Install excellent - slow service when fixes are needed
I had a great installation with Tahmim, who went out of his way to make sure everything was working perfectly.
However they needed to change something on my account after install & since then I’ve had no broadband. They said they were going to fix it that same day but it's taken 4 days to fix.
Frustrating start but hoping for better now I have service again.
Reply from Hyperoptic Full Fibre Broadband
Thank you for sharing your experience, and we’re truly sorry for the frustration this has caused. While we’re glad to hear that your installation went smoothly, we completely understand how disappointing it is to be left without service after the setup.
This is not the level of service we strive to provide, and we sincerely apologize for the delay in getting this resolved. Please get back to us via Trustpilot form that we sent you and we will do or best to assist in resolving this issue. Thanks for all your patience and understanding.