you!

As a National company British Gas’ employees interact with a diverse range of people - not all of them are direct customers.

A company whose complaints procedure only allows feedback from British people who have a British Gas account number.

Twenty minutes of automated answering, customer care agents, being transferred to South Africa and no-one can handle a complaint about a member of staff - because you require an account number.



*Now BT reply stating I have to use a third-party company’s website, like X or Facebook (neither of which I use), to speak with BT about an issue regarding BT.

This proves my point exactly - BT don’t allow non-paying customers to give feedback regarding their business via their own website.

Bletchley (Milton Keynes):
Possibly the worst customer service from any retail establishment - all overseen by a dismissive manager who condones ill-behaved staff (not all) like a dad with feral kids who can do no wrong.

It a paying customer dares to question staff conduct, the manager immediately accuses them of being rude, rather than acting in an unbiased manner.

Staff are allowed to damage goods that are being purchased, are encouraged to physically intervene when a customer is inspecting an item for sale and supported in giving unsolicited, incorrect legal advice.

Makes a used-car dealership look professional.

Ordered, and paid, for a pair of Crocs for my autistic child as one of their birthday gifts.

Crocs cancelled the order a week or more after purchase with zero explanation.

Needless to say, utterly unimpressed.

Absolutely Useless.
5 year member.
Went to main branch to withdraw my own money - “We don’t handle cash.”

Had to pay an overseas account (PayPal = 2 minutes) it took one and a quarter hours.
Multiple document copies, phone-calls and the staff couldn’t even verify the exact amout that would be paid.

Enquired re opening a second, Savings Account. No, you can only do that if you open another Current (Checking) Account.

To summarise:
You can’t pay cash in.
You can’t take your cash out.
The staff aren’t trained for something as simple as an overseas payment.
You can’t have separate savings accounts.

Atrocious.
Two weeks and counting for a box from Western Europe to U.K. and the Tracking hasn’t moved one dot.
Can’t phone a human.
The same (automated?) email response day after day withZERO resolution.
A Godawful experience.

Network poor, even in towns/cities.
Customer service worse. Call handlers generally good - I pity them.

Been with 3 for eleven years.
Direct debit rejected. Cleared funds in account.
Second attempt rejected. Cleared funds in account.
3 cancel my direct debit.
Spend nearly an hour getting through, pay manually (from very same account).
Next month same thing again.
1.5 hours of my time to pay from an account that already has funds for the d.d.
Time to pay more and move to EE.

Item was late.
Service at collection store was even slower.

A memorable breakfast experience - for all the wrong reasons Sat 30/07/22.
Bar staff had to be almost woken-up at 09:00, an hour after opening. Head slumped on the bar.
Order taker engaging in another conversation, with a different customer during ordering.
Order arrived incorrect.
Sullen response to bring enough cutlery and crockery.
Food almost inedible, normally I would complain but the staff seemed so apathetic I couldn’t muster the energy.
No receipt offered or given.

I truly hope you have a better experience.

Milton Keynes
Booking-in: barely a hello.
MOT: 1.5 hours late
Notes on MOT:
E.g. Rear lights faded - both Brand New!

Sat in reception, waiting and waiting listening to lots of calls to other customers with many expensive quotes (£800, £1100 etc.) for their cars to pass an MOT
Being in the business for 25 years I am in favour of strict MOTs, but this seemed like one giant cash milking machine.
Would not recommend.

Iceland - Sudbury, Suffolk.
A town-centre store with invariably only one checkout open and a long queue.
A bumptious, young, male manager with little regard for customer service (the very people that pay his salary) and would rather talk AT you.
The regular staff are helpful.
Good brand, good pricing, good selection - poor customer experience at this store on every visit.

TrainInn (TradeInn) take payment for different item than I ordered.
Order direct from Nike U.K. and physical item arrives, by standard post, before TradeInn can sort an electronic refund.
Judging by the numerous customer comments this is standard practice for this outfit.
Will never deal with this company again.

Ordered and paid for a pair of men’s trainers.
Email confirmation came through with a different shoe size.
Waited 15+ minutes on their (slow) chat site and was informed that the size I had ordered, and been accepted, wasn’t available.
Instead of cancelling the order TrainInn took my money and hoped my feet would change size.
Will never use again.

Patronising and inexperienced call handler.
Nearly three weeks awaiting response to my urgent request.
Generic, computer-generated email replies.
Zero personal contact.
Loads of calls listing to the modern equivalent of Greensleeves.

Would NOT RECOMMEND