United Kingdom
Review of CitySprint
Arrived on time. Lovely delivery Guy, very helpfull and chatty. Pleasant experience. Thank you.
Reply from CitySprint
We appreciate you taking the time to leave us a review. We're happy to hear that your delivery arrived on time and that our delivery person was helpful.
Review of Toyota
Bought a Toyota Corolla from Toyoto Leicester. I have now broken down 3 times. (23000 miles still in warranty)
Toyoto service in Bourrnemouth, blamed memory stick, AA said rubbish, battery faulty. Toyota Cardiff said battery not covered under warranty.
Toyota Leicester do not give a damn, Their manager will not even speak to me.
Can't even sell the car as Log book sent to wrong address.
Do not buy from Vertu !!!!!!
Review of Vertu Motors
Bought a Corolla from this company, I will never buy another car from them. The service is pathetic....The car was delivered in a very poor state,dirty front seats with a parking alarm sounding. The car has broken down 3 times (thank god for AA). But even the service from Toyota garages is woefully inadequate. I have had to buy a new battery, as the one fitted to the car was not original, so not under warranty. The staff at Vertu Toyota Leicester will not answer emails, or phone calls.... so I have been defeated, no one will respond. There sales team are totally not helpfull, and managers do not want to know? Even after leaving this review, they say they will help, but I KNOW they wont, they do not care......
Reply from Vertu Motors
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1KR1704 Kind regards, Matthew.
Review of British Gas
Moved into our new home, but found the central heating did not work (although the boiler had been serviced by BG 3 months prior). The seller said the boiler was working but had a small leak which British Gas had advised was normal. British gas kept replying saying they would investigate, and how sorry they were? But did absolutely nothing...Do not use BG for servicing,,,,,a waste of money.
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After posting this experience on Trustpilot..Had a reply, once again useless? Have to use twitter or facebook?
Why will British Gas not just address problems, not avoid them.
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Just noticed, they can't even spell my name right?
Reply from British Gas
Hello K Rutte, I'm sorry to hear about these issues.
So we can look into this further for you, please send a DM (Direct Message) to @britishgashelp on Twitter or a private message on Facebook using this link https://m.me/britishgas.
Please also include #Trustpilot in your message along with a copy of the review so that we can assist as quickly as possible. Many thanks, Tahir
Review of e.surv Chartered Surveyors, featuring HomePlus
I have not used an online method of property survey before, but have been really impressed with this method. The survey was done very promptly with no fuss and in a professional fashion. Anton contacted me shortly after sending the electronic survey, and explained everything he had found, so I could understand, his advise was well received, and I thank him for the help. Lastly a very good price.
Reply from e.surv Chartered Surveyors, featuring HomePlus
Your positive review means the world to us! Thank you for choosing us and for sharing your feedback.
Review of 247 Blinds
Review of Gardening Direct
Slow delivery. The compost came in a box that was totally ripped open, one of the bags was split, so some of contents was missing.
Still waiting for delivery of plants? Disappointed.
Review of Hillarys
Initially we felt the price was quite high, but when we asked other companies Hillarys was reasonable. The sales lady was pleasant and tried very hard for our custom. We decided to go with Hillarys, and are delighted, the product was fitted well, and the guys doing the job (Stu Harvey 112658) were pleasant, and did a very good job, even the tidying up was top job. Thank you.
Reply from Hillarys
Hi,
It sounds like you had a positive experience with us.
It's great to hear that the sales representative was accommodating and that Stu provided excellent service during the installation. A job well done and attention to detail, including tidying up afterward, can make all the difference in customer satisfaction. It's wonderful that you're delighted with the outcome.
Thank you for sharing your experience!😀
Yasmin
Review of Hilton Garage
Alex (sales) BRILLIANT. Everything from first contact to receiving car, was conducted in a very good manner. The car was delivered on time, and a few problems were put right with speed. I have bought from the best, (Jaguar, BMW) but this company has given me reassurance that Car Warehouses can give a very good service. Thank you.
