I scrapped a car through "Srap Car…
I scrapped a car through "Srap Car Network", after reading all the positive reviews on Trustpilot. I was encouraged to take payment by bank transfer, I asked for a payment by cheque and was offered a reduced price and was assured that the driver would hand me a cheque on his arrival, I was not provided a cheque by Warren the driver of the recovery truck when he arrived and collected my vehicle.
I sent an email to the address as per their website and it was returned undelivered, and I also contacted them by phone and gave them the correct address for my cheque, I was assured that my cheque payment would be with me in 3 days. Two weeks from the collection of my car I have still not been paid!!!!
PS, Within minutes of the posting of this negative review I have been contacted by "Scrap Car Network", however, I have still not received a satisfactory explanation as to why a cheque has not arrived with me 3 days after I was promised I would be paid.
I have had calls from SCN today 19/07/2019 and I hope to be paid in the next three days, Well done the super helpful lady who took my call earlier, Carl (Sp) and Ryan, this is what good customer service feels you get * * * * * for this aspect of my contact with you.
July 19, 2019
Unprompted review