Reply from Hilton Garage
Thank you for sharing your wonderful experience with Alex and our dealership. We greatly appreciate your kind words and are thrilled to hear that every step of your car-buying journey was conducted in a very good manner.
Review of Evri
Why does this company supply a delivery time, I have to wait in, then when the time passes they reschedule, so I have to wait in again. this is now happening on a regular basis.
Review of TrustFord
Salesman very good and polite. (and patient). Car delivered with no hassle and very promptly. But some problems getting service history. Turns out it was a Demo Vehicle??
Had to fill Adblu tank on day of delivery, and Front Tyres worn. But Trustford sorted problems. Car in clean condition. Thank you Richard.
Reply from TrustFord
Thanks so much for your review, we are disappointed to see 3*, if there is anything we can do please contact us at reviews@trustford.co.uk with further details
Review of Bradfords
Reply from Bradfords
Hi Keith,
Thank you for taking the time to leave us a review.
We hope to see you again soon.
Kind Regards,
Lorna
Review of Shiply
Review of Parcel2Go
I have used Parcel2Go for years and have always been impressed with there service...couple of times I have been slightly over with my parcel size, and they have charged a lot....but ok my fault!!!
But this time I listed item for sale at delivery price that P2Go quoted 2 weeks ago, only to find out that Yodel no longer pick up at my location..So I have to pay more for another company to deliver.
Reply from Parcel2Go
Good morning,
Thank you for taking the time to leave your review. I’m very sorry for any convenience caused by your local shop no longer working with Yodel; unfortunately if a shop decides to stop being a drop shop this isn't within our control.
If you need any information or assistance, I would advise making contact via Live Help via our website, which is available 24/7, where one of our agents will be able to advise further.
https://www.parcel2go.com/help-centre/parcels/question/general/how-do-i-contact-parcel2go
Please refer to the last subheading on the link above. You will be passed to a bot named Ellie, who is designed to assist customers. However, if you would prefer to speak to an agent, you can ask Ellie for a contact number, and you will be passed to an agent straight away.
Thanks,
Steph
Parcel2Go Customer Services
Review of British Gas
I have been forced to join British gas due to collapse of my supplier. I was also forced to join my existing supplier due to errors when moving home, by my previous supplier.
Reply from British Gas
Hi there, thanks for taking the time to leave this review. If there is anything you'd like us to look into for you, please send us a message on Facebook or Twitter & we'll be happy to help. If you don't have access to do this, our webchat team are available via our website. ^Natasha
Review of DrinkSupermarket.com
I have searched for quite a few years to find a Drink that my Wife enjoyed at Christmas many years ago. I have not been ableto find it. Then we came across DrinkSupermarket, there was the Drink. It was a good price, so we ordered a couple of bottles. They were delivered in record time and arrived wrapped very well.
Thank you DrinkSupermarket, we will be back.
Review of 1pMobile
Very good value, no nonsense network. Delighted with there service and coverage in my area.
Review of Parsley Box
I buy this food for my elderly Mother, she really enjoys the variety and is happy with the service.
Delivery is very prompt and free if you order over £19.
Thank you Parsley Box, good work.
Reply from Parsley Box
Good Morning,
Thank you for taking the time to get in touch with us here at Parsley Box. We are thrilled to hear that your mum has enjoyed our meals.
We appreciate the time taken to give us your wonderful feedback, we will ensure to pass it on to all the staff in the office.
Hope you have a great day and thank you again for letting us know your thoughts on our meals and service. We look forward to hearing from you soon for the next order.
You can reach us anytime with further questions FREE by calling 0800 612 7225:
(Monday to Saturday: 8:00am-8:00pm, Sunday: 9:00am-7:00pm)
Kind Regards,
Bry at Parsley Box
Customer Support
Review of Allay Claims
This company is constantly emailing and now telling me to phone them. They say I have a claim with Barclays, yet I have never had PPI with Barclays. I have reported this to FCA. And asked Allay to cancel claim (which I never wanted). I have sent letters and this week an email, but still no replies. There are complaints everywhere on the internet, yet they continue.
Review of Bradfords
Great service during this lockdown period.
Thank you to all.